PM
Pool Magic
Claimed Business
PM
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGW
Grant Wilson-Gyesdahl
1 reviews | Active since Jan 2020
19 Jan 2025, 16:24
Pool bullets do not work.
Pool Bullets are a waste of money. We were sold these at Checkers. Supposedly up to 7000l pools which is our size. I set up the pool, filled it up, therw a pool bullet in. After two days the pool was already turning green. I left the pump in continuously, after 7 days the pool was terrible. I added a second pool bullet and the water has turned completely green, full of algae. It now ****s to be drained and refilled. Don’t waste your money, stick to the originals.
Helpful (0)
|Replies (0)GW
Grant Wilson-Gyesdahl
1 reviews | Active since Jan 2020
19 Jan 2025, 16:24
Pool bullets do not work.
Pool Bullets are a waste of money. We were sold these at Checkers. Supposedly up to 7000l pools which is our size. I set up the pool, filled it up, therw a pool bullet in. After two days the pool was already turning green. I left the pump in continuously, after 7 days the pool was terrible. I added a second pool bullet and the water has turned completely green, full of algae. It now ****s to be drained and refilled. Don’t waste your money, stick to the originals.
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Replies (0)SM
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Lucelle S
1 reviews | Active since Jan 2020
5 Feb 2023, 07:36
Rude and Insulting
I have been a loyal custom of Pool Magic since we lived in Glendower over 30 years ago. In the last month i have spent an exceptionally large amount of money to replace the filter and chemicals to get the water blue. The water is still green, so today I went into the store with a water sample and to purchase a basket. I arrived 15 minutes before opening. Anna was very willing to serve me but when i entered the store the saleslady was extremely rude and insulting. There are many other pool companies to support where you will be treated with respect.- and you will probably also be saving money and getting far better service for repairs.
Helpful (0)
|Replies (0)LS
Lucelle S
1 reviews | Active since Jan 2020
5 Feb 2023, 07:36
Rude and Insulting
I have been a loyal custom of Pool Magic since we lived in Glendower over 30 years ago. In the last month i have spent an exceptionally large amount of money to replace the filter and chemicals to get the water blue. The water is still green, so today I went into the store with a water sample and to purchase a basket. I arrived 15 minutes before opening. Anna was very willing to serve me but when i entered the store the saleslady was extremely rude and insulting. There are many other pool companies to support where you will be treated with respect.- and you will probably also be saving money and getting far better service for repairs.
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Saxon J
1 reviews | Active since Jan 2020
29 Sept 2018, 10:05
Bad service
Family hired them to redo the pool - demanded an 80% deposit and the week long job took three! Zero interest in completing the job and ensuring the quality thereof despite being paid in full. Rubbish removal took an additional week and when it was left outside on the pavement they had the audacity to send an invoice for recovery of the rubble! This is over and above rude and abrupt staff. Wouldn't recommend them and the rest of the reviews do reflect similar opinion.
Helpful (0)
|Replies (0)SJ
Saxon J
1 reviews | Active since Jan 2020
29 Sept 2018, 10:05
Bad service
Family hired them to redo the pool - demanded an 80% deposit and the week long job took three! Zero interest in completing the job and ensuring the quality thereof despite being paid in full. Rubbish removal took an additional week and when it was left outside on the pavement they had the audacity to send an invoice for recovery of the rubble! This is over and above rude and abrupt staff. Wouldn't recommend them and the rest of the reviews do reflect similar opinion.
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Replies (0)KL
Kerryn L
1 reviews | Active since Jan 2020
13 Feb 2018, 18:57
DO NOT use Pool Magic Edenvale
We hired Pool Magic Edenvale to assess a leak in our pool- what an UTTER and REGRETTABLE decision: 1. Always wanting money upfront and never seeing a job being properly done-scammers! 2. Their customer service is disgusting and they have such attitude on the phone. I had one of their managers shouting at me, and I had to remind them that I am the customer. 3. Our tiles had to be replaced; however owing to poor workmanship the tiles were not evenly placed and another tile was not even put back. Therefore children / adults can injure their toes while around the pool (sticking out) and just looks of low quality. 4. The grouting was done poorly and looks messy still. 5. The mess of cement everywhere around the tiles and grass (the tiles messed isn’t even the tiles replaced). 6. A lack of interest in getting the job done properly i,e, they merely want their money and that's all they care about. 7. Marbelite that has been spilled in the pool that shows lack of quality 8. Our problem is still not resolved! Please do not use them as you will be part of their scam
Helpful (0)
|Replies (0)KL
Kerryn L
1 reviews | Active since Jan 2020
13 Feb 2018, 18:57
DO NOT use Pool Magic Edenvale
We hired Pool Magic Edenvale to assess a leak in our pool- what an UTTER and REGRETTABLE decision: 1. Always wanting money upfront and never seeing a job being properly done-scammers! 2. Their customer service is disgusting and they have such attitude on the phone. I had one of their managers shouting at me, and I had to remind them that I am the customer. 3. Our tiles had to be replaced; however owing to poor workmanship the tiles were not evenly placed and another tile was not even put back. Therefore children / adults can injure their toes while around the pool (sticking out) and just looks of low quality. 4. The grouting was done poorly and looks messy still. 5. The mess of cement everywhere around the tiles and grass (the tiles messed isn’t even the tiles replaced). 6. A lack of interest in getting the job done properly i,e, they merely want their money and that's all they care about. 7. Marbelite that has been spilled in the pool that shows lack of quality 8. Our problem is still not resolved! Please do not use them as you will be part of their scam
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Replies (0)