Pinnacle ICT
Verified Business
Pinnacle ICT
Verified Business
6 Reviews (last 12 months)
Responds in 193 hours 40 min
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
193h 40mReply Time
-50 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 193 hours 40 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
193h 40m
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 193 hours 40 min
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Pinnacle ICT
Pinnacle ICT has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 193 hours 40 min. Hellopeter has tracked Pinnacle ICT across 98 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tshepang M
1 reviews | Active since Jan 2020
2 Feb 2026, 11:49
Bad Customer service
Took my unit in on the 7th of January and haven't gotten word ever since, I keep calling and today I was left on hold for about 20 minutes just to get hung up on. Called again and I was told I'd be called back but they've been quiet ever since. The customer service is terrible and I'm growing impatient
Helpful (0)
|Replies (0)TM
Tshepang M
1 reviews | Active since Jan 2020
2 Feb 2026, 11:49
Bad Customer service
Took my unit in on the 7th of January and haven't gotten word ever since, I keep calling and today I was left on hold for about 20 minutes just to get hung up on. Called again and I was told I'd be called back but they've been quiet ever since. The customer service is terrible and I'm growing impatient
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 12:52
Bad Service
I dropped my laptop for repair on the 05-01-26 the said they call me back, 19-01-26 yesterday I called the told me it was in for an assessment, they'll call me today before 13:00pm, today around 14:30 I called & I was put on hold ,now I want my laptop back ,they don't seem to care, please assist,job no 00060 ,I gave 5 last digits.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 12:52
Bad Service
I dropped my laptop for repair on the 05-01-26 the said they call me back, 19-01-26 yesterday I called the told me it was in for an assessment, they'll call me today before 13:00pm, today around 14:30 I called & I was put on hold ,now I want my laptop back ,they don't seem to care, please assist,job no 00060 ,I gave 5 last digits.
0
Replies (0)JH
Justin H
1 reviews | Active since Jan 2020
6 Oct 2025, 10:18
I took my newlaptop which monitor did not work to Pinnacle (Makro)
I took my newlaptop which monitor did not work to Pinnacle (Makro). Issue occurred on the 25 Sep. Pinnacle says that I have to wait another 7-14 working days for them to pass credit to Makro eventhough it is broken. I cannot work
Helpful (0)
|Replies (0)JH
Justin H
1 reviews | Active since Jan 2020
6 Oct 2025, 10:18
I took my newlaptop which monitor did not work to Pinnacle (Makro)
I took my newlaptop which monitor did not work to Pinnacle (Makro). Issue occurred on the 25 Sep. Pinnacle says that I have to wait another 7-14 working days for them to pass credit to Makro eventhough it is broken. I cannot work
0
Replies (0)IG
Ishalen G
1 reviews | Active since Jan 2020
11 Aug 2025, 08:08
Absolutely useless customer service
Contacted call desk on 28 July for a Asus battery replacement. Over 2 weeks and still have not received. Have been sending follow up emails with no responses. Will never buy another Asus product nor try to use Pinnacle ICT services
Helpful (0)
|Replies (0)IG
Ishalen G
1 reviews | Active since Jan 2020
11 Aug 2025, 08:08
Absolutely useless customer service
Contacted call desk on 28 July for a Asus battery replacement. Over 2 weeks and still have not received. Have been sending follow up emails with no responses. Will never buy another Asus product nor try to use Pinnacle ICT services
0
Replies (0)KL
Khomotso L
1 reviews | Active since Jan 2020
8 Aug 2025, 14:51
Horrible customer experience
My experience with this company is a nightmare, you literally beg for service and all the staff there *********** to the core, very horrible yet they are celebrating 30 plus years, the only well deserving employee of the year is a lady named Shantel C......
Helpful (0)
|Replies (0)KL
Khomotso L
1 reviews | Active since Jan 2020
8 Aug 2025, 14:51
Horrible customer experience
My experience with this company is a nightmare, you literally beg for service and all the staff there *********** to the core, very horrible yet they are celebrating 30 plus years, the only well deserving employee of the year is a lady named Shantel C......
