Precision Doors- Really?!

I am an estate agent managing a rental property for a client. We contacted Precision Doors to quote on a repair of a garage door on 3 October 2018. They were to try on the 4th and then the fifth and eventually only came through (after numerous calls) a week after 1st contact. We got our quote of R 1 081 on 10 Oct and paid for it same day stating it was urgent. They eventually came and took the entire rail and motor away 5 days later. We were given a second quote as they obviously did not check the problem correctly the 1st time around. We paid an additional R 316.25 That same day.

With the promise of the repair under way, we followed procedure and legal requirements to deduct costs from the tenants deposit and pay balance back to him in timely fashion.

We learned on the 6th Nov, that the job was still not completed. We called and promises were made, we called again on the 12th, and on the 13th i was furious and threatened that we want the job done immediately or i will be posting everywhere and anywhere to give the publicity this service deserves.

Today (14th November) we had to call again. Notice the pattern here... they don't call us.

I am now told -more than a month after first contact that they cannot get the parts and they are happy to repay the R 1 081 and quote us on a new motor. (total paid R 1 397.25)

Since we have done our part and we cannot now pay from the tenants deposit any more- who is expected to pay for this?

I strongly feel the unit is likely lost by now and this is an excuse. How can a company specializing in garage doors (PRECISION DOORS no less!!) quote on a job without knowing what parts are readily available and if the job can be done to satisfaction at all.

I will allow the owner of Precision Doors 24 hours to respond to this before following through on sending a copy to our entire database.... 4 franchises, more than 100 agents (and encourage them to send to their databases as well), our affiliates, hellopeter.com, facebook and any other platform i can possibly think of.

I am Furious!