Enticing idea turned into debt review

LawAid called me and said they can combine my installments on my house and car and negotiate a lower interest rate with my bank. They confirmed that I would not have to do anything further and I would only notice that I will pay R4000 less each month. No strings attached. While we were talking I got an SMS that they are doing a credit check for which I did not give consent. A while later when buying food my credit card was declined and the bank said I am under debt review, therefore I cannot use my cerdit card. Nobody mentioned anything about debt review during the telephone conversation. The only way it could be reversed was for LawAid to send a reversal letter to the bank. For 2 days it was impossible to reach them on their official web site's contact numbers. Every time I called an answering service with an oriental voice stated that I must call later. I must have tried about 30 or 40 times to call them. Eventually I went on their web site and requested a quote for one of their products, thus they will call ME for that. Very soon afterwards they did and I got the consultant's direct contact number in case we get cut off. Thus that seemed to be the only way to get hold of them. The letter was sent but I had to pay (funny enough) R4000 for their services. My accounts were accessible again after a few days but it took my bank a month to get my credit card back online. Apparently only high-ranking members can do that - all the agents at the bank's help desk do not have that authority. So all seemed well again, but every now and again a debt counseling company calls me offering help since they noticed that I am under debt review (which I am not). But my name has been tarnished and on some main data base I am still listed as under debt review. A month later, LawAid contacted me AGAIN with the same offer. I played dumb and went along, specifically telling the agent that I do not give consent for a credit check. I asked if I will be placed under debt review and the agent categorically stated that that will never happen. So either their agents are not aware that they are an evil ****ming company or they are in on it. DO NOT DO ANY BUSINESS WITH LAW AID, they will cause you an astonishing amount of hardship.