Printhub Cedar Square Horrible rude service

We reached out to Printhub for a quote and received one. However, when we arrived to get the printing done, we were suddenly informed that there was an additional setup fee. As professionals in the printing industry, we know that quotes should clearly state whether setup fees are included or excluded — theirs did not.

We had already provided our client with a final price based on Printhub's quote, only to be blindsided by this unexpected fee. Instead of taking responsibility, they shifted blame by claiming that we should know there is set up fee, they then said their UV machine was now conveniently "not working."

The owner’s attitude was shockingly rude and unprofessional. Save yourself the trouble — take your business to a company that values their customers and stands by their word. Printhub made a mistake and refused to own it, leaving us in a tough spot with our own client. Not worth the hassle!