PE
Piatto Eastgate
Claimed Business
PE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Piatto Eastgate
Piatto Eastgate has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Piatto Eastgate across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Prudence N
1 reviews | Active since Jan 2020
5 Aug 2025, 15:52
Great Service
Was assisted by Xavier, he is so welcoming and jovial not to mention that he made sure we get our food on time and got worried when we didn't finish our food, however the next time i'm dining there can i please be serviced by him.
Helpful (0)
|Replies (0)PN
Prudence N
1 reviews | Active since Jan 2020
5 Aug 2025, 15:52
Great Service
Was assisted by Xavier, he is so welcoming and jovial not to mention that he made sure we get our food on time and got worried when we didn't finish our food, however the next time i'm dining there can i please be serviced by him.
0
Replies (0)SM
Salome M
1 reviews | Active since Jan 2020
13 Jan 2025, 13:28
Terrible food that was served
On Saturday i went to Piatto at Eastgate with a friend of mine, we ordered the 10 prawns and fries meal for R169. And they were bland and tasted like they were frozen, i tried putting their sauce to give it flavour but it didn't help. i told the waiter & she took them back. The Manager advised us to order something else because there isn't anything that can be changed. We changed our ordered the Sirloin & bacon sauce and My Goodness it was terrible, the meat looked & tasted like it was boiled and the sauce placed on top. The sauce was dense & soggy i had to remove it and that when i saw that the meat wasn't fried nor grilled. At that point i was over it because i was hungry. I was surprised because i've been to the same Piatto a couple of times and the food was really decent and light, hence i recommended my friend and I to go again, but i guess on Saturday the chef wasn't having a good day. No value for money there.
Helpful (0)
|Replies (0)SM
Salome M
1 reviews | Active since Jan 2020
13 Jan 2025, 13:28
Terrible food that was served
On Saturday i went to Piatto at Eastgate with a friend of mine, we ordered the 10 prawns and fries meal for R169. And they were bland and tasted like they were frozen, i tried putting their sauce to give it flavour but it didn't help. i told the waiter & she took them back. The Manager advised us to order something else because there isn't anything that can be changed. We changed our ordered the Sirloin & bacon sauce and My Goodness it was terrible, the meat looked & tasted like it was boiled and the sauce placed on top. The sauce was dense & soggy i had to remove it and that when i saw that the meat wasn't fried nor grilled. At that point i was over it because i was hungry. I was surprised because i've been to the same Piatto a couple of times and the food was really decent and light, hence i recommended my friend and I to go again, but i guess on Saturday the chef wasn't having a good day. No value for money there.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Aug 2024, 15:37
WORST MANAGER AT EASTGATE
Shocked at the service my friends and i received at this establishment!! Took a group of friends for lunch, immediately after paying the bill the Manager rudely told us to leave as she needed the table for other customers. I informed her that my friend had just joined us so we were still hoping to order food for her and get ****tails for ourselves. She basically told us the resturant is full and we need to LEAVE! At this point other patrons who were dinning were starring at us! This is the worst service iv ever received and definately not visiting this establishment AGAIN!!!! its shocking to get such bad service from a whole manager
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Aug 2024, 15:37
WORST MANAGER AT EASTGATE
Shocked at the service my friends and i received at this establishment!! Took a group of friends for lunch, immediately after paying the bill the Manager rudely told us to leave as she needed the table for other customers. I informed her that my friend had just joined us so we were still hoping to order food for her and get ****tails for ourselves. She basically told us the resturant is full and we need to LEAVE! At this point other patrons who were dinning were starring at us! This is the worst service iv ever received and definately not visiting this establishment AGAIN!!!! its shocking to get such bad service from a whole manager
0
Replies (0)pM
prince M
1 reviews | Active since Jan 2020
4 May 2024, 21:16
HEALTH HAZZARD
Went there to have dinner ,explained to the waiter that I was starving I need like proper meal she took my order and must include rice as a side ,she returned after few minutes stating that there was no rice and had to take something else as a side ,from there I sensed that it was not gonna be a good night for me. When the food was served all yummy and juicy as I was about to finish my meal I found a long piece of pot scoure steel in the food I requested a waiter quietly to just check what I found,he took the plate to the management and we were told sorry it's a mistake ,for me it was a very serious health hazard that could cause loss of life and may affect the alimentary canal. The manager came over as I made sure we were civil about the matter but I was offered vannila ice cream or cuppacino which to me was very disrespectful not to adress the matter at hand ,she offered to put in another meal as curtesy ,was requested to pay the full amount R465 and took take away, when I arrived at home the very same piece of chicken containing the steel was the same one the put in the takeaway, basically nothing was done to resolve this matter I'm very disappointed by this outcome and unfairness. NEVER EVER AGAIN!!!!!!!!!
