PR
PINELODGE RESORT & CONFRENCE CENTRE
Unclaimed Business
PR
PINELODGE RESORT & CONFRENCE CENTRE
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tertia S
1 reviews | Active since Jan 2020
19 Oct 2024, 14:22
DIRTY ROOM FOR LUXURY SUITES
We stayed last night at Pine Lodge in the Luxury suite. We check in as per internet at 2'o clock. We paid deposit ect ect. On arrival in room the room was very dusty curtain rails was so full of dust. Putting the gs down in kitchen we saw the fridge so dirty on top with a packet of very questionable capsules in transparent bank bag. Bath was full of oil residue and soap marks on edge. We have stayed here a couple of times and we paid the extra every time to stay in Luxury suite. This was such a let down.
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Tertia S
1 reviews | Active since Jan 2020
19 Oct 2024, 14:22
DIRTY ROOM FOR LUXURY SUITES
We stayed last night at Pine Lodge in the Luxury suite. We check in as per internet at 2'o clock. We paid deposit ect ect. On arrival in room the room was very dusty curtain rails was so full of dust. Putting the gs down in kitchen we saw the fridge so dirty on top with a packet of very questionable capsules in transparent bank bag. Bath was full of oil residue and soap marks on edge. We have stayed here a couple of times and we paid the extra every time to stay in Luxury suite. This was such a let down.
0
Replies (0)BN
Buyisile N
1 reviews | Active since Jan 2020
31 Jul 2024, 13:31
Booking declined in minutes in between
I called pine lodge trying to make a booking and Nolu told us dates are available let’s book by email of we did and all the information she requested from us. Hours later we received an email from Connie written by Carry telling us unfortunately those dates are booked. I called her and she told me that Nolu the who helped is new and she is a junior and she doesn’t understand the systems. Carry Stop using lame excuses when you don’t want government bookings at Pine lodge and blame Nolu.
Helpful (0)
|Replies (0)BN
Buyisile N
1 reviews | Active since Jan 2020
31 Jul 2024, 13:31
Booking declined in minutes in between
I called pine lodge trying to make a booking and Nolu told us dates are available let’s book by email of we did and all the information she requested from us. Hours later we received an email from Connie written by Carry telling us unfortunately those dates are booked. I called her and she told me that Nolu the who helped is new and she is a junior and she doesn’t understand the systems. Carry Stop using lame excuses when you don’t want government bookings at Pine lodge and blame Nolu.
0
Replies (0)CK
Cindy K
1 reviews | Active since Jan 2020
7 Jun 2024, 12:38
Disappointing First Experience with Customer Service
I called earlier today to inquire about prices and activities and spoke to a lady whose name I didn’t catch. As I was asking questions, she abruptly hung up on me. When I called back to address the issue, the lady I spoke to claimed it was her colleague who hung up. As a first-time customer, I found this service extremely disappointing. I was ready to book a weekend but with this kind of service, I will be taking my business elsewhere.
Helpful (0)
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Cindy K
1 reviews | Active since Jan 2020
7 Jun 2024, 12:38
Disappointing First Experience with Customer Service
I called earlier today to inquire about prices and activities and spoke to a lady whose name I didn’t catch. As I was asking questions, she abruptly hung up on me. When I called back to address the issue, the lady I spoke to claimed it was her colleague who hung up. As a first-time customer, I found this service extremely disappointing. I was ready to book a weekend but with this kind of service, I will be taking my business elsewhere.
0
Replies (0)