⭐ 1-Star Review: Extremely Disappointing Experience & Missing Valuables at Premier Hotel O.R. Tambo

My husband and I stayed at Premier Hotel O.R. Tambo on the night of Thursday, 6 November, in room 616. We checked in at 19:30 and left early the next morning at 05:15 to catch a flight. Unfortunately, what should have been a simple overnight stay has turned into a deeply frustrating and concerning experience.

My husband 100% left his G-Star Raw grey jeans (valued at R3,999) hanging on a chair in the room. When we realised this the same morning that we checked out, we immediately contacted the hotel. Instead of assistance, we were told to wait for the coordinator from Lost & Found to arrive—only to be informed later that “nothing was found” and “nothing was handed in.”

This is unacceptable. We know for a fact the jeans were left in the room, and the dismissive response raises serious concerns about the safety and honesty of the staff. To make matters worse, after being told it will be invesigated, neither my husband nor I have received any update, despite being told the matter would be investigated.

When the manager of the hotel finally called 3 days later after a stern email was sent, the explanation was even more disappointing. We were told they “don’t know what happened to the jeans” and that there are no cameras in the passageways. This is extremely alarming for a hotel that hosts travellers, business guests, and conference attendees. How can a hotel of this size and reputation have no surveillance in guest areas, yet expect guests to trust that their belongings are safe?

The lack of accountability, the weak investigation, the absence of basic security measures, and the complete failure to follow up all point to serious safety issues. It is deeply concerning that valuable items can go missing from a locked hotel room with no answers, no responsibility, and no support from management.

We have stayed at this hotel before, but after this experience, we no longer feel safe or confident in the integrity of the establishment or its staff. The item "MISSING" is one thing; the lack of responsibility and transparency is far worse.

UNIMPRESSED AND CONCERNED