0
Replies (0)MY
Marinus Y
1 reviews | Active since Jan 2020
20 May 2025, 08:12
The service here is terrible.
Service here is terrible. Some of the collection staff is kind of nice, but overall the service here is just bad. I always wait hours for a response, when I collect the stock is never ready and it seems like no one knows what's going on. I deal with Esquire and Syntech on a daily basis and they both have much better and quicker customer service.
Helpful (0)
|Replies (0)MY
Marinus Y
1 reviews | Active since Jan 2020
20 May 2025, 08:12
The service here is terrible.
Service here is terrible. Some of the collection staff is kind of nice, but overall the service here is just bad. I always wait hours for a response, when I collect the stock is never ready and it seems like no one knows what's going on. I deal with Esquire and Syntech on a daily basis and they both have much better and quicker customer service.
0
Replies (0)RB
Rudi B
1 reviews | Active since Jan 2020
26 Mar 2025, 06:45
Dont expect a good job
Received my PC back only to find out later that my USB ports are not working (because obviously I dont use them as much). Sent an email to the technician, who just decides to ignore me and only responded when I followed up the second time to which she said that I received it in working condition. Why would I lie or sabotage my own USB ports? Not to mention that the USB port was bent when I received it. When the PC went in for repairs, they are extremely slow and responses are few and far between, if you are lucky. Clearly this company does not care at all because all the repairs and replacements go through them, which is exactly the problem. Sloppy, sloppy, sloppy...
Helpful (0)
|Replies (0)RB
Rudi B
1 reviews | Active since Jan 2020
26 Mar 2025, 06:45
Dont expect a good job
Received my PC back only to find out later that my USB ports are not working (because obviously I dont use them as much). Sent an email to the technician, who just decides to ignore me and only responded when I followed up the second time to which she said that I received it in working condition. Why would I lie or sabotage my own USB ports? Not to mention that the USB port was bent when I received it. When the PC went in for repairs, they are extremely slow and responses are few and far between, if you are lucky. Clearly this company does not care at all because all the repairs and replacements go through them, which is exactly the problem. Sloppy, sloppy, sloppy...
0
Replies (0)EC
Eljanè Campbell
1 reviews | Active since Jan 2020
27 Feb 2025, 08:35
Pinnacle the most frustrating company with the littlest feedback
From the 6th of January 2025 I've been struggling with this Company. My laptop had a faulty LCD screen, after numerous calls I finally got to speak to the team leader Francois. He assured me I will receive my laptop and everything is in order. When I received my laptop it had more issues then when I sent it in, the move didn't track properly, my track pad buttons where slow to respond and my screen was worse of. Instead of just a light grey hue it now looked like an 80th TV with only snow feedback on my screen. I sent back my laptop and I was promised to receive my laptop by the 21st of February 2025, which I did not. I've had the most frustrating experience and now I'm not even sure I will receive my laptop back in working order. Because of this I will think twice before buying from Evetech again. As Pinnacle is their warranty provider
Helpful (0)
|Replies (0)EC
Eljanè Campbell
1 reviews | Active since Jan 2020
27 Feb 2025, 08:35
Pinnacle the most frustrating company with the littlest feedback
From the 6th of January 2025 I've been struggling with this Company. My laptop had a faulty LCD screen, after numerous calls I finally got to speak to the team leader Francois. He assured me I will receive my laptop and everything is in order. When I received my laptop it had more issues then when I sent it in, the move didn't track properly, my track pad buttons where slow to respond and my screen was worse of. Instead of just a light grey hue it now looked like an 80th TV with only snow feedback on my screen. I sent back my laptop and I was promised to receive my laptop by the 21st of February 2025, which I did not. I've had the most frustrating experience and now I'm not even sure I will receive my laptop back in working order. Because of this I will think twice before buying from Evetech again. As Pinnacle is their warranty provider
0
Replies (0)