PH
Platinum Health
Unclaimed Business
PH
Platinum Health
Unclaimed Business
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Platinum Health receives strong praise for its friendly and professional call centre staff, with customers frequently naming individual consultants who went above and beyond to resolve policy queries and provide clear advice. Positive experiences highlight compassion, prompt assistance, and thorough explanations of cover options. However, recurring negative feedback points to dismissive doctors at certain clinic branches, delayed chronic medication deliveries, poor claims processing, and inadequate reimbursement rates, suggesting operational gaps between customer service and clinical care delivery.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-25
Recommended: Unlikely
Review Distribution
4|25 Reviews
Jun '25 - May '26
5(77.3%)
4(0%)
3(0%)
2(0%)
1(22.7%)
5(77.3%)
4(0%)
3(0%)
2(0%)
1(22.7%)
Frequently Asked Questions About Platinum Health
Based on recent customer reviews, Platinum Health receives strong praise for its friendly and professional call centre staff, with customers frequently naming individual consultants who went above and beyond to resolve policy queries and provide clear advice. Positive experiences highlight compassion, prompt assistance, and thorough explanations of cover options. However, recurring negative feedback points to dismissive doctors at certain clinic branches, delayed chronic medication deliveries, poor claims processing, and inadequate reimbursement rates, suggesting operational gaps between customer service and clinical care delivery.
Platinum Health has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Platinum Health across 124 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceoK
olerato K
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Platinum Health
The nurses at platinum health ba***eng mall are terribly rude and very judgmental when it comes to a patient's consultation (me) which should not be asked due to respect for my personal decisions. the stuff should respect their patients and do their required job without invading the privacy of a patient. i felt judged and undermined by the staff at Platinum health Ba***eng today.
Helpful (0)
|Replies (0)oK
olerato K
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Platinum Health
The nurses at platinum health ba***eng mall are terribly rude and very judgmental when it comes to a patient's consultation (me) which should not be asked due to respect for my personal decisions. the stuff should respect their patients and do their required job without invading the privacy of a patient. i felt judged and undermined by the staff at Platinum health Ba***eng today.
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Naomi
1 reviews | Active since Jan 2020
11 Dec 2025, 08:29
Hi i would like to write a review about Platinum Life
Hi i would like to write a review about Platinum Life. The responses were very good. The lady nolitha gave good advice and for the first time I really have knowledge in the different cover of body parts against cancer. I would like to rate nolitha 5 out if 5. A jib well dine. Thanks nolitha for an excellent service. Good luck with future and other ventures.
Helpful (0)
|Replies (0)N
Naomi
1 reviews | Active since Jan 2020
11 Dec 2025, 08:29
Hi i would like to write a review about Platinum Life
Hi i would like to write a review about Platinum Life. The responses were very good. The lady nolitha gave good advice and for the first time I really have knowledge in the different cover of body parts against cancer. I would like to rate nolitha 5 out if 5. A jib well dine. Thanks nolitha for an excellent service. Good luck with future and other ventures.
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Replies (0)TS
Tia S
1 reviews | Active since Jan 2020
1 Dec 2025, 07:41
Call center staff are very friendly sensitive to the query and have always had very pleasant experiences when calling, thye have gone over and beyond my expectations to help me during a hard time
Call center staff are very friendly sensitive to the query and have always had very pleasant experiences when calling, thye have gone over and beyond my expectations to help me during a hard time. Thank you for the amazing support
Helpful (0)
|Replies (0)TS
Tia S
1 reviews | Active since Jan 2020
1 Dec 2025, 07:41
Call center staff are very friendly sensitive to the query and have always had very pleasant experiences when calling, thye have gone over and beyond my expectations to help me during a hard time
Call center staff are very friendly sensitive to the query and have always had very pleasant experiences when calling, thye have gone over and beyond my expectations to help me during a hard time. Thank you for the amazing support
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Gamieda
1 reviews | Active since Jan 2020
17 Oct 2025, 08:21
I would like to write a review about Platinum Life there service is excellent i can ask many questions always prompt to explain what ever I ask for that I don't understand they can explain it to my understanding
I would like to write a review about Platinum Life there service is excellent i can ask many questions always prompt to explain what ever I ask for that I don't understand they can explain it to my understanding. I thankyou.Gamieda Taliep for ur service.
Helpful (0)
|Replies (0)G
Gamieda
1 reviews | Active since Jan 2020
17 Oct 2025, 08:21
I would like to write a review about Platinum Life there service is excellent i can ask many questions always prompt to explain what ever I ask for that I don't understand they can explain it to my understanding
I would like to write a review about Platinum Life there service is excellent i can ask many questions always prompt to explain what ever I ask for that I don't understand they can explain it to my understanding. I thankyou.Gamieda Taliep for ur service.
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Replies (0)