PH
Presidential Hotline
Unclaimed Business
Government & Ombudsman Services|1|3 Reviews (last 12 months)|This business does not respond to reviews
PH
Presidential Hotline
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Presidential Hotline
Presidential Hotline has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Presidential Hotline across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEE
Eduard E
1 reviews | Active since Jan 2020
6 Mar 2026, 06:18
Presidential Hotline is so cold it's basically dead
If I could give zero stars I would. What is going on with our government redress channels? I have been sending emails upon emails to the presidential hotline without any confirmation for weeks now. Maybe SOMEONE there will read this review and, I dunno, do their JOB at the hotline, so here's my complaint YET AGAIN set out in detail: Ray Nkonyeni Local Municipality (Margate Licensing Office) for maladministration and incorrect application of the National Road Traffic Regulations. I really hope this complaint gets referred to a higher delegated authority and not simply trinkled down to the Margate Licensing office to attend to as they clearly have total disregard to National Road Traffic Regulations. Please refer to the trail mail as well. My complaint in short is as follows; 1) Misleading information provided / misapplication of the Regulations 2) Refusal by Steven Goldsmith (Manager MLB & DLTC Ray Nkonyeni Municipality) to admit the said misapplication of the Regulations. 3) Margate licensing office applying bogus additional fees which is not allowed by said regulation. I renewed my motor vehicle licence on 23 January 2026, while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Furthermore, I paid the amount demanded by the licensing official and was not informed of any additional fee required to preserve the full 12-month validity. The municipality now insists that I must pay an additional amount (in addition to what I was told to pay initially) to "correct the expiry date", despite the error arising from their own misapplication of the Regulations. There is no provision in the National Road Traffic Regulations that authorises issuing a licence disc for only 11 months where the owner renewed before the old disc expired, and there is no regulation that allows the licensing authority to charge an extra fee to “buy” the 12th month that the Regulations prescribe. The relevant Regulations require a 12-month period and a pro-rata fee credit — not an “11 months + pay extra for the 12th” arrangement. The municipality has refused to correct the licence disc or accept responsibility for this oversight, causing financial and administrative prejudice to me and constituting a breach of the Batho Pele principles. Relief sought: Correction of the licence expiry date to end February 2027 without additional bogus "fees", and/or a lawful review of the transaction in question and the misapplication of the Regulations which seems prevalent at this office, and appropriate redress.
Helpful (0)
|Replies (0)EE
Eduard E
1 reviews | Active since Jan 2020
6 Mar 2026, 06:18
Presidential Hotline is so cold it's basically dead
If I could give zero stars I would. What is going on with our government redress channels? I have been sending emails upon emails to the presidential hotline without any confirmation for weeks now. Maybe SOMEONE there will read this review and, I dunno, do their JOB at the hotline, so here's my complaint YET AGAIN set out in detail: Ray Nkonyeni Local Municipality (Margate Licensing Office) for maladministration and incorrect application of the National Road Traffic Regulations. I really hope this complaint gets referred to a higher delegated authority and not simply trinkled down to the Margate Licensing office to attend to as they clearly have total disregard to National Road Traffic Regulations. Please refer to the trail mail as well. My complaint in short is as follows; 1) Misleading information provided / misapplication of the Regulations 2) Refusal by Steven Goldsmith (Manager MLB & DLTC Ray Nkonyeni Municipality) to admit the said misapplication of the Regulations. 3) Margate licensing office applying bogus additional fees which is not allowed by said regulation. I renewed my motor vehicle licence on 23 January 2026, while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Furthermore, I paid the amount demanded by the licensing official and was not informed of any additional fee required to preserve the full 12-month validity. The municipality now insists that I must pay an additional amount (in addition to what I was told to pay initially) to "correct the expiry date", despite the error arising from their own misapplication of the Regulations. There is no provision in the National Road Traffic Regulations that authorises issuing a licence disc for only 11 months where the owner renewed before the old disc expired, and there is no regulation that allows the licensing authority to charge an extra fee to “buy” the 12th month that the Regulations prescribe. The relevant Regulations require a 12-month period and a pro-rata fee credit — not an “11 months + pay extra for the 12th” arrangement. The municipality has refused to correct the licence disc or accept responsibility for this oversight, causing financial and administrative prejudice to me and constituting a breach of the Batho Pele principles. Relief sought: Correction of the licence expiry date to end February 2027 without additional bogus "fees", and/or a lawful review of the transaction in question and the misapplication of the Regulations which seems prevalent at this office, and appropriate redress.
