Active since Jun 2016
I sent through my refund and cancel request immediately. They have a refund policy but won't refund customer, they are robbing customers, say they will refund within 14 days. The management do not want to refund, even if the request was made immediately. They look for every possible excuse not to give your money back. Do not use this software, it is ***** and robbing customers of there money. This is not a legit business or application software. Do not use them.
Good day My wife contaced Remax 2000 regarding the property for rent in Helderkruin. She wanted to lay a formal complaint against Leon Du Plessis- ********** 526. ********** He was very unprofessional and unethical.I told him I wanted to view the property at 6 pm as I am Muslim and fasting and he suggested that we meet at 4:30pm. I agreed. He never advised me that he had another appointment or anything like that. For a Monday afternoon traffic is hectic around the clearwater area. I advised Leon that I am running late due to traffic. I pulled in the street at 4:45pm and Leon just pulled off without waiting and left. This is very unprofessional, as my wife rushed from work and took off early. She almost made a terrible accident and shes pregnant as well. He couldve of been reasonable and advised that he had another appointment but he didnt. And it was literally 2 minutes as I pulled up and he pulled away. I have the whatsapp messages and times on it as proof. I mean for a reputable company like Remax? I expected better. The manager at Remax said they dont do rentals and its Leons own company. I FAIL to understand that because the property is on remax website for rental. Thats where I found the details and number to contact. I have recieved a response from Leon being very unprofessional and refusing for me too view the property. I have asked for another agent and I think its Remax duty to please there customers since the property is on there website. Leon refused to let me view the property. The property is not his and he is not the owner.He was very rude and racist. I have told him I will report this to hello pete and try to contact the body corp of the place to let the owner know that Leon is playing boss over his property. As I was so disgusted in his response. I mean this is bad character and image for Remax. I wanted to be reasonable and still view the property with another agent but Leon is very rude, racist and unethical. This bad imaging on remax part.I will not persue this any longer if Remax can correct this matter and give some customer satisfaction. Regards Irshaad ********** 161 Nicole ********** 495
<p> </p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;">Dear Mr Hassen</p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> </p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;">Thank you for your e-mail of 10 June 2016.</p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> </p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;">We have reviewed all the information that was taken into account for your sanction to be issued and we confirm that our decision will remain in place.</p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;">May we however put on record that Virgin Active has a zero tolerance approach to discrimination and take extreme offence to your allegation that a decision was made based on any individuals race, religion and/or colour. We will not take such claims lightly and will not hesitate to take the necessary legal action should there be persistence with such unsubstantiated claims.</p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> </p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;">Regards </p> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> </p> <div style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> <p>Adv K Gordon </p> </div> <p style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> </p> <div style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1; text-align: center;" align="center"><hr align="center" size="0" width="100%" /></div> <div style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> <p><strong><span style="font-size: 12pt;">From:</span></strong><span style="font-size: 12pt; font-family: 'times new roman', serif;"> Irshaad Hassen <<a style="color: #4285f4;" ********** ********** /><strong>Date:</strong> 10 June 2016<br /><strong>To:</strong> <<a style="color: #4285f4;" ********** ********** /><strong>Subject:</strong> Feedback from Virgin Active website [Case: 3KbWjq, Ticket: zhyiJb]</span></p> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13.696px; widows: 1;"> <p><span style="font-size: 12pt; font-family: 'times new roman', serif;"><br />Hi<br />My name is Irshaad Hassen.<br />I.d no: ********** 491086<br />Incident: Constantia Kloof Virgin Active<br /><br />This letter is for my plead to be reinstated as a virgin active member.<br /><br />Last year I was attacked at virgin active. Everything was caught on camera. A random guy named Geovani attacked me from Behind. I was band including other people that was involved.<br /><br />All I want to know is why Geovani is back in the gym today? Is it because he is "white"? And I am not. If he attacked me from Behind and its on camera then he should also still be band for life.<br /><br />I feel victimized. This is very sad to see that Virgin Active, a big company, can be so racist and discriminate against people based on there religion and colour.<br /><br />I took this matter up with my lawyer and he contacted virgin active after the incident but virgin active didnt want to give me a chance. Virgin active is a big organisation that think they can bully the minority, but this has gone too far now and is unfair, racist and biased towards me.<br /><br />I am a muslim indian and Geovani was racist towards me (it was clear in all the statements and on camera). Now i see Virgin Active is taking sides and being racist as well.<br /><br />This has *****ed my name and reputation at the gym. I feel Geovani should have been handed the life ban and it would've been fair to me. Now he is in the gym and i have proof and eyewitness that seen him and im not allowed to gym at any virgin active.<br /><br />Look into this matter and consider giving me a fair appeal to rejoin virgin active again or ban Geovani for life. Be fair and not racist to all virgin active customers in the future. If it cant be resolved then we should take this matter further, my mother works for SABC, I'll take it to the media and let my side be heard because I feel like a helpless victim.</span></p> </div>
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