PC
Porsche Centre South Africa
Claimed Business
PC
Porsche Centre South Africa
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceET
Etienne T
1 reviews | Active since Jan 2020
5 Apr 2025, 15:56
Unacceptable Service and Appalling Experience with Porsche Cape Town
I am absolutely appalled by the service I have received from Porsche in Cape Town, and it has been a truly frustrating and costly experience. The issues began when both remotes for my Porsche Boxster keys stopped working, forcing me to use the blade part of the key. I was informed that, unlike other vehicles, Porsche does not allow for replacement keys through local locksmiths. Instead, I was told I had to order new keys directly from Porsche for an exorbitant price of R17,000, with a three-week waiting period for delivery from Germany. While the pricing was shocking, the real issues began after the keys arrived. Looking back at my emails, I sent an initial request to Tarah Cupido on 19 November 2024, where I explicitly stated that I had just spoken to the service department about replacing BOTH keys to my car. However, when I picked up the keys, I was told that because my previous key fob was not working and wasn’t Porsche-issued, I could only receive one new key. At no point during the ordering process was I informed of this limitation. I made it clear to Liezel how important it was to have two working keys, but she promised to get back to me after discussing it with her manager. Unfortunately, she never did. To make matters worse, when I returned home, I discovered that my other two key blades no longer worked to open or start the car. After managing with one key for several months, the car’s electrical issues started—such as the bonnet sporadically opening by itself and the window moving up slightly on its own. I was planning to mention these issues during a scheduled major service, but one morning I woke up to find the battery completely flat. The key wouldn't open the door, and my manual lock didn’t work either. This left me unable to open the bonnet to charge the battery. I had to call out a specialist locksmith at great expense. After a few hours, he managed to open the bonnet, but I was left shaken by how such basic issues were handled. A week later, in a rush to leave my house, I stopped to grab something inside, and when I returned, the car had locked itself with my only key inside. I had no choice but to break the window to get into my own car. When I took my car in for the major service, I once again spoke to Liezel and explained the ongoing issues caused by having just one key. She assured me that she would get back to me with a resolution. However, when I collected my car after the service, I asked Liezel what she had found out about getting a second key. A technician was brought in to explain that when they code a new key, the other keys will stop working to prevent theft—fair enough. But I pointed out that I was never told that only one key would be issued when my keys were replaced. Liezel and the technician conferred, and then they told me that I had only ordered one key. I tried to reason with them, stressing that I never specified that I only needed one key. I assumed that when ordering new keys, Porsche would always issue two, especially since my existing keys were being immobilized. They refused to acknowledge any mistake on their part and insisted that it was my fault for placing the “incorrect order.” Deflated by this absurd response, I asked Liezel to place an order for a second key. She promised to draft the quote and send it to me—but a week later, I still haven’t heard from her. This whole experience has been incredibly disappointing, and I am now seriously considering getting a different car. I’ve always loved the performance of Porsche, but after this disgraceful service, I’ve completely removed Porsche from my shortlist for my next car purchase. I can’t justify spending money on a brand that offers such appalling customer service and refuses to take responsibility for their mistakes. Porsche in Cape Town has shown a total lack of care for its customers, and I won’t be returning.
