NS
Nikita S
Active since Jul 2016
13
Reviews
0
Industries
Reviews
13 reviews32 months ago
5* Service with a return time of less than 24-hours!
5* service, 5* knowledge, 5* experience. We cannot believe how fantastic this company is and if you're searching for new specs or a deep-dive into an eye test, this is the place to visit. After a thorough eye test and appointment with one of the friendlies and best Optometrists we have ever met, we purchased two frames with new lenses. The special was buy one pair and receive one pair free. The range to select from was amazing and there were no extra high costs for the eye test, as most other places have. We received our new glasses IN LESS THAN 24-hours! Really a company that deserves to be thought of first for all your eye needs. SPECIAL MENTION: Simphiwe STORE: eyeQ Tygervalley
0 replies
34 months ago
Kambrook support lacking in South Africa
We purchased a Kambrook Steam Iron on the 23 May 2022, and on the 23 June 2023, this iron has stopped working. We have tried to find any Kambrook South Africa contact information, but are not able to find that this exists in our country. When e-mailing the Australian & New Zealand company, we are advised via automatic response that the company is inundated with a high volume of e-mails and they make take some time in reverting. My mother, having used this brand for years, still has her Kambrook iron from 5-year's ago. We have had our Kambrook for one year now, and it has only been used twice a week in that year. Surely, this 'good quality' product should have a longer life span? How would we be able to resolve this issue in South Africa?
0 replies
34 months ago
Shocked at the mark-up prices, just "because we can".
SPAR outlets are fantastic, as they are easily available in all areas. HOWEVER, we've recently discovered something which we feel everyone needs to be made aware of, especially in the economic times that we are currently facing. Normally we drive to the SPAR outlets as they are closer than any other grocery store. But not anymore. After paying R460.00 for a carton of cigarettes from SPAR, we were absolutely shocked when we needed to travel to another grocery store due to visiting friends and travelling with them and purchased cigarettes for only R400.00. That is a R60.00 SAVING compared to SPAR! When we approached SPAR and asked them if they perhaps had the incorrect pricing on the carton of cigarettes, they had advised us that because they are independent stores, they "have the freedom to mark their prices up to whatever they wish". WOW. After realizing this, we went around SPAR outlets and compared the marked-up prices to other grocery stores (food included), and we were absolutely shocked. If you have not done this, then please do so. It is cheaper for a South African to travel the distance to a grocery store that is further away from your house, than to travel to a local SPAR just up the road. We seem to take it as the norm that it's just the price we pay and have to accept, but the truth is, a R60.00+ mark-up price because "you simply can", is just not worth it for us. By no longer relying on the ‘local’ SPAR outlets closer to our home, we have ended up saving a huge amount on groceries and cartons of cigarettes. When we mentioned SPAR would be losing a local customer due to this, the response from the Manager was simply, “Well, that’s the way things go. Sorry about that.” It’s unfortunate, as the team of SPAR are very friendly, but regrettably, you have lost us as your customers, and we hope to make others aware to please check your prices before just accepting it as the normal.
0 replies
45 months ago
Outstanding Travel Expert, Petrie van der Merwe
SPECIFIC TO THE STELLENBOSCH BRANCH!! I had the pleasure of dealing with Petrie van der Merwe as my Travel Expert. who is based at the Stellenbosch Branch, who helped plan and book an international holiday for myself and my mother, this year. We can HIGHLY recommend him for a service that is out of this world! Petrie has a rare skill of making you feel like his one & only client, with a very personalized and friendly demeanor letting you know his main interest is providing only the best-of-the-best for you, with the perfect holiday in mind. Thank you, Petrie, for being outstanding & going that extra mile with no hesitation!
