Phase Energy (Pty) Ltd
Claimed Business
Phase Energy (Pty) Ltd
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Phase Energy (Pty) Ltd receives polarized feedback. Satisfied customers praise the professional installation teams, neat workmanship, transparent pricing, and effective system performance that significantly reduces electricity bills. However, a notable portion of customers report serious concerns including faulty equipment, lack of after-sales support, failure to provide Certificates of Compliance, unanswered calls, and accusations of misrepresented products. Post-installation technical issues and poor communication when problems arise are recurring frustrations among dissatisfied clients.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.6|18 Reviews
May '25 - Apr '26
5(58.8%)
4(5.9%)
3(0%)
2(0%)
1(35.3%)
5(58.8%)
4(5.9%)
3(0%)
2(0%)
1(35.3%)
Frequently Asked Questions About Phase Energy (Pty) Ltd
Based on recent customer reviews, Phase Energy (Pty) Ltd receives polarized feedback. Satisfied customers praise the professional installation teams, neat workmanship, transparent pricing, and effective system performance that significantly reduces electricity bills. However, a notable portion of customers report serious concerns including faulty equipment, lack of after-sales support, failure to provide Certificates of Compliance, unanswered calls, and accusations of misrepresented products. Post-installation technical issues and poor communication when problems arise are recurring frustrations among dissatisfied clients.
Phase Energy (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Phase Energy (Pty) Ltd across 112 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Santana M
1 reviews | Active since Jan 2020
18 Dec 2025, 12:06
Attention to Detail and Strong Technical Knowledge
From a technical perspective, Phase Energy did a good job. The installation team showed a clear understanding of load management, inverter setup, and battery integration. All safety isolators and protection devices were in place, and the system was tested before completion.
Helpful (0)
|Replies (0)SM
Santana M
1 reviews | Active since Jan 2020
18 Dec 2025, 12:06
Attention to Detail and Strong Technical Knowledge
From a technical perspective, Phase Energy did a good job. The installation team showed a clear understanding of load management, inverter setup, and battery integration. All safety isolators and protection devices were in place, and the system was tested before completion.
0
Replies (0)MW
Marie W
1 reviews | Active since Jan 2020
18 Dec 2025, 00:19
Excellent Workmanship and System Performance
From start to finish, Phase Energy handled the installation professionally. The system design suited my energy needs perfectly, and the installation was completed to a high standard. Testing and configuration were done thoroughly, and everything has been working exactly as expected. Very happy with the service and overall result.
Helpful (0)
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Marie W
1 reviews | Active since Jan 2020
18 Dec 2025, 00:19
Excellent Workmanship and System Performance
From start to finish, Phase Energy handled the installation professionally. The system design suited my energy needs perfectly, and the installation was completed to a high standard. Testing and configuration were done thoroughly, and everything has been working exactly as expected. Very happy with the service and overall result.
0
Replies (0)JN
John N
1 reviews | Active since Jan 2020
17 Dec 2025, 23:58
RECOMMEND PHASE ENERGY
the company handled the design and installation of my solar system professionally. The system layout was well planned, cable management was neat, and all components were installed according to good electrical and safety standards. Commissioning was done properly, and system settings were configured correctly for optimal performance. There were minor post-installation adjustments required, which is normal for systems of this scale, but the issues were identified and resolved through follow-up support. Overall, the system has been operating reliably, and I’m satisfied with the technical quality of the installation.
Helpful (0)
|Replies (0)JN
John N
1 reviews | Active since Jan 2020
17 Dec 2025, 23:58
RECOMMEND PHASE ENERGY
the company handled the design and installation of my solar system professionally. The system layout was well planned, cable management was neat, and all components were installed according to good electrical and safety standards. Commissioning was done properly, and system settings were configured correctly for optimal performance. There were minor post-installation adjustments required, which is normal for systems of this scale, but the issues were identified and resolved through follow-up support. Overall, the system has been operating reliably, and I’m satisfied with the technical quality of the installation.
0
Replies (0)LA
Lee A
1 reviews | Active since Jan 2020
17 Dec 2025, 23:34
reliable and well proven
Phase Energy provided a solid solar installation experience. The team was professional, the installation was neat, and the system has been performing well. Communication was clear throughout the process. Overall, a reliable company I would recommend.
Helpful (0)
|Replies (0)LA
Lee A
1 reviews | Active since Jan 2020
17 Dec 2025, 23:34
reliable and well proven
Phase Energy provided a solid solar installation experience. The team was professional, the installation was neat, and the system has been performing well. Communication was clear throughout the process. Overall, a reliable company I would recommend.
0
Replies (0)GT
Grace T
1 reviews | Active since Jan 2020
11 Dec 2025, 18:56
i am happy
I’m a returning solar client with Phase Energy, and once again they’ve delivered exceptional service. They installed a 16kW Deye system for my other house, and just like my first installation with them, everything was done professionally and efficiently. The system has been running perfectly. I only experienced one minor issue, and Phase Energy handled it impressively they sent a team the very next day and the problem was fixed quickly with no hassle. That level of responsiveness and customer care is something I truly appreciate. Overall, Phase Energy has proven to be reliable, knowledgeable, and committed to quality. I highly recommend them to anyone looking for a trustworthy solar company.