Helpful (0)
|Replies (0)ET
Etienne T
1 reviews | Active since Jan 2020
5 Apr 2025, 15:56
Unacceptable Service and Appalling Experience with Porsche Cape Town
I am absolutely appalled by the service I have received from Porsche in Cape Town, and it has been a truly frustrating and costly experience. The issues began when both remotes for my Porsche Boxster keys stopped working, forcing me to use the blade part of the key. I was informed that, unlike other vehicles, Porsche does not allow for replacement keys through local locksmiths. Instead, I was told I had to order new keys directly from Porsche for an exorbitant price of R17,000, with a three-week waiting period for delivery from Germany. While the pricing was shocking, the real issues began after the keys arrived. Looking back at my emails, I sent an initial request to Tarah Cupido on 19 November 2024, where I explicitly stated that I had just spoken to the service department about replacing BOTH keys to my car. However, when I picked up the keys, I was told that because my previous key fob was not working and wasn’t Porsche-issued, I could only receive one new key. At no point during the ordering process was I informed of this limitation. I made it clear to Liezel how important it was to have two working keys, but she promised to get back to me after discussing it with her manager. Unfortunately, she never did. To make matters worse, when I returned home, I discovered that my other two key blades no longer worked to open or start the car. After managing with one key for several months, the car’s electrical issues started—such as the bonnet sporadically opening by itself and the window moving up slightly on its own. I was planning to mention these issues during a scheduled major service, but one morning I woke up to find the battery completely flat. The key wouldn't open the door, and my manual lock didn’t work either. This left me unable to open the bonnet to charge the battery. I had to call out a specialist locksmith at great expense. After a few hours, he managed to open the bonnet, but I was left shaken by how such basic issues were handled. A week later, in a rush to leave my house, I stopped to grab something inside, and when I returned, the car had locked itself with my only key inside. I had no choice but to break the window to get into my own car. When I took my car in for the major service, I once again spoke to Liezel and explained the ongoing issues caused by having just one key. She assured me that she would get back to me with a resolution. However, when I collected my car after the service, I asked Liezel what she had found out about getting a second key. A technician was brought in to explain that when they code a new key, the other keys will stop working to prevent theft—fair enough. But I pointed out that I was never told that only one key would be issued when my keys were replaced. Liezel and the technician conferred, and then they told me that I had only ordered one key. I tried to reason with them, stressing that I never specified that I only needed one key. I assumed that when ordering new keys, Porsche would always issue two, especially since my existing keys were being immobilized. They refused to acknowledge any mistake on their part and insisted that it was my fault for placing the “incorrect order.” Deflated by this absurd response, I asked Liezel to place an order for a second key. She promised to draft the quote and send it to me—but a week later, I still haven’t heard from her. This whole experience has been incredibly disappointing, and I am now seriously considering getting a different car. I’ve always loved the performance of Porsche, but after this disgraceful service, I’ve completely removed Porsche from my shortlist for my next car purchase. I can’t justify spending money on a brand that offers such appalling customer service and refuses to take responsibility for their mistakes. Porsche in Cape Town has shown a total lack of care for its customers, and I won’t be returning.
0
Replies (0)RS
Rowan S
1 reviews | Active since Jan 2020
12 Mar 2025, 12:07
THIEVERY
KEEP AWAY FROM THESE ******* I Can't belive this - I sent my car in for a service at Porsche Sandton and R 400 was ****** from the car. I have called Porsche numerous times, and left numerous messages and they haven't even bothered to call me back. DISGUSTING !! I certainly wont be buying another Porsche.
Helpful (0)
|Replies (0)RS
Rowan S
1 reviews | Active since Jan 2020
12 Mar 2025, 12:07
THIEVERY
KEEP AWAY FROM THESE ******* I Can't belive this - I sent my car in for a service at Porsche Sandton and R 400 was ****** from the car. I have called Porsche numerous times, and left numerous messages and they haven't even bothered to call me back. DISGUSTING !! I certainly wont be buying another Porsche.
0
Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
7 Feb 2025, 11:28
Exceptional service experience and hard work by Dylan Lumpe at Porsche Johannesburg
I would really like to give a special thanks to all the people within Porsche Johannesburg who made a trade-in and new purchase deal possible. The management and all other personal at Porsche Centre Johannesburg made a great trade-in deal for my car and gave my father a suburb deal on a Porsche Macan. After 20 years of driving other German made luxury vehicles he was finally convinced by the excellent Pre-Owned Executive Dylan Lumpe to purchase the Porsche Macan, of which he absolutely loves. Speaking of Dylan, without the tremendous hard work and and long hours he put in over December and January when most people were on leave this deal would never be possible. If anyone is thinking of buying a Porsche, I would highly recommend going to Porsche Johannesburg and speaking to Dylan. Over the last 20 years of buying cars I have never dealt with a salesperson who went to the lengths that Dylan did to make this happen, especially given that most of the staff were on leave during this time, Dylan did a fantastic job of concluding this deal by the end of January.
