Not receiving my provident fund

I resigned from my job as an armed response officer at the end of August 2024 and submitted my provident fund claim within the following month, well before the two-pot system was even implemented. From the very beginning, I submitted all required documents and I have resubmitted them multiple times after being told they were "outdated" when queried the status of my claim. I have resubmitted all the documents since. It has now been over a year and I still have not received any payment, nor even a proper explanation of what is causing the delay. My claim was submitted correctly and on time, and I have comp**** every time I was asked to update or resubmit documents. Still, the status never moves forward.