Helpful (0)
|Replies (0)GT
Grace T
1 reviews | Active since Jan 2020
11 Dec 2025, 18:56
i am happy
I’m a returning solar client with Phase Energy, and once again they’ve delivered exceptional service. They installed a 16kW Deye system for my other house, and just like my first installation with them, everything was done professionally and efficiently. The system has been running perfectly. I only experienced one minor issue, and Phase Energy handled it impressively they sent a team the very next day and the problem was fixed quickly with no hassle. That level of responsiveness and customer care is something I truly appreciate. Overall, Phase Energy has proven to be reliable, knowledgeable, and committed to quality. I highly recommend them to anyone looking for a trustworthy solar company.
0
Replies (0)MW
Marcus W
1 reviews | Active since Jan 2020
20 Nov 2025, 00:28
Recommend company
From the first consultation to the final switch on, Phase Energy was fantastic. They answered all my questions and made the process easy. The crew was professional and efficient. Now, seeing my drastically lower electricity bills is the best part! A very happy client.
Helpful (0)
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Marcus W
1 reviews | Active since Jan 2020
20 Nov 2025, 00:28
Recommend company
From the first consultation to the final switch on, Phase Energy was fantastic. They answered all my questions and made the process easy. The crew was professional and efficient. Now, seeing my drastically lower electricity bills is the best part! A very happy client.
0
Replies (0)GT
Grace T
1 reviews | Active since Jan 2020
19 Nov 2025, 03:35
Fantastic service from phase energy!!!
Phase Energy delivered excellent communication and a smooth, stress free experience. Their installation team was fast and professional, completing my solar setup in just 6 hours here in Mpumalanga. Great quality, great service highly recommended!
Helpful (0)
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Grace T
1 reviews | Active since Jan 2020
19 Nov 2025, 03:35
Fantastic service from phase energy!!!
Phase Energy delivered excellent communication and a smooth, stress free experience. Their installation team was fast and professional, completing my solar setup in just 6 hours here in Mpumalanga. Great quality, great service highly recommended!
0
Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
6 Nov 2025, 19:38
DO NOT DO BUSINESS WITH THEM.BE WARNED!
Warning to the Public: Avoid Phasenergy Ltd Pty To Whom It May Concern, I am writing to strongly advise against engaging with Phasenergy Ltd Pty for solar installations or any related services. My experience with this company has been extremely disappointing and raises serious concerns about their professionalism and integrity. From the outset, I noticed that the installer lacked knowledge of SANS protocols, which are critical for safe and efficient solar installations. The system installed at my residential property did not meet the standards, and the company invoiced for equipment that was not physically installed. Furthermore, they falsely represented the functionality of the inverter, and despite numerous complaints, they failed to rectify the issues. A Certificate of Compliance (COC) was *****ulently issued to Wesbank, despite the electrician never being present on-site. When Wesbank assessed the installation and identified numerous findings that did not meet SANS standards, the company refused to take responsibility for their substandard work. Instead, they have absconded with my cash deposit and are unwilling to refund the bank or me. Wesbank cancelled the deal due to the findings, but Phasenergy Ltd Pty refuses to refund the money. Their approach seems to be trial and error, and their actions have endangered my family's lives. I urge everyone to exercise caution and avoid doing business with Phasenergy Ltd Pty, particularly with Peter, who appears to be misinformed about the solar business. Legal action is currently being pursued against them.
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
6 Nov 2025, 19:38
DO NOT DO BUSINESS WITH THEM.BE WARNED!
Warning to the Public: Avoid Phasenergy Ltd Pty To Whom It May Concern, I am writing to strongly advise against engaging with Phasenergy Ltd Pty for solar installations or any related services. My experience with this company has been extremely disappointing and raises serious concerns about their professionalism and integrity. From the outset, I noticed that the installer lacked knowledge of SANS protocols, which are critical for safe and efficient solar installations. The system installed at my residential property did not meet the standards, and the company invoiced for equipment that was not physically installed. Furthermore, they falsely represented the functionality of the inverter, and despite numerous complaints, they failed to rectify the issues. A Certificate of Compliance (COC) was *****ulently issued to Wesbank, despite the electrician never being present on-site. When Wesbank assessed the installation and identified numerous findings that did not meet SANS standards, the company refused to take responsibility for their substandard work. Instead, they have absconded with my cash deposit and are unwilling to refund the bank or me. Wesbank cancelled the deal due to the findings, but Phasenergy Ltd Pty refuses to refund the money. Their approach seems to be trial and error, and their actions have endangered my family's lives. I urge everyone to exercise caution and avoid doing business with Phasenergy Ltd Pty, particularly with Peter, who appears to be misinformed about the solar business. Legal action is currently being pursued against them.
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Replies (0)