Helpful (0)
|Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
7 Feb 2025, 11:28
Exceptional service experience and hard work by Dylan Lumpe at Porsche Johannesburg
I would really like to give a special thanks to all the people within Porsche Johannesburg who made a trade-in and new purchase deal possible. The management and all other personal at Porsche Centre Johannesburg made a great trade-in deal for my car and gave my father a suburb deal on a Porsche Macan. After 20 years of driving other German made luxury vehicles he was finally convinced by the excellent Pre-Owned Executive Dylan Lumpe to purchase the Porsche Macan, of which he absolutely loves. Speaking of Dylan, without the tremendous hard work and and long hours he put in over December and January when most people were on leave this deal would never be possible. If anyone is thinking of buying a Porsche, I would highly recommend going to Porsche Johannesburg and speaking to Dylan. Over the last 20 years of buying cars I have never dealt with a salesperson who went to the lengths that Dylan did to make this happen, especially given that most of the staff were on leave during this time, Dylan did a fantastic job of concluding this deal by the end of January.
0
Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
7 Nov 2024, 13:07
Top Class Service again from Porsche Centre Johannesburg
I would really like to thank Nosi in the Service Department as my convertible roof was giving me issues so I took the car in. She was extremely good at providing feedback to me and is one of the nicest people I have ever had the pleasure of dealing with. Not only did they fix the roof they also found an error with the parking break and repaired that too. While testing the car they found that oil was leaking from my PDK Gearbox which is a very costly repair. My Motorplan expires in a week's time so they ordered the parts for the gearbox from Germany and then will fix it when they arrive. I cannot thank them enough for expecting my car so well when I just took it in for the roof and they found the oil leak. Even though they will only get the parts in 3 weeks time and it can take a number of days to fix it, since they found it while my car is still on Motorplan I will not have to pay for any of the costs for fixing the gearbox. Thanks again Porsche Centre Johannesburg
Helpful (0)
|Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
7 Nov 2024, 13:07
Top Class Service again from Porsche Centre Johannesburg
I would really like to thank Nosi in the Service Department as my convertible roof was giving me issues so I took the car in. She was extremely good at providing feedback to me and is one of the nicest people I have ever had the pleasure of dealing with. Not only did they fix the roof they also found an error with the parking break and repaired that too. While testing the car they found that oil was leaking from my PDK Gearbox which is a very costly repair. My Motorplan expires in a week's time so they ordered the parts for the gearbox from Germany and then will fix it when they arrive. I cannot thank them enough for expecting my car so well when I just took it in for the roof and they found the oil leak. Even though they will only get the parts in 3 weeks time and it can take a number of days to fix it, since they found it while my car is still on Motorplan I will not have to pay for any of the costs for fixing the gearbox. Thanks again Porsche Centre Johannesburg
0
Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
25 Oct 2024, 15:40
Appreciation and Gratitude to Yandi in the Porsche Centre Body Shop
Another 5 star rating for Porsche Centre Johannesburg. My car was involved in an accident and parts needed to be ordered and shipped out from Germany. I cannot give enough appreciation and thanks to Yandi in the Body Repair Centre. She always kept me up to date on the progress of the repairs on my car. Parts had to be shipped in from Germany, and all the parts arrived on or before the expected date. Porsche did a fantastic repair job on my car, they did not pannel beat sections of the car that wer damaged but ordered brand new parts for these. The paint job was suburb and even pannels on the car that were not damaged were re-sprayed so they car looks brand new. Over and above all of these repairs there were a small number of items that needed to be fixed that were not part of the accident. My maintenance plan on my Porsche expires on the 14th of November but they have booked my car in before the Motorplan expires to fix this small issues, so it will be of no cost to me. Even once my Motorplan expires I will still have my car servived at Porsche as every interaction with them has been an absolute pleasure.
