Undignified treatment

My father after conducting business for over 20 years with Pine Board in Springfield Park, was treated in an inhumane manner by this company. They supplied us a PG Bison Melawood sample box ( which we are noe told is incorrect ) and the order of incorrect boards is something we must deal with. I tried to reason with the owner that if PG Bison is their supplier and if their supplier gave the wrong sample box should he not take it up with them. He refused to listen, raised his voice at my father and told him he is incompetent, my father is a carpenter from the age of 20. I am disgusted to know that business like this has no regard for people and no customer care. Being yelled and screamed at in front of staff and other customers is highly undignified and unprofessional. Especially their sales rep did not ask my father what finish he wanted (peen or linear), we went according to the sample box.I would advise any one who wants to be treated like a human to not support pine board Springfield Park.