134 replies
59 months ago
Unclear & Unfriendly Staff
The online(WhatsApp)/telephonic assistance provided by this pharmacy is very poor with extremely unfriendly service provided by two staff members, whereby their manner and attitude needs to be addressed. Previously when trying to arrange for orders and delivery of medication to a home address, the staff have never advised myself that orders needed to be placed before 13h00 EACH DAY, and thus medication needed that same day, would only arrive the following day. After experiencing this a couple of times, I queried why this was the case and the response received was brash and rude, whereby I was advised that orders expected to be delivered on the same day would need to be made before 13h00 on that particular day. The response was one insinuating stupidity on the patients/customers behalf, which when advising said person(s) of this, a mere 'Thank you and have a nice day.' was received. I was never informed or knew Mediplein Pharmacy closes at 13h00 on Saturday (as I am very new to this area and not an online Google-junkie) and when I called on Saturday morning before 12h00 to ensure I was accommodating the time for the process their staff had advised me to follow for orders and deliveries to be made every day of the week, you can imagine I was very surprised when the response was "Um, ma'am, we close at 13h00, so you won't be getting a delivery today." When I asked if this was the same person who informed me of the process for ordering via the WhatsApp channel (only when I had asked for this out of my own due to experiencing multiple failed deliveries), did they confirmed they were the same. When I asked why I was not informed of the restrictions during a weekend when I had previously asked for the correct times and processes, the response was merely, "We close at 13h00 on Saturday, what do you expect?", I was very well and truly annoyed with these utterly incompetent staff members. I decided to visit this pharmacy to pick up medication in the hopes this experience would be different/better in person. Unfortunately, the unfriendly manner remains exactly the same in person, with these two staff members in particular, as it does when engaging with them online and/or telephonically. This needs to be addressed with the relevant person(s) or their management team, as this is not correct behavior. I do send acknowledgment to their delivery gentleman and other counter staff members, as they are the polar opposite and have succeeded in being friendly and exceeding expectations.
0 replies
72 months ago
My Bank is requesting me to leave the house during RSA's National lock down.
I have been on call with one of your Consultants today, 26 May 2020, at 12h23 - 12h50 and I have tried to report this Consultant to your Complaints Section thereafter, but the signal is so bad, I can barely hear the lady and it seems our call dropped. If I heard her correctly (as the line was bad) - i think she said her name was Joanna. Your Consultant for your Support Center is taking support queries as a joke and not assisting your clients, at all! I will be reporting this to e-mail Complaints address, social media pages and sending an article to News24 regarding this, as this is truly pathetic from a company that should be supporting their clients during a crisis, not making them run around!! I called your Support Center at 12h23 and spoke to a Consultant, whereby I requested information on where my Lotto Ticket SMS was? (I hope you can track her down because she doesn not deserve the job and I told her as such at the end of the call). Your Consultant asked me for my cellphone number and ID, which I supplied. Your Consultant then advised me that my number was not correct on the system and that I had to go to a branch to change it. I asked this consultant (1) How can FIVE Consultants earlier in the year CONFIRM my number was changed from 071 to the 064 number and confirm that for me? (2) It's lock down and I cannot go to my branch as my branch is closed. The only branch we have open in our area is the smallest bank, in Main Road Somerset West and situated in an area where TWO shopping centers have been hit with COVID 19 as early as FRIDAY LAST, WEEK, 22 May 2020, and in addition, this branch is in the highest crime area of Somerset West. Therefore, I will not be attending this branch for my safety and my health (as I am a high-risk candidate!). I then asked this Consultant how we would resolve this issue as I won't be able to go to a branch. Her reply... "You have to go to a branch" My reply: "Did you hear anything that I just tried to explain to you? I can't go to a branch during this time. Her reply... "You have to go to a branch." My reply... "You're really not listening to me at all." And proceeded to ask her for her name, surname, employee number or to supply her supervisors details. Your Consultant refused and giggling kept repeating "I am trying to help you. You need to go to your branch". Honestly - this is NOT a joke and for your staff to treat clients like it's a joke and as if they are phoning for the fun of it, is ridiculous! I refuse to go to a branch of any kind and my bank cannot request this of me. I am a high-risk candidate as I had a lung infection that left me bedridden for two months in October & November 2019. Health Professionals have requested I stay indoors and yet, I need to leave because my bank doesn't know their right hand from their left. I expect a reply, today or, at least, a return to my call. I honestly am no longer concerned about the Lotto Ticket and not getting it. I am focused on the principle of the matter and I feel this should be shared publicly, if clients are, indeed, being urged out by Standard Bank during a National lock down.
