CL
Curshmaine L
Active since Jun 2016
17
Reviews
0
Industries
Reviews
17 reviews101 months ago
Still waiting for my refund
Good day I was promised on the 1/12/2017 that I will receive my refund within 10 days because a sales consultant activated a contract on my account. I am still waiting for my refund and confirmation from Cell C that they will not debit my account again. Please can someone help me.
105 replies
102 months ago
Poor Communication
I have been calling / sending whatsapp to Fun Valley since Oct 17 and have been told that they work on a 1st come 1st serve pay on arrival. Today when I call in just to confirm I'm being told that they are fully book. What kind of lies are you selling to us. Regards
0 replies
103 months ago
Insurance assistance
Good day Can someone please assist me as I’m trying to take out insurance with Telkom and I am being sent from pillar to post. I was told to call ********** and it has been ringing for the past 4 hours. Regards
61 replies
103 months ago
Bad Connection - poor feedback
Good day Poor service from your call center. Bad network connection and no one at your customer care can assist me. Want to know what is the cancellation fee, no one can assist me. Regards
61 replies
104 months ago
No reply
Good day Can someone please help me I am trying to contact CNA to find out when am I getting my good but I am not getting a reply. Please help
61 replies
105 months ago
Standard Bank poor service
To whomever this may concern I am livered with the service that I am receiving from Standard Bank. I took a credit card with them in the month of July 2017 and specifically asked them to debit my FNB account on the 1st of every month to avoid any disappointment on both sides. This never happened, instead I received a letter via post informing that I need to make a manual payment and they gave me the due date. I then phoned the number ( ********** 807) to find out why STANDARD BANK is not debiting my accounting and I was informed that the debit order was not setup. At this stage I asked the gentleman to set it up as I don’t have time to make manual payments. He confirmed that it is setup and that all is good (He clearly failed to explain the terms and conditions of setting up a debit order in the middle of the month). Yesterday the 4th September 2017 I received an sms informing me that my Credit card is overdue. I made numerous calls to the number ( ********** 807) and spoke to a lot of UNPROFFESIONAL agents who threatened me by saying that they will block my credit card if I don’t pay the amount due. I missed important work meetings because I had to phone them back again and again and again and again !!!!!! Please understand that this is not an unwillingness to pay my account but a complete process failure within all your departments!!!!!!! I have an idea as to why the service is so poor. I asked to speak to a manager as this not only affects my life but also my credit profile and the agent told me NO I need to speak to a team leader first. I was transferred to a team leader Kevin, I waited +-15 minutes for him to take the call. Please bear in mind that I was calling from my cell phone trying to resolve YOUR mistake. Kevin only told me what the “Agents” told me but he atleast help me to set up the debit order properly. I the customer was basically told by your agents that I need to follow your internal chain of command in order to speak the a manager. Are we as customers that insignificant to you as a business???? This sort of behaviour made me feel like my query was irrelevant, all that mattered was my payment. Again, bear in mind that I initially asked for a debit order. I was not avoiding making the payment. I must have missed it in the fine print, I didn’t expect that basic service would be rendered to me only if YOUR conditions are met. Till this hour, I did not even receive an apology from Standard Bank regarding the HORRIBLE service that I received.
183 replies
105 months ago
Poor Service from Nomzamo
I would like to express my disappointment in the service I received from Nomzamo (Rosebank branch). I bought an item from your store and on the tag the price is R129.99 (please see attached). At the till she informed me that the price is R139.99. I informed her that the price on the tag is R129.99 and that’s the price I am going to pay. She gave me attitude, looked me up and down and called Mavis once without saying anything else. When Mavis arrived at the till she said ‘customer’ and walked to the other till. I had to explain the situation to Mavis. The R10 difference in cost is not an issue. I don’t think I will visit your store again.
0 replies
110 months ago
Pathetic service
<p>Please note that I have NOT received a single call from Motorcare. Your service is pathetic !!! This is really concerning because I still have a lay-Bye with Hi-Fi corp which I want to cancel and I will not be liable to pay any cancellation fee because I am cancelling due to POOR SERVICE. I don't even want to think how long I will have to wait if something happens to my TV, Fridge, Explora or the sound system that is on lay-bye at the store.</p> <p> </p> <p> Hi-Fi corp is fast to sell extended warranties to the public but their after sales service is beyond poor. I am disgusted with your service as I was warned by family and friends not to do business with Hi-Fi Corp because of this. </p> <p> </p> <p>Please ask your manager to phone me urgently regarding this poor service. </p> <p> </p> <p> Lauren Botha , Shanaaz Maree (that refused at 1st to give her surname) and Elvis - Sales Manager at Southgate Mall . I'm still waiting for the call.</p>
0 replies
112 months ago
phenomenal service
<p>I would like to compliment Winnet. She is a phenomenal person gave me excellent service. She went the extra mile to assist me even send me feedback via whatsapp using her data. This is beyond excellent and if Cross Trainer can hire more people like you it would be a joy to come to your store. I am overwhelmed with the service that I received because you don’t get this kind of service any more.</p> <p> </p> <p>Thank you very much</p> <p> </p>
0 replies
115 months ago
Pathetic service by Cell C
<p>To whom it may concern</p> <p> </p> <p>I made a HUGE mistake by taking out another contract phone with Cell C on the 19th October 2015.</p> <p> </p> <p>I had my phone for one year on the 19th October 2016 and the phone just switched off on the 30th October 2016 and didn’t want to go back on.</p> <p> </p> <p>I then booked the phone in at Cell C Rosebank on the 31st October 2016, who only sent the phone to Cell C’s repair department on the 8th November 2016 after I had to phone Cell C customer care and the store numerous times to find out about the progress of my device.</p> <p> </p> <p>Cell C Rosebank finally gave me a Blackberry Prive as a loan phone today, the 9th November 2016 at 11:35am but when I checked my balance at 11:45am I noticed that my account balance is on R0.00.</p> <p> </p> <p>I then called the customer care at 11:57am today and first spoke to a lady called Ayanda who basically made me a liar when I told her that I did not go onto the internet to download stuff. She then transferred me to the accounts department to a guy (I don’t know his name) who wasn’t very helpful because he told me the same thing that Ayanda told me. I was still busy speaking to Ayanda when she transferred me, I asked her and this other staff member for a ref number for my complaint but I did not receive it.</p> <p> </p> <p>They eventually refunded my airtime late the afternoon on the 9th November 2016.</p> <p> </p> <p>I then received a message from the Cell C repair’s department yesterday 16th November 2016 informing me that my phone is ready for collection.</p> <p> </p> <p>The Rosebank store manager called me to inform me that my phone is Economically beyond Repair and that I need to call Cell C for further assistance.</p> <p> </p> <p>I called Cell C three times today 17th November 2016 at 14:07pm, 14:13pm and again 14:20pm. I basically held for 30 minutes before the repair department could assist me. I eventually spoke to a woman called Thandi Mbebe who was also rude and not helpful at all. I informed her that I received feedback from the store and they told me that my phone which I only have for one year is beyond economical repair, she then said that “there is nothing that they can do to help me as this is now my PROBLEM”. I Don’t get any joy dealing with Cell C and your staff is beyond RUDE with me. I DID NOT expect to buy a broken phone from such a huge company plus now I have to pay for a device that I am not even using!!!</p> <p> </p> <p>I am disgusted with the “service” that Cell C is giving me and these three Cell C employees made me feel like I’m nothing to be honest and I will not leave it at that, I will go to Hello Peter, facebook and the Ombudsman with this!!!!</p>
224 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)