0
Replies (0)RV
Rasheedah V
1 reviews | Active since Jan 2020
2 Sept 2025, 08:30
Unresolved Unemployment Concern No follow-up or Support
I am deeply disappointed with the way the Presedential Office handled my appeal for help regarding my long-term unemployment. I have been unemployed for over 10 years despite holding a qualification, and reached out in good faith, hoping for assistance as the matter still continues to affect my ability to earn a livelihood. Initially, they responded and asked me to submit personal and information and documents, which I provided promptly. I followed every instruction given to me, expecting that something would come of it. Unfortunately after all that effort, I was completely left in the dark. No follow up, no feedback and no support. I was simply ignored and left stranded. It is disheartening to be treated this way after reaching out for help. I expected at least some form of communication or clarity on my situation. This experience has left me feeling dismissed and forgotten by the very people meant to help. I hope this review brings awareness and encourages the office to take citenzs' concerns more seriously, especially when they involve basic needs like employment and dignity.
Helpful (0)
|Replies (0)RV
Rasheedah V
1 reviews | Active since Jan 2020
2 Sept 2025, 08:30
Unresolved Unemployment Concern No follow-up or Support
I am deeply disappointed with the way the Presedential Office handled my appeal for help regarding my long-term unemployment. I have been unemployed for over 10 years despite holding a qualification, and reached out in good faith, hoping for assistance as the matter still continues to affect my ability to earn a livelihood. Initially, they responded and asked me to submit personal and information and documents, which I provided promptly. I followed every instruction given to me, expecting that something would come of it. Unfortunately after all that effort, I was completely left in the dark. No follow up, no feedback and no support. I was simply ignored and left stranded. It is disheartening to be treated this way after reaching out for help. I expected at least some form of communication or clarity on my situation. This experience has left me feeling dismissed and forgotten by the very people meant to help. I hope this review brings awareness and encourages the office to take citenzs' concerns more seriously, especially when they involve basic needs like employment and dignity.
0
Replies (0)AG
Astrid G
1 reviews | Active since Jan 2020
7 May 2025, 09:09
Totally useless
The presidential hotline is a total waste of time! I asked for help in trying to resolve my numerous City of Jhb issues, especially the drastic overvaluation on a totally dilapidated property,all they do is give you City of Johannesburg 's landline number that rings once,no wonder country is in such a mess.😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Helpful (0)
|Replies (0)AG
Astrid G
1 reviews | Active since Jan 2020
7 May 2025, 09:09
Totally useless
The presidential hotline is a total waste of time! I asked for help in trying to resolve my numerous City of Jhb issues, especially the drastic overvaluation on a totally dilapidated property,all they do is give you City of Johannesburg 's landline number that rings once,no wonder country is in such a mess.😡😡😡😡😡😡😡😡😡😡😡😡😡😡
0
Replies (0)BL
Bridgette L
1 reviews | Active since Jan 2020
14 Oct 2024, 13:58
Presidential hotline useless
If there was a minus 1 I’d give it because they say when you don’t get help the office will help you but it’s so useless. I’ve been calling about a complain between my Hr manager regarding my resignation leave credit and their taking me back and forth while I was being told my case is being investigated today a rude lady just said I must sort it out with my Hr they don’t deal with matter of Hr and I said but it’s department of health and she didn’t even want to hear what I thought the presidential office is for Useless hotline if you ask me
Helpful (0)
|Replies (0)BL
Bridgette L
1 reviews | Active since Jan 2020
14 Oct 2024, 13:58
Presidential hotline useless
If there was a minus 1 I’d give it because they say when you don’t get help the office will help you but it’s so useless. I’ve been calling about a complain between my Hr manager regarding my resignation leave credit and their taking me back and forth while I was being told my case is being investigated today a rude lady just said I must sort it out with my Hr they don’t deal with matter of Hr and I said but it’s department of health and she didn’t even want to hear what I thought the presidential office is for Useless hotline if you ask me
0
Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
11 Sept 2024, 11:00
Poor service from Presidential Hotline
