THE WORST MANAGED RESTAURANT IN TOWN

We were invited for my best friend’s birthday to eat at Possum’s on Burnside today. While I’m not one to post on-line reviews, Possum’s on Burnside CALLS FOR AN EXCEPTION. This is THE ONE PLACE IN JOBURG I WOULD URGE WHOEVER IS READING THIS TO NEVER VISIT! THEIR SERVICE IS EXCEPTIONALLY APPALLING! We started with an unwelcoming and hugely inadequate parking situation that none of the attendants would address or help sort out when we needed to park our vehicle. Once we entered the premises and asked to be directed to the table booked for our party of 8, we were shown to two different tables with people already seated and not belonging to our party. Nobody seemed to know who, what, where. The waiter seemed to think it wise to engage into an argument with us when we expressed our frustration at being dragged about the restaurant from table to table lagging a fairly heavy and cumbersome parcel (gift)! Once we eventually spotted our table, sat down and ordered drinks, we were informed that we could only have that table for about 30 minutes and that thereafter, our table was actually elsewhere and we would have to move. Clearly annoyed by the unheard-of treatment we asked to speak to the manager. An older woman, probably in her mid-seventies, with no manners, uncouth and all-round unable to manage her demeanour, never mind a restaurant, showed up and…..lo and behold….instead of apologising for the shocking service, she decided to enter into an argument with us. We were then moved to a filthy table with no table cloth nor settings. After two bottles of bubbly we were informed that they had run out of both bubbly and water………the waitress herself was mortified at the manager’s lack of professionalism and manners. If the owners of or investors in this establishment (since the old woman clearly doesn’t own it) care to build a decent reputation, we strongly suggest they consider getting rid of manager and some of the staff. Thank you for the disgracefully dismal experience. We will not be back.