PP
Pro-X Pools
Unclaimed Business
PP
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGS
Gaby S
1 reviews | Active since Jan 2020
29 Oct 2024, 10:01
No Service from Pro-X Pools
I reported my fibreglass shell of my pool on the 8th September as I notices a crack and a hole, Martin came out to do an inspection and confirmed that there was a hole and crack, On the 23rd Sept after follow-ups I was advised that the manufacturer of the shell "Kindly note that Martin will send the fiberglass shell manufacturer out to assess the crack- this will take place in next week as Martin is on leave and will be back on Monday 30 September." I have not had this inspection carried out and have done weekly follow ups with absolutely no response. This is very poor service!!
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Gaby S
1 reviews | Active since Jan 2020
29 Oct 2024, 10:01
No Service from Pro-X Pools
I reported my fibreglass shell of my pool on the 8th September as I notices a crack and a hole, Martin came out to do an inspection and confirmed that there was a hole and crack, On the 23rd Sept after follow-ups I was advised that the manufacturer of the shell "Kindly note that Martin will send the fiberglass shell manufacturer out to assess the crack- this will take place in next week as Martin is on leave and will be back on Monday 30 September." I have not had this inspection carried out and have done weekly follow ups with absolutely no response. This is very poor service!!
0
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2022, 14:55
Disgusting after sales service from Pro-x pools George
Pro-x pools installed a fiberglass pool at our home a couple of years ago. Last year the fiberglass shell started to crack. Seeing that the shell was still under warranty, this was reported to Marcell and Simone and the feedback we received was that the company that supplied the shell closed down...The contract that we signed was with Pro- x pools and not any other company. Marcell was not even willing to have a look at the damage, or advise us. Disgusting after sales service.
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2022, 14:55
Disgusting after sales service from Pro-x pools George
Pro-x pools installed a fiberglass pool at our home a couple of years ago. Last year the fiberglass shell started to crack. Seeing that the shell was still under warranty, this was reported to Marcell and Simone and the feedback we received was that the company that supplied the shell closed down...The contract that we signed was with Pro- x pools and not any other company. Marcell was not even willing to have a look at the damage, or advise us. Disgusting after sales service.
0
Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
20 Jun 2022, 16:55
Pool cannot hold water
Started off really well. Had some issues during construction but they sent in a new team and all good from there. My pool was completed on 24th May without being able to hold water. Now 20th June (almost 1 month later) still not fixed. Still leaks. Every time I must refill the pool at my own cost. Last time they did a cheap fix job - I now sit with a combination of pool grout and silicone on my pool tiles (of different colours). They would have come today to fix - nobody showed. No call, nothing. I cannot recommend them unfortunately. Should have listened to the bad reviews.
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Johan L
1 reviews | Active since Jan 2020
20 Jun 2022, 16:55
Pool cannot hold water
Started off really well. Had some issues during construction but they sent in a new team and all good from there. My pool was completed on 24th May without being able to hold water. Now 20th June (almost 1 month later) still not fixed. Still leaks. Every time I must refill the pool at my own cost. Last time they did a cheap fix job - I now sit with a combination of pool grout and silicone on my pool tiles (of different colours). They would have come today to fix - nobody showed. No call, nothing. I cannot recommend them unfortunately. Should have listened to the bad reviews.
0
Replies (0)HB
Hartog B
1 reviews | Active since Jan 2020
3 Mar 2022, 16:53
Well done Pro-X Pools
And now for something different. Before contracting any company, I research their business and opinions of others on Hellopeter. I shouldn't have used Pro-X if their reviews were anything to go by. (There are always 3 sides to a story). 12 years ago, my marblite pool was lined with fibreglass. It was time for a "makeover". And so after the Hellopeter reviews, I called insurance companies for their experiences and obtained opinions from pool companies not in the "makeover" business. I needed comfort I was making a decent decision. I state comfortably, I rate Pro-X pools highly. Belinda their office manager and communicator was 1st class in keeping me in the loop with intended activities and planning. Their construction staff (thanks Phillip) are truly well mannered and respectful. It was refreshing. My pool was completed to my satisfaction and I would have no hesitation in recommending them to you. Having a military background isn't exactly helpful wrt the building industry's antics here in the Outeniqua region but this time around, I enjoyed our mutual business being conducted professionally. Thanks Pro-X.
Helpful (0)
|Replies (0)HB
Hartog B
1 reviews | Active since Jan 2020
3 Mar 2022, 16:53
Well done Pro-X Pools
And now for something different. Before contracting any company, I research their business and opinions of others on Hellopeter. I shouldn't have used Pro-X if their reviews were anything to go by. (There are always 3 sides to a story). 12 years ago, my marblite pool was lined with fibreglass. It was time for a "makeover". And so after the Hellopeter reviews, I called insurance companies for their experiences and obtained opinions from pool companies not in the "makeover" business. I needed comfort I was making a decent decision. I state comfortably, I rate Pro-X pools highly. Belinda their office manager and communicator was 1st class in keeping me in the loop with intended activities and planning. Their construction staff (thanks Phillip) are truly well mannered and respectful. It was refreshing. My pool was completed to my satisfaction and I would have no hesitation in recommending them to you. Having a military background isn't exactly helpful wrt the building industry's antics here in the Outeniqua region but this time around, I enjoyed our mutual business being conducted professionally. Thanks Pro-X.
