Scary Incident at Premier Hotel OR Tambo

Subject: Incident at Premier Hotel OR Tambo on 11th Feb 2026 - Request for Refund

Dear Premier Hotel OR Tambo Management,

I'm writing to express my extreme dissatisfaction and concern regarding a fire incident that occurred in the hotel on the evening of 11th Feb 2026. Myself and a friend were forced to evacuate our room (7th floor) due to smoke and fire alarm triggers, which severely impacted our stay.

Despite alerting reception, the response was inadequate, and we were exposed to a potentially life-threatening situation. As an asthma sufferer, my friend was particularly vulnerable.

I've been trying to get a refund, but have been sent around. I'm requesting a full refund for our stay and compensation for the distress caused.

I have pictures and videos of the incident, which I'm willing to share if needed.

My booking details are: Mxolisi Xabanisa, room 736

Please assist with a prompt response regarding the next steps.

Thank you.

Sincerely, Mxolisi Xabanisa 0605294508