I laid a complaint with presidential hotline on 7th November 2023, a complaint about my mistreatment and gross unfair abour practise grievances, including denial of qualified Maternity leave within the Department of Defence for the past 9 years. Also how the Ministers office of Defence had promised to assist me,then ghosted me without an explanation. Then eventually being fired via WhatsApp from the Department immediately with no gepf or compensation. I've been following up since to this day and they have not done anything, the presidential offices just keeps on telling me to keep on calling back after every week or either keep on elevating the matter, my reference number is 25964769
Helpful (0)
|Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
11 Sept 2024, 11:00
Poor service from Presidential Hotline
I laid a complaint with presidential hotline on 7th November 2023, a complaint about my mistreatment and gross unfair abour practise grievances, including denial of qualified Maternity leave within the Department of Defence for the past 9 years. Also how the Ministers office of Defence had promised to assist me,then ghosted me without an explanation. Then eventually being fired via WhatsApp from the Department immediately with no gepf or compensation. I've been following up since to this day and they have not done anything, the presidential offices just keeps on telling me to keep on calling back after every week or either keep on elevating the matter, my reference number is 25964769
0
Replies (0)EA
Edward A
1 reviews | Active since Jan 2020
7 Jul 2024, 06:48
Recommended low
We as citizens are honoured by the goverment for providing the hotline. Wht leaves great concern is the lack of feedback and communication. "The Presidential Hotline strives to be a model for responsive and accountable complaints systems.In my personal experience with th3 presidential hotline I was very disapointed because if all avenues are exausted ,doesnt it mean the hotline is a hotline if not the hotline to complain .The government needs to improve this system cos its the only line between government and the ordinary citizen
Helpful (0)
|Replies (0)EA
Edward A
1 reviews | Active since Jan 2020
7 Jul 2024, 06:48
Recommended low
We as citizens are honoured by the goverment for providing the hotline. Wht leaves great concern is the lack of feedback and communication. "The Presidential Hotline strives to be a model for responsive and accountable complaints systems.In my personal experience with th3 presidential hotline I was very disapointed because if all avenues are exausted ,doesnt it mean the hotline is a hotline if not the hotline to complain .The government needs to improve this system cos its the only line between government and the ordinary citizen
0
Replies (0)RD
Raymondt D
1 reviews | Active since Jan 2020
13 Mar 2024, 06:14
Presidential Hotline 17737 a Waist of Money
A waste of time and taking to a person half asleep does not bring me any confidence whatsoever.
Helpful (0)
|Replies (0)RD
Raymondt D
1 reviews | Active since Jan 2020
13 Mar 2024, 06:14
Presidential Hotline 17737 a Waist of Money
A waste of time and taking to a person half asleep does not bring me any confidence whatsoever.
0
Replies (0)KP
Kumaren P
1 reviews | Active since Jan 2020
23 Dec 2023, 12:15
Presidential hotline and gauteng roads and transport are ******
Hi i have placed a report regarding the gauteng roads and transport via the presidential hotline complaint department regarding a pothole claim around December 2021 because i done everything that the gauteng roads and transport asked me to do yet i was the one whos car got damaged but yet they still accused me of lying.Then thinking that tbe presidential hotline will help me but they are none the better until this day i never receive any good news from them.Yes they phoned and emailed me 2 weeks ago but nothing good has came up im the one who has repaired my car at my cost because the government *****ed me. 0671496219
Helpful (0)
|Replies (0)KP
Kumaren P
1 reviews | Active since Jan 2020
23 Dec 2023, 12:15
Presidential hotline and gauteng roads and transport are ******
Hi i have placed a report regarding the gauteng roads and transport via the presidential hotline complaint department regarding a pothole claim around December 2021 because i done everything that the gauteng roads and transport asked me to do yet i was the one whos car got damaged but yet they still accused me of lying.Then thinking that tbe presidential hotline will help me but they are none the better until this day i never receive any good news from them.Yes they phoned and emailed me 2 weeks ago but nothing good has came up im the one who has repaired my car at my cost because the government *****ed me. 0671496219
0
Replies (0)