Pioneer Debt Solutions
Claimed Business
Pioneer Debt Solutions
Claimed Business
46 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pioneer Debt Solutions receives strong praise for helping clients achieve debt freedom and obtain clearance certificates. Customers frequently highlight individual consultants such as Fikile Gcwabaza, Ntombifikile, Sharyn, and Penzera Padayachee for their professionalism, patience, and consistent follow-up communication. Several reviewers credit Pioneer with life-changing financial relief after years of struggle. However, a notable minority report serious concerns including unresolved queries, unexpected charges, difficulty transferring debt counsellors, and frustration with unsolicited calls and poor responsiveness from certain staff members.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
45h 37mReply Time
30 NPSLikely
Replied to 92% of negative reviews
Reply time on negative reviews: 16 hours 51 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
45h 37m
NPS Score
30
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 16 hours 51 min
Review Distribution
3.8|46 Reviews
May '25 - Apr '26
5(69.8%)
4(2.3%)
3(0%)
2(0%)
1(27.9%)
5(69.8%)
4(2.3%)
3(0%)
2(0%)
1(27.9%)
Frequently Asked Questions About Pioneer Debt Solutions
Based on recent customer reviews, Pioneer Debt Solutions receives strong praise for helping clients achieve debt freedom and obtain clearance certificates. Customers frequently highlight individual consultants such as Fikile Gcwabaza, Ntombifikile, Sharyn, and Penzera Padayachee for their professionalism, patience, and consistent follow-up communication. Several reviewers credit Pioneer with life-changing financial relief after years of struggle. However, a notable minority report serious concerns including unresolved queries, unexpected charges, difficulty transferring debt counsellors, and frustration with unsolicited calls and poor responsiveness from certain staff members.
Pioneer Debt Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 16 hours 51 min. Hellopeter has tracked Pioneer Debt Solutions across 232 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLD
Linda D
1 reviews | Active since Jan 2020
17 Mar 2026, 23:17
Unprofessional
Pioneer promised to pay of my debt when I aske them about how long is going to take, they said it was going to take a couple of months. That said must sign first so that they could go on with the process indeed I sign and wait for a period of 3 months. After 3 months I tried to contact them they were not taking my calls sometimes their lines put me on que until I am out of air time. However I got hold of them,then I had ask them to cancel the contract because when I checked a details statement I had to pay more than I owe, I had to pay them R900 for a period of 32 month but I was owing an amount of of not more than R10 000.
Helpful (0)
|Replies (0)LD
Linda D
1 reviews | Active since Jan 2020
17 Mar 2026, 23:17
Unprofessional
Pioneer promised to pay of my debt when I aske them about how long is going to take, they said it was going to take a couple of months. That said must sign first so that they could go on with the process indeed I sign and wait for a period of 3 months. After 3 months I tried to contact them they were not taking my calls sometimes their lines put me on que until I am out of air time. However I got hold of them,then I had ask them to cancel the contract because when I checked a details statement I had to pay more than I owe, I had to pay them R900 for a period of 32 month but I was owing an amount of of not more than R10 000.
0
Replies (0)B
R
T
Thokozani
1 reviews | Active since Jan 2020
23 Feb 2026, 16:02
Dear Shadrack, I just want to take a moment to sincerely thank you for assisting me with opening my credit report
Dear Shadrack, I just want to take a moment to sincerely thank you for assisting me with opening my credit report. Your dedication to my case truly meant more than I can express. From the very beginning, you handled everything as if I were your only client, giving me your undivided attention and making sure every detail was addressed. I am especially grateful for your consistent follow-up calls and your persistence in obtaining my paid-up letter from the other companies. That level of commitment does not go unnoticed. You stayed on top of everything and made sure the process moved forward, even when it required extra effort. Your professionalism, patience, and determination made a stressful situation feel manageable. Thank you again for the marvelous job you’re doing. Please continue to be a blessing to others, just as you have been to me. Many blessings to you, brother. Your dedication truly makes a difference.
Helpful (0)
|Replies (0)T
Thokozani
1 reviews | Active since Jan 2020
23 Feb 2026, 16:02
Dear Shadrack, I just want to take a moment to sincerely thank you for assisting me with opening my credit report
Dear Shadrack, I just want to take a moment to sincerely thank you for assisting me with opening my credit report. Your dedication to my case truly meant more than I can express. From the very beginning, you handled everything as if I were your only client, giving me your undivided attention and making sure every detail was addressed. I am especially grateful for your consistent follow-up calls and your persistence in obtaining my paid-up letter from the other companies. That level of commitment does not go unnoticed. You stayed on top of everything and made sure the process moved forward, even when it required extra effort. Your professionalism, patience, and determination made a stressful situation feel manageable. Thank you again for the marvelous job you’re doing. Please continue to be a blessing to others, just as you have been to me. Many blessings to you, brother. Your dedication truly makes a difference.
0
Replies (0)Z
A
ND
Ntokozo D
1 reviews | Active since Jan 2020
15 Dec 2025, 06:59
Help after 10 year of being under debt review
I was so happy to be assist 10 year of being unable to qualify for credit or any financial services, pioneer debt solution was so professional, I only paid R850 for service and the process was so quick in less than two months, they updated me on progress and sent me an email to say I was debt free. I recommend them for anyone needing assistance with financial debt, debt reviews etc. Fikile Gwabaza was so professional and always made sure I was up to date of the latest findings. I had paid so much money to other companies that promised to help bu never did. Pioneer debt solutions are real and legit, I highly recommend them and they business ethics are of high standard.
Helpful (0)
|Replies (0)ND
Ntokozo D
1 reviews | Active since Jan 2020
15 Dec 2025, 06:59
Help after 10 year of being under debt review
I was so happy to be assist 10 year of being unable to qualify for credit or any financial services, pioneer debt solution was so professional, I only paid R850 for service and the process was so quick in less than two months, they updated me on progress and sent me an email to say I was debt free. I recommend them for anyone needing assistance with financial debt, debt reviews etc. Fikile Gwabaza was so professional and always made sure I was up to date of the latest findings. I had paid so much money to other companies that promised to help bu never did. Pioneer debt solutions are real and legit, I highly recommend them and they business ethics are of high standard.
0
Replies (0)Z