CV
Charlene Van Der Merwe
Active since Jul 2016
3
Reviews
0
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Reviews
3 reviews103 months ago
Worst Medical Aid Ever
Good Day Its been more than a month trying to get money back for a claim that was submitted on the 12th of October 2017 i had to resend a email with requested documents more than 7 times already. Money was suppose to be paid out today then received a sms to submit FICA documents AGAIN, i mean seriously ***??????? How many times does one need to submit documents before you get back your money, but every month they quick to take the installment from your bank account you owe them for the medical aid? I need someone to take this further and i need the whole country to see how useless GEMS are. Kind Regards Charlene
105 replies
108 months ago
Accident Claim - TERRIBLE SERVICE
<p>Good Day,</p> <p> </p> <p>We had a accident on the 26th Of May 2017 it is now a week later, have called 3/4 times a day to get updates and feedback and no one gets back to me.</p> <p> </p> <p>I feel their service is up to **** cant believe this is what im paying for.</p> <p> </p> <p>I would not recommend them to anyone, please see below email i have sent and still no feedback.</p> <p> </p> <p>Charlene Van Der Merwe ********** />To Maria Nyawuza (Santam) ********** />CC ********** Today at 9:16 AM<br />Good Day</p> <p>I trust that you are well?</p> <p>Today has been a week of our accident and still no one has given us any information/feedback to what is going on?</p> <p>We keep on phoning everyday 3/4 times a day to get updates then get told we will call back and no one bothers to return our calls.</p> <p>When speaking to the assessor yesterday i was told he was only assign to the case the day before?</p> <p>If this is the type of service Santam wish to give to their clients then i am sorry to say i will looking for another insurance company that takes pride in their clients interest.</p> <p>Kind Regards<br />Charlene</p>
224 replies
119 months ago
Worst Service Ever
<p>Bought a vehicle at this dealership in April had a issue on a few things mainly the waterpump its middle of July and still no feedback from the dealership.</p> <p> </p> <p>Numerous emails and phone calls to them and still nothing, sitting with a vehicle i need to pay off monthly but can not risk to drive because of the waterpump.</p> <p> </p> <p>Have logged a complaint with MFC also still no feedback from them either...</p> <p> </p> <p>Do not EVER buy a vehicle from them as their service is up to ****!!!</p> <p> </p> <p>There logo states "Where you WALK IN a stranger and DRIVE OUT a Friend"</p>
0 replies
Review Distribution
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1 Star
3 (100%)