Philips South Africa
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Philips South Africa
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Susan S
1 reviews | Active since Sept 2017
13 May 2026, 09:02
Faulty 5000 series steam iron - poor service from Philips
Good day. I am seriously disappointed in Philips. I bought a 5000 Series iron and the steam function is faulty. I spent ages talking to an agent on WhatsApp who refused to admit that the iron was faulty and kept giving me instructions to hold the iron vertically, to make sure there was water in the tank, check that it is on a steam setting, I need to empty and refill the tank because it is a new iron, to shake the iron back and forth to get it steam going. I decided to take it back to the shop I bought it from to replace it. They told me for that model specifically they cannot replace it they have to send it back to you guys. My comment was that you then obviously know there is a problem with this iron in particular and it should be removed from the shelves as this is seriously poor customer service. Now... I never spend more than R300 on an iron. I spent R1049 believing I am going big on quality. I now sit without an iron and I own an airbnb which requires daily ironing. How long will it take to send the iron back to Philips. How long for them to check it out and repair it and send it back. I really do not appreciate buying something brand new and having to have it repaired. It should be replace immediately without inconveniencing your customer. Period. This kind of service is absolutely shockingly poor.
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Susan S
1 reviews | Active since Sept 2017
13 May 2026, 09:02
Faulty 5000 series steam iron - poor service from Philips
Good day. I am seriously disappointed in Philips. I bought a 5000 Series iron and the steam function is faulty. I spent ages talking to an agent on WhatsApp who refused to admit that the iron was faulty and kept giving me instructions to hold the iron vertically, to make sure there was water in the tank, check that it is on a steam setting, I need to empty and refill the tank because it is a new iron, to shake the iron back and forth to get it steam going. I decided to take it back to the shop I bought it from to replace it. They told me for that model specifically they cannot replace it they have to send it back to you guys. My comment was that you then obviously know there is a problem with this iron in particular and it should be removed from the shelves as this is seriously poor customer service. Now... I never spend more than R300 on an iron. I spent R1049 believing I am going big on quality. I now sit without an iron and I own an airbnb which requires daily ironing. How long will it take to send the iron back to Philips. How long for them to check it out and repair it and send it back. I really do not appreciate buying something brand new and having to have it repaired. It should be replace immediately without inconveniencing your customer. Period. This kind of service is absolutely shockingly poor.
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DC
Danie C
1 reviews | Active since May 2012
28 Nov 2025, 12:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic 😡
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Danie C
1 reviews | Active since May 2012
28 Nov 2025, 12:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic 😡
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Lee N
1 reviews | Active since Sept 2019
3 Oct 2025, 16:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
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Lee N
1 reviews | Active since Sept 2019
3 Oct 2025, 16:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
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