melissa N

Atrocious Service at Gary Rom Bedford Centre

I had a 1pm appointment at Gary Rom Bedford Centre on Saturday, 14 June 2025 and ended up finishing just before 7pm due to being left in the hands of a stylist that had no idea about what she was doing. First, the stylist was unable to assist me at my scheduled time due to her inexperience with colour. After 50 mins of waiting for their master stylist to become available, I was finally seen to. The master stylist attended to my colour and had to leave before it was completed, therefore leaving me with the original stylist that clearly had no experience with colour. My colour had to be done all over again after the result was miles off the required colour I had asked for. Worst still, my hair is now seriously damaged. Adding to this, I had asked for face framing layers and the stylist could not achieve the cut. The assistant was trying to tell the stylist that the cut was “choppy” but the stylist was panicked and I had to stop her before she continued cutting more off. As there was no other experienced stylist in, I was told by the assistant that their master stylist will call me when she returns to work to correct the cut but still no word. I had paid nearly R2500 for an unprofessional service, dismal cut unbecoming of a professional stylist and a hair colour that I’ve had to settle for just to get out of that salon. I’ve trusted Gary Rom salons for more than 10 years and it’s sad to see that they’ve compromised their quality by chancing their clients hair with stylists that clearly lack up to date training and professional skills. Although the stylist was friendly, this does not make up for paying clients having to compromise their crowning glory. I was panicked for nearly 6 hours at the salon and had to hold back tears.