JE
Joe E
Active since Jun 2016
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Simply the best!
Better than any other service out there! Fast, friendly, reliable and has never missed a beat!
0 replies
1 month ago
Gotta get one!
Impressive online service and really beautiful quality! I bought The Gym Bag - Pecan as a birthday gift and I'm definitely going to get one for myself soon.
0 replies
1 month ago
ASAP se gat!
Every single time I’ve ordered via the ASAP app, I’ve experienced a delayed delivery. Always late. On Tuesday, 28 April, I placed a standard 45-item order on the Pick n Pay ASAP app. The delivery window was initially 18:30–19:00, but immediately after placing the order it shifted to 19:00–19:30. By 19:30, I received a notification that the order was ready for collection but delayed. For an order this size, delivery is usually done by car, so I was expecting that. 20:00 came and went—no delivery. I tried contacting customer care, only to find out they close at 17:00. The ASAP support line closes at 20:00, so there was effectively no support available. I tried calling the store directly—no answer, because they were closed. The app continued to show “on the way” with an ETA stuck at 19:30, claiming they were waiting for a driver. At no point did anyone communicate that they couldn’t find a driver. I sent emails, reached out on social media, and left voice messages. Nothing. No response, no updates, no accountability. The next morning at 08:00, when the store was supposedly open, I started calling again. For an hour and a half, there was no answer from Pick n Pay Hypermarket Northgate. Zero customer communication. I eventually got through to ASAP support, and only on the third attempt did someone actually take this seriously—through the in-app chat. At 09:00, I told the agent that if there was still no update, the order should be cancelled. At 09:05, she called saying the driver was “on the way.” I agreed to wait. By 10:30—an hour and a half later—still nothing. I had to leave for a business meeting, and as I drove out, the order finally arrived. If the driver was truly “on the way” at 09:00, there is no justification for a 90-minute delay. I couldn’t stay to receive the order as I was already late. While I was out, the agent called again and advised against cancelling because the refund would take too long. She suggested arranging a new delivery. I agreed, on the condition it arrives at 15:00. She countered with 14:30. 14:30 came and went. 15:00 passed. 15:15—still no delivery. The agent then called to say the driver was “on the way to the store,” meaning the order hadn’t even been collected yet. So realistically, I would only receive it around 16:00–16:30, if at all. This entire experience was a mess. No communication, no accountability, no urgency, and no reliability. Every update was misleading or outright incorrect. You cannot trust the timelines, the app, or the support staff. I requested a refund and the full amount isn’t even being refunded. The service is unacceptable. I will not be using Pick n Pay ASAP again and will rather take my business to Checkers, where at least the service functions as expected.
1 reply
8 months ago
Buzz Movers were fantastic! They were the only company to respond to my inquiry, and they managed to fit my dates and budget
Buzz Movers were fantastic! They were the only company to respond to my inquiry, and they managed to fit my dates and budget. Everything was wrapped, protected, and delivered with care. Highly efficient, professional, and reliable — I’d definitely recommend them!
0 replies
15 months ago
Satisfied with a great quality product and service.
Help was effortless. Service was fast and very friendly, and not in the unnatural insincere way. Straight shooters, no BS, accommodating, know what they’re doing and they do it very well. Super impressed and happy.
0 replies
16 months ago
Too slow, not worth it.
Customer service is very slow, too slow for me to want to shop there again.
0 replies
27 months ago
Excellent!
Excellent Service! Hard to find these days! Strongly recommended!
0 replies
32 months ago
Unreliable.
Didn't fix my inverter and didn't refund me my money. Unreliable. *************. Non-responsive and incurred more money to my company than what it cost to fix the inverter.
0 replies
122 months ago
Slow, Incompetant & just good ol' BAD service
<p>I was quickly browsing the internet to find an internet solution for my home last week. Being in the industry I am in I don't have time to do anything personal during the week or during weekends so when I came across a deal on Telkom's website, I jumped. I tried to order online as the deal only started on the 3rd of June but was unsuccessful as the links lead me to nowhere. I decided to take a morning's leave (3 June) to inquire about this special in-store. I saw on Telkom's website that the closest Telkom store was in Nicolway Mall - when I arrived at 8:30am there was no store - it closed down and was being rebuilt to be an ABSA bank - I was frustrated that the Telkom website was not updated with this information. I then rushed to a store further away - Fourways Mall. I arrived just before 9am so that I can be one of the first 1000 people to inquire about the offer. As 9am hit, a sales person put a notice on the door that due to technical problems they will only open at 10am. This was inconvenient as I could only take time of work from 8am to 10am and had to be back in the office. When I got back to the office I phoned the Fourways store and spoke to the manager "Brian". I told him that I wanted the LTE router I saw online - he told me that there is no stock as stock will only arrive on Monday. I then asked him to take my name and to please put me on the list as someone who wants one - I offered to send him my bank statements, payslips and ID which he declined. He insisted I come into the store (4 June) at 9am to fill out the application and when processed, I can collect the router on Monday. I specifically asked if the store will definitely open at 9am as I didn't want to waste another morning. He said yes and that he will be there to personally handle my situation. The morning when I arrived at 9am, he was not there. The sales lady told he had the day off. This upset me. I filled out the application while the sales lady was busy with another customer and when I told her what I had arranged with Brian, she said that the routers are sold out and that no provision was made for me. I asked her to get Brian on the phone so that I could speak to him. She denied my request saying that he never picks up his phone on his off day. I told her that he told me that he was going to be in the store and that I would like to speak with him - she denied me. When I said that I was upset and this is a problem she phoned him. Only when I got upset did she take me seriously. I felt her cheeky attitude did not help the situation. I spoke to Brian on the phone and he did not seemed quite indifferent to me even though I told him I was upset that he was not there to help me like he said he would. He then started talking about another in-store special but it was a special that didn't interest me. He then said that the special in-store is the same as the one online which the sales lady told me isn't true as the one is uncapped data and the other is capped at 50GB. I was frustrated to hear two different stories from Brian and the sales lady. He then proceeded to tell me the online special is something you need to order online only and not in-store. I was upset to hear this as he didn't mention this to me the day before when I continuously told him I want the special that I saw online - he insisted that I come INTO the store to deal with it but then he wasn't there and I left the store upset, frustrated and with no internet - again. I contacted Telkom via their Facebook page. After several messages back and forth, I was advised to follow a new link and submit an online form. I tried several times but could not submit the form I was asked to complete on the link that I was sent. An online error occured everytime. This was very frustrating. I sent another Facebook message explaining the problem and was told that someone will contact me on Monday (yesterday). I am still waiting for someone from Telkom to contact me. I got one last message this afternoon saying that they have escalated my query. All I want is a solution to the problem I faced on Friday/Sa****ay- I don't have a query!</p>
1 reply
Review Distribution
5 Star
6 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (40%)