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Sinoxolo N
Active since Jul 2016
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2 reviews7 months ago
Caltex Factoria – Air Pumped into My Petrol Tank & Lack of Transparency
Date of Incident: 22 July 2025 Date of Update: 3 September 2025 On 22 July 2025, I visited Caltex Factoria. Instead of petrol, the attendant, Kwanele, pumped air into my tank. When I asked for the manager’s contact details, Kwanele hid inside rather than assist, and all publicly listed contact numbers for Caltex Factoria were not functional. Caltex later sent CCTV footage, but it had no timestamps, didn’t show me entering the store, and only offered a limited angle, giving the false impression that my car left the premises. They asked me to remove my review, which I refused. I have repeatedly requested full, unedited footage from all angles, with proper timestamps, including footage showing me entering the store. These requests remain unanswered. Despite this, Caltex claims the matter is “concluded,” even though my concerns remain unresolved. This handling demonstrates a clear lack of transparency and accountability. I share this to inform other consumers of my experience with Caltex Factoria. Due to this incident and the way it has been handled, I will not be filling up at any Caltex Petrol Station again.
0 replies
119 months ago
Cancellation of new policy
<p>I have sent a cancellation email that my new policy must be canceled immediatetly my policy number is ********** 05. I do not want any debts going off my account on the 25th as i have already stipulated in the email i sent. Thank you </p>
53 replies
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