JF
Jonique F
Active since Jul 2016
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
PATHETIC CLIENT SERVICE FROM BOOKING.COM
I have made a booking via booking.com in January at a hotel in Las Vegas which I made a mistake on the dates. The initial booking was unfortunately a non-refundable booking. After a lengthy email trail they told me that they are willing to waive the non-refundable waiver, if I make ANOTHER BOOKING with the correct dates. this now means I have 2 active bookings for the same hotel at just over R 60 000 in total (around USD 1020) They ASSURED ME that I would have the refund within 7 - 10 working days, that was in January. IT IS NOW MIDDLE MARC AND STILL NO REFUND!! Plus my previous booking is cancelled but still paid for!! I have been sent from pillar to post via their chat portal and nothing comes of it. I think this is utterly ******** of a big company!!
0 replies
80 months ago
Another happy customer
Chantell Scheepers assisted me on a outstanding claim I had and it was resolved within minutes. Excellent service and very professional staff!!
105 replies
83 months ago
Carl Oosthuizen
Carl Oosthuizen assisted me in opening an account with dotsure and he was very kind an helpful. I highly recommend him as a service provider.
56 replies
119 months ago
Very dissapointed and angry with Mango Airline!!!!!
<p>Very disappointed in Mango Airlines.The manager on the floor, Stevan Neetling and Nohtle Nkosi just made me miss my flight to Cape Town. I arrived at the check inn counter at 9:30 and my departure time was 10:55. No announcement was made. When I finally got to the check inn counter after standing in a very long line, the mango staff refused to check me inn and I had to pay for another ticket. They also refused to contact senior management. They are blaming me for the incident and said that they have called out the passengers. Which they clearly did not do. There were other people with the same problem. #dontflymango</p>
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)