Helpful (0)
|Replies (0)pM
prince M
1 reviews | Active since Jan 2020
4 May 2024, 21:16
HEALTH HAZZARD
Went there to have dinner ,explained to the waiter that I was starving I need like proper meal she took my order and must include rice as a side ,she returned after few minutes stating that there was no rice and had to take something else as a side ,from there I sensed that it was not gonna be a good night for me. When the food was served all yummy and juicy as I was about to finish my meal I found a long piece of pot scoure steel in the food I requested a waiter quietly to just check what I found,he took the plate to the management and we were told sorry it's a mistake ,for me it was a very serious health hazard that could cause loss of life and may affect the alimentary canal. The manager came over as I made sure we were civil about the matter but I was offered vannila ice cream or cuppacino which to me was very disrespectful not to adress the matter at hand ,she offered to put in another meal as curtesy ,was requested to pay the full amount R465 and took take away, when I arrived at home the very same piece of chicken containing the steel was the same one the put in the takeaway, basically nothing was done to resolve this matter I'm very disappointed by this outcome and unfairness. NEVER EVER AGAIN!!!!!!!!!
0
Replies (0)PH
KM
Kate M
1 reviews | Active since Jan 2020
4 Dec 2023, 18:01
Worst service
The treatment was *******. They treated us like we came to eat for free. Never ever make a birthday or any booking at this piatos, everything was just wrong. They don't tell you prior to your booking that they don't allow certain decor. They waited for us to pay so that they can kick us out. The worst experience ever. The manager by the name of Bruno lacks empathy and customer service have never seen such a rude person in my life.
Helpful (0)
|Replies (0)KM
Kate M
1 reviews | Active since Jan 2020
4 Dec 2023, 18:01
Worst service
The treatment was *******. They treated us like we came to eat for free. Never ever make a birthday or any booking at this piatos, everything was just wrong. They don't tell you prior to your booking that they don't allow certain decor. They waited for us to pay so that they can kick us out. The worst experience ever. The manager by the name of Bruno lacks empathy and customer service have never seen such a rude person in my life.
0
Replies (0)AZ
Asithandile Z
1 reviews | Active since Jan 2020
28 Oct 2023, 20:07
Bad service
Absolute bad service. We booked a sit prior tonight’s rugby final, but were not sitted because “people just came in and took our seats”. What is the point of making a booking if one will struggle like that? Final or not, they should honestly train to better handle such situations. What was even worse is the manager running away from speaking to us and the waiter literally saying he is afraid of calling the manager. What nonsense is that honestly!
Helpful (0)
|Replies (0)AZ
Asithandile Z
1 reviews | Active since Jan 2020
28 Oct 2023, 20:07
Bad service
Absolute bad service. We booked a sit prior tonight’s rugby final, but were not sitted because “people just came in and took our seats”. What is the point of making a booking if one will struggle like that? Final or not, they should honestly train to better handle such situations. What was even worse is the manager running away from speaking to us and the waiter literally saying he is afraid of calling the manager. What nonsense is that honestly!
0
Replies (0)