PS
Philips South Africa
Unclaimed Business
PS
Philips South Africa
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Philips South Africa faces widespread dissatisfaction across product quality and after-sales support. Customers report products failing prematurely, including air fryers, irons, kettles, and vacuum cleaners, often within or shortly after warranty periods. A recurring frustration is the inability to reach Philips by phone or email, with unanswered calls and delayed responses. Warranty claims are met with deflection to retailers, leaving customers feeling unsupported. Several reviewers expressed they would no longer purchase Philips products, citing a notable decline in quality and service.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Philips South Africa
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0ā10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? ā
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
DC
Danie C
1 reviews | Active since Jan 2020
28 Nov 2025, 10:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic š”
Helpful (0)
|Replies (0)DC
Danie C
1 reviews | Active since Jan 2020
28 Nov 2025, 10:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic š”
0
Replies (0)LN
Lee N
1 reviews | Active since Jan 2020
3 Oct 2025, 14:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
Helpful (0)
|Replies (0)LN
Lee N
1 reviews | Active since Jan 2020
3 Oct 2025, 14:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
0
Replies (0)PM
IP
Ian P
1 reviews | Active since Jan 2020
8 Jul 2025, 12:10
Philips cordless vacuum cleaners - poor support!ā©
Purchased a cordless vacuum cleaner 3 years ago for +/-R10 000. After 2 years the battery cut out at only 50% usage. Now it only holds the charge for 4 minutes. I have tried to buy a new battery but Philips tell me I have an old model (3 years old) so they don't sell replacement batteries. I must now go buy a new vacuum cleaner for another R10k! Poor support and poor service@ Hopefully Dyson support there product better than Philips!
Helpful (0)
|Replies (0)IP
Ian P
1 reviews | Active since Jan 2020
8 Jul 2025, 12:10
Philips cordless vacuum cleaners - poor support!ā©
Purchased a cordless vacuum cleaner 3 years ago for +/-R10 000. After 2 years the battery cut out at only 50% usage. Now it only holds the charge for 4 minutes. I have tried to buy a new battery but Philips tell me I have an old model (3 years old) so they don't sell replacement batteries. I must now go buy a new vacuum cleaner for another R10k! Poor support and poor service@ Hopefully Dyson support there product better than Philips!
0
Replies (0)NM
Nyeleti M
1 reviews | Active since Jan 2020
4 Jul 2025, 07:53
No support for their expensive items
I recently bought the philpis steam iron, at almost 3k and have been writing to them for support but im not getting any response whatsoever. The telephone number on their website is "not in service", so they are basically not reachable
Helpful (0)
|Replies (0)NM
Nyeleti M
1 reviews | Active since Jan 2020
4 Jul 2025, 07:53
No support for their expensive items
I recently bought the philpis steam iron, at almost 3k and have been writing to them for support but im not getting any response whatsoever. The telephone number on their website is "not in service", so they are basically not reachable
0
Replies (0)VW
Vanessa W
1 reviews | Active since Jan 2020
13 May 2025, 09:43
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
Helpful (0)
|Replies (0)VW
Vanessa W
1 reviews | Active since Jan 2020
13 May 2025, 09:43
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
0
Replies (0)sS
sizwe S
1 reviews | Active since Jan 2020
29 Apr 2025, 08:28
Phillips Iron not working
Good day I bought a Phillips Iron last year @Makro New Market. On thursday morning i attempted to iron and to my surprise the iron was not working. I returned the iron and I was assisted by a lady and she told me they have to take it for repairs. I asked her what will I use in the meantime because this is something I use every day. She then called her manager to cone and assist. The manager Uriel Masobe came with attitude already. Then I told him my situation that its not my fault this iron is faulty and I have kids who go to school. What am I going to use now? His tone was very disrespectful, he spoke to me with attitude and told me this iron belongs to Phillips not Makro and its not Makro's problem. He even took off his glasses for me and threw them on the counter table. I asked him is this the leadership skills Makro uses. I was in disbelief, he then called one of the employees and he was holding the box with my iron inside. He then let go of the iron with attitude on top of the counter and asked the employee to book it in for repairs. He did not even ask me. I tried to speak to him and then he walked away while I was speaking to him. So since he threw my iron on the counter top, I do not want that iron anymore. I will also take this up with Phillips not to do business with Makro. Once you experience a problem with their product and go back to Makro for help. You get told Phillips is not their product and therefore this is not their problem. He even asked me to take it up with head office, he was not bothered. He was telling about the 14 day return policy but when I purchased the iron there was a sales person in store who told me about the warranty but not the 14 day return policy. Regards S Chimzima ā
Helpful (0)
|Replies (0)sS
sizwe S
1 reviews | Active since Jan 2020
29 Apr 2025, 08:28
Phillips Iron not working
Good day I bought a Phillips Iron last year @Makro New Market. On thursday morning i attempted to iron and to my surprise the iron was not working. I returned the iron and I was assisted by a lady and she told me they have to take it for repairs. I asked her what will I use in the meantime because this is something I use every day. She then called her manager to cone and assist. The manager Uriel Masobe came with attitude already. Then I told him my situation that its not my fault this iron is faulty and I have kids who go to school. What am I going to use now? His tone was very disrespectful, he spoke to me with attitude and told me this iron belongs to Phillips not Makro and its not Makro's problem. He even took off his glasses for me and threw them on the counter table. I asked him is this the leadership skills Makro uses. I was in disbelief, he then called one of the employees and he was holding the box with my iron inside. He then let go of the iron with attitude on top of the counter and asked the employee to book it in for repairs. He did not even ask me. I tried to speak to him and then he walked away while I was speaking to him. So since he threw my iron on the counter top, I do not want that iron anymore. I will also take this up with Phillips not to do business with Makro. Once you experience a problem with their product and go back to Makro for help. You get told Phillips is not their product and therefore this is not their problem. He even asked me to take it up with head office, he was not bothered. He was telling about the 14 day return policy but when I purchased the iron there was a sales person in store who told me about the warranty but not the 14 day return policy. Regards S Chimzima ā
0
Replies (0)