Plant Index
Verified Business
|2.1|34 Reviews (last 12 months)|Responds in 4h 57m
Plant Index
Verified Business
|2.1
34 Reviews (last 12 months)
Responds in 4h 57m
AI Review Summary
Based on recent customer reviews, Plant Index receives strongly polarised feedback within the plant hire space. A recurring theme among dissatisfied customers is non-delivery of equipment after upfront payment, prolonged refund disputes, and unresponsive communication from staff members frequently named in complaints. Customers consistently mention late deliveries, slow or unprepared operators, and breakdowns that take excessive time to resolve. On the positive side, some clients highlight professional service, well-maintained machinery, punctual delivery, and helpful staff when bookings proceed smoothly, suggesting performance is highly inconsistent across engagements.
Performance(last 12 months):
Trustindex Rating
3Ranked In Transportation & Logistics
#28Reply Time
4h 57mNPS Score
-100Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 4h 57m
TrustIndex
3
Ranking
#28
in Transportation & Logistics
Reply Time
4h 57m
NPS Score
-100
Recommended: Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 4h 57m
Review Distribution
2.1|34 Reviews
Jul '25 - Jun '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
Emmanuel M
1 reviews | Active since Jan 2020
25 May 2026, 13:29
Excellent Plant Hire Experience
I recently hired equipment from this plant hire company and I am extremely impressed with the level of service received. From the first enquiry, the team was professional, responsive, and very helpful in recommending the right equipment for our project.
Helpful (0)
|Replies (0)EM
Emmanuel M
1 reviews | Active since Jan 2020
25 May 2026, 13:29
Excellent Plant Hire Experience
I recently hired equipment from this plant hire company and I am extremely impressed with the level of service received. From the first enquiry, the team was professional, responsive, and very helpful in recommending the right equipment for our project.
0
Replies (0)WM
JP
BG
Belinda G
1 reviews | Active since Jan 2020
17 Apr 2026, 10:41
Late Delivery
I recently ordered equipment from Plant Index and was very disappointed by the delay in delivery. Machine arrived much later 5 hours after expected delivery time . There was little to no communication from the company about the delay, and I had to follow up several times to get any updates.
Helpful (0)
|Replies (0)BG
Belinda G
1 reviews | Active since Jan 2020
17 Apr 2026, 10:41
Late Delivery
I recently ordered equipment from Plant Index and was very disappointed by the delay in delivery. Machine arrived much later 5 hours after expected delivery time . There was little to no communication from the company about the delay, and I had to follow up several times to get any updates.
0
Replies (0)SL
KM
SS
Siyabonga S
1 reviews | Active since Jan 2020
23 Mar 2026, 07:32
Decent Equipment
The equipment itself was in acceptable condition and got the job done, but it definitely wasn’t as well-maintained as I expected. Delivery was also later than promised, which caused some delays on site and unnecessary frustration.
Helpful (0)
|Replies (0)SS
Siyabonga S
1 reviews | Active since Jan 2020
23 Mar 2026, 07:32
Decent Equipment
The equipment itself was in acceptable condition and got the job done, but it definitely wasn’t as well-maintained as I expected. Delivery was also later than promised, which caused some delays on site and unnecessary frustration.
0
Replies (0)MR
Mornese R
1 reviews | Active since Jan 2020
20 Mar 2026, 06:19
Just don't...
THE WORST!! Needed to rent a crane truck - arranged for it to be on-site on Wednesday 18/03/2026 - NO SHOW. Rescheduled for Thursday - NO SHOW Rescheduled for Friday - SORRY, CAN'T HELP TODAY EITHER (After confirming that they will be on-site) THREE DAYS ON SITE - that's a lot of cost to carry, dead days because of a NO SHOW company. Let's hope we can actually get a refund out of them.
Helpful (0)
|Replies (0)MR
Mornese R
1 reviews | Active since Jan 2020
20 Mar 2026, 06:19
Just don't...
THE WORST!! Needed to rent a crane truck - arranged for it to be on-site on Wednesday 18/03/2026 - NO SHOW. Rescheduled for Thursday - NO SHOW Rescheduled for Friday - SORRY, CAN'T HELP TODAY EITHER (After confirming that they will be on-site) THREE DAYS ON SITE - that's a lot of cost to carry, dead days because of a NO SHOW company. Let's hope we can actually get a refund out of them.
0
Replies (0)