210 replies
78 months ago
Call Consultants who know nothing about Telkom or OpenServe
In searching for contact information for OpenServe on Google's Search Engine, a landline is given to you as representative of this company. On dialing them, however, I found myself surprised that I was sent directly to the Telkom Call Centre. But, okay... let's see where this goes. Following the prompts that come from Telkom Call Centre, I was sent to the Sales Department (according to the various numbers you have to select while on the call) and a Consultant answered the call (a call I made to a number I got online for OpenServe) and when I advised her that I would like to speak to a Sales Consultant for OpenServe in order to open a contract, I was advised by this Consultant that: "Telkom does not have any contact information for OpenServe." But...? I got this number online directly from the website. "Yes. It takes you to our office but we don't have any information on them." Then can I speak to anyone about a Fiber Contract option to be open with your company. "Sorry, I'm not a Sales Consultant and you need to call the sales team on ." Wait. What. Telkom/ OpenServe (I don't even know who to address here), but you do realize that you're sending your Customer for a duck-chase. Right? How can you tell a Customer that you: (1) Do not have any information on a product that is YOURS? (2) Advertise a number as a point of sales number on ALL search engines, for your customers to call you, only to be tricked into going to a Telkom Call Center and (3)..., then your team cannot even assist the customer except to say "This isn't the number. Hang up and call this other number instead" When I asked this Consultant for a Supervisor to speak to, I got told, "I need to log a fault in order for you to speak to a Supervisor." Again-- Wait. What. So, you need to log a fault in order for me to speak to someone above you? And the reply was a "Yes". I asked said Consultant why no management was on sight and she advised that "they are all at a training to discuss all the faults that were logged yesterday. So when they are out, they will address the faults logged today." I don't know how your company works, or how you get business.... but, all we needed was one person to speak to regarding the opening of a Fiber contract with OpenServe for our residential home and then, at a later stage, assisting us with being our Service Provider for our office branches opening up throughout South Africa. Now... we wonder, if we can't even reach you and Telkom don't have "any information on you", how good would your customer support actually be....
0 replies
78 months ago
Terrible Sales Consultants drop quality of Vodacom as a product
It's strongly taught to any person who takes on any position that entails both Showroom/ Retail Sales with the responsibility of answering a company phone, that you advise customers in front of you that you need to take a call and you give the caller (who cannot see the Store) slightly better assistance in the sense that you need to advise them they are important but that you are currently busy with a customer in-store, but would be happy to call them back. Generally this is how one is trained in respect in any trade pertaining to Sales/ Marketing/ Retail. NOT Vodacom. Specifically the Store in Waterstone Shopping Centre. I wanted to speak to a Consultant who would be able to assist & guide me in opening up a contract with their Fiber. Instead, I got a blunt Sales Lady on the phone advising me that she was too busy to talk to me or take my details down, that she could not point me in any direction relating to Fiber or Vodacom as a product, because she had walk-in clients who are more profitable than a Caller. This "wonderful" Sales Consultant went on further to advise that if I wanted their product, it would be my responsibility as a Customer to travel to the store and walk-in as this is how they handle dealing with customers. No, Vodacom. That's far from how it works and you need to educate your employees and respect, manners, professionalism in both speaking to Caller Customers and In-Store Customers because these are TWO very different points of sale, and you're failing. Now I ask myself..., do I even want to open a contract with Vodacom? Which is a pity, considering we're opening new branches throughout South Africa and require a Service Provider. Oh well - time to shop elsewhere!
420 replies
82 months ago
MCB & Associates - they guarantee a Free Service, then charge you thousands!
Don't let this company blind-side you! They come with a high WARNING! This company advertised on multiple social platforms under websites specific to Free Law Advice and when they were contacted, I inquired on multiple occasions for them to confirm that the first meet & greet would be free. They confirmed this. Based up on this I booked an appointment with a JUNIOR consultant and also made the effort of asking my partner to contact this company and confirm one more time before we travel the 30-minute drive, that the meeting was free. Director Andrew McCabe confirmed three times telephonically that the meeting was 100% FREE unless we needed to take matters further. Lies. The next thing, I get a bill in its thousands asking me to pay a large sum of money for meeting with a DIRECTOR which was NEVER the case and that now all of a sudden this free consultation is a paid visit. Take note I DID NOT need any further assistance from this company for them to justify sending this account to me. MCB&Associates lie to potential clients to get them in, so they can take your money. Even following correspondence backwards and forwards and pointing out mistakes in their e-mail regarding fee structures and UNSIGNED Terms & Conditions, they amended the Directors fee to a Junior Consultant fee and though I am now forced to pay them this unforeseen amount, even now the Account Manager representing this law firm cannot even keep track of what payments have been made to date, to the point that I as a customer need to phone in and requests statements are sent to me to confirm payments made to them, for my own security now. Whatever you do - DO NOT contact or utilize this agency! They really are only in it for the money and don't care about anyone "under them".
0 replies
105 months ago
Shelley Fourie - Top Manager, Top Service
After taking a loan out for the first time with Wonga.com, I called a Consultant called Zandile, who gave me the incorrect information telephonically & in writing, advising that I can pay my loan off in installments, which is NOT the case. It was through Ms Shelley Fourie that she was able to resolve the issue caused by the company Consultant and who followed-up consistently throughout the entire process to ensure that I was placed at ease and assured that they would be able to accept my next payment date. Mangers these days tend to be very slack, but Wonga.com, you have a gem with Shelley and she was a pleasant blessing to have to deal with. Thank you Shelley! Only because of you, I will be using Wonga.com again, should I need to.
61 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
7 (53.84615384615385%)