CLAIM FOR THE DECEASED

I HAVE PUT THE CLAIM IN JUNE FOR MY FATHERS PASS ON AND I HAVE SEND EVERYTHING THAT THEY REQUESTED BUT ALL OF THEM THEY KEEP ON SAYING THEY WILL GET BACK TO ME AND THEY KEEP QUITE NOT SAYING ANYTHING . I DONT KNOW THAT THEY WILL PAY OUT MY MONEY OR IS THE WAY OF NOT PAYING PEOPLE THEIR WITHDRAWAL CLAIM