0
Replies (0)HB
Hartog B
1 reviews | Active since Jan 2020
3 Mar 2022, 16:48
Pro-X Pools did a great job
And now for something different. Before I contracting a company, I research their business and opinions of others on Hellopeter. I shouldn't have used Pro-X if their reviews were anything to go by. (There are always 3 sides to a story). 12 years ago, my marblite pool was lined with fibreglass. It was time for a "makeover". And so after the Hellopeter reviews, I called insurance companies and obtained opinions from pool companies not in the "makeover" business. I needed comfort I was making a decent decision. I state comfortably, I rate Pro-X pools highly. Belinda their office manager and communicator was 1st class in keeping me in the loop with intended activities and planning. Their construction staff (thanks Phillip) are truly well mannered and respectful. It was refreshing. My pool was completed to my satisfaction and I would have no hesitation in recommending them to you. Having a military background isn't exactly helpful wrt the building industry's antics here in the Outeniqua region but this time around, I enjoyed our mutual business being conducted professionally. Thanks Pro-X.
Helpful (0)
|Replies (0)HB
Hartog B
1 reviews | Active since Jan 2020
3 Mar 2022, 16:48
Pro-X Pools did a great job
And now for something different. Before I contracting a company, I research their business and opinions of others on Hellopeter. I shouldn't have used Pro-X if their reviews were anything to go by. (There are always 3 sides to a story). 12 years ago, my marblite pool was lined with fibreglass. It was time for a "makeover". And so after the Hellopeter reviews, I called insurance companies and obtained opinions from pool companies not in the "makeover" business. I needed comfort I was making a decent decision. I state comfortably, I rate Pro-X pools highly. Belinda their office manager and communicator was 1st class in keeping me in the loop with intended activities and planning. Their construction staff (thanks Phillip) are truly well mannered and respectful. It was refreshing. My pool was completed to my satisfaction and I would have no hesitation in recommending them to you. Having a military background isn't exactly helpful wrt the building industry's antics here in the Outeniqua region but this time around, I enjoyed our mutual business being conducted professionally. Thanks Pro-X.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Aug 2021, 13:13
PRO-X Pool - their uselessness is EPIC
<div>I don't even know where to begin. We purhcased a DIY swimming pool kit from Pro-X Pool, and they had such on the ball attitude when quoting, replying to queries etc, and when we paid we reveived the pool shell. Now that the pool has been installed we found numerous problems on the pool shell that has a 10 year guarantee, but to get hold of them is IMPOSSIBLE! I have even now been blocked from their Facebook page. Marcel just ignores all emails and calls. It has got to be THE WORST AFRTER SALE SERVICES IN THE WHOLE OF SOUTH AFRICA </div>
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2021, 13:13
PRO-X Pool - their uselessness is EPIC
<div>I don't even know where to begin. We purhcased a DIY swimming pool kit from Pro-X Pool, and they had such on the ball attitude when quoting, replying to queries etc, and when we paid we reveived the pool shell. Now that the pool has been installed we found numerous problems on the pool shell that has a 10 year guarantee, but to get hold of them is IMPOSSIBLE! I have even now been blocked from their Facebook page. Marcel just ignores all emails and calls. It has got to be THE WORST AFRTER SALE SERVICES IN THE WHOLE OF SOUTH AFRICA </div>
0
Replies (0)KL
Karl L
1 reviews | Active since Jan 2020
12 Apr 2021, 15:56
Pools
Appalling workmanship!! No after-sales service whatsoever!!! Seems from other posts that their quick fix solution is not to answer calls or e-mails! Have tried unsuccessfully for the last four months to get hold of the elusive Marcel, but to no avail. Avoid these people at all cost. Will be heading to court to have them answer to their false promises of “expertise” and “customer satisfaction guaranteed”. Statements are plainly false!
Helpful (0)
|Replies (0)KL
Karl L
1 reviews | Active since Jan 2020
12 Apr 2021, 15:56
Pools
Appalling workmanship!! No after-sales service whatsoever!!! Seems from other posts that their quick fix solution is not to answer calls or e-mails! Have tried unsuccessfully for the last four months to get hold of the elusive Marcel, but to no avail. Avoid these people at all cost. Will be heading to court to have them answer to their false promises of “expertise” and “customer satisfaction guaranteed”. Statements are plainly false!
0
Replies (0)