Helpful (0)
|Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
25 Oct 2024, 15:40
Appreciation and Gratitude to Yandi in the Porsche Centre Body Shop
Another 5 star rating for Porsche Centre Johannesburg. My car was involved in an accident and parts needed to be ordered and shipped out from Germany. I cannot give enough appreciation and thanks to Yandi in the Body Repair Centre. She always kept me up to date on the progress of the repairs on my car. Parts had to be shipped in from Germany, and all the parts arrived on or before the expected date. Porsche did a fantastic repair job on my car, they did not pannel beat sections of the car that wer damaged but ordered brand new parts for these. The paint job was suburb and even pannels on the car that were not damaged were re-sprayed so they car looks brand new. Over and above all of these repairs there were a small number of items that needed to be fixed that were not part of the accident. My maintenance plan on my Porsche expires on the 14th of November but they have booked my car in before the Motorplan expires to fix this small issues, so it will be of no cost to me. Even once my Motorplan expires I will still have my car servived at Porsche as every interaction with them has been an absolute pleasure.
0
Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
15 Aug 2024, 17:58
Execellent and Quick fix on an issue on my car
Again, I would love to give Porsche Centre JHB 5 stars for their excellent service and customer experience. I had a small part on my car break on the windscreen visor and was not a major thing to me. But I took it to Porsche and they said they would have to get that part from Germany and it would take them about a month. 15 days later I got a call from the parts to say they had the part and without booking my car in I just went to them to see if they could fix it quickly while I was there having a coffee. The Customer Servive person said not a problem and within 10 minutes he was back with my keys and the new part had been fitted and they were happy to help even though Ihad not even officially contacted the Service Department to book my vehicle to have it fixed. Thanks for a great experiece from the Parts and Service departments!
Helpful (0)
|Replies (0)AH
Andrew H
1 reviews | Active since Jan 2020
15 Aug 2024, 17:58
Execellent and Quick fix on an issue on my car
Again, I would love to give Porsche Centre JHB 5 stars for their excellent service and customer experience. I had a small part on my car break on the windscreen visor and was not a major thing to me. But I took it to Porsche and they said they would have to get that part from Germany and it would take them about a month. 15 days later I got a call from the parts to say they had the part and without booking my car in I just went to them to see if they could fix it quickly while I was there having a coffee. The Customer Servive person said not a problem and within 10 minutes he was back with my keys and the new part had been fitted and they were happy to help even though Ihad not even officially contacted the Service Department to book my vehicle to have it fixed. Thanks for a great experiece from the Parts and Service departments!
0
Replies (0)DA
Dylan A
1 reviews | Active since Jan 2020
30 Jul 2024, 13:29
SUB STANDARD SERVICE LEVELS TO BOOK A SERVICE!!!
As recent addition to the Porsche family, I contacted Porsche Umhlanga to enquire about service booking for my Macan. I was asked to send documents which was duly done. A week later and after following up about the service I am informed that the "marketing manager" is busy with the Cayenne launch. Not quite the service levels I would expect from Porsche SA and unacceptable in my book that an important matter like your vehicle service is disregarded. Starting to doubt why I aspired to buy a Porsche when I should have rather gone to Mercedes where I would probably get better service levels. Does the service manager not handle these issues???
Helpful (0)
|Replies (0)DA
Dylan A
1 reviews | Active since Jan 2020
30 Jul 2024, 13:29
SUB STANDARD SERVICE LEVELS TO BOOK A SERVICE!!!
As recent addition to the Porsche family, I contacted Porsche Umhlanga to enquire about service booking for my Macan. I was asked to send documents which was duly done. A week later and after following up about the service I am informed that the "marketing manager" is busy with the Cayenne launch. Not quite the service levels I would expect from Porsche SA and unacceptable in my book that an important matter like your vehicle service is disregarded. Starting to doubt why I aspired to buy a Porsche when I should have rather gone to Mercedes where I would probably get better service levels. Does the service manager not handle these issues???
0
Replies (0)JK