Active since Sep 2016
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
******* service suspension & blatant disregard for Consumer Protection Act
I am appalled by the service—or lack thereof—from [ISP Name]. My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th. When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with. While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice. I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.
0 replies
7 months ago
MWEB: Unstable Service, Unreachable Support, Unjust Charges
Despite paying our MWEB account manually and on time (within 7 days), we were hit with an unjust R50 unpaid debit order fee—followed by a threat to suspend our service if it wasn’t paid. This is not only *********, it borders on *******. The account was settled. The fee is punitive. I’ve now spent over an hour waiting on a call with no callback option, burning through airtime while being held hostage by silence. Their WhatsApp support is equally broken: I receive the PIN, it’s accepted, and then… nothing. No agent, no response, no resolution. To make matters worse, the product itself is highly unstable. Frequent dropouts, unreliable speeds, and zero proactive support. It feels like MWEB is more invested in extracting fees than delivering service. I’m logging this not just as a complaint, but as a ceremonial act of boundary-setting. My time, my airtime, and my dignity matter. I expect a full reversal of the R50 fee, a written apology, and a technical review of the service instability. We have had continuous issues and we feel it is now time to seek a new ISP.
0 replies
10 months ago
Paid for Data Bundle—Telkom Refuses to Resolve or Assist
I am extremely disappointed by Telkom's service. I purchased a data bundle which was never activated on my account, despite the payment being processed successfully. I have reached out through multiple channels: I called the customer service line, visited a Telkom store in person, and still received no help. Staff were dismissive and refused to take responsibility, claiming there was nothing they could do. I even provided proof of purchase, but was told to just “wait and see.” This lack of accountability is unacceptable for a telecommunications provider of Telkom’s size. I am now forced to escalate this issue through ICASA and the Consumer Goods and Services Ombud if it is not resolved urgently. I demand a full refund or immediate activation of my purchased data bundle. Date Of Purchase: 27 June 2025 09:33
0 replies
12 months ago
Disappointing Experience with Legal Aid South Africa
I approached **Legal Aid South Africa** seeking assistance for a family law matter involving my son. Despite meeting the financial criteria for free legal aid, my case was rejected on the grounds of a **"conflict of interest"**—they stated they could not represent me because they would need to prioritize my child instead. This response left me in a difficult position, as I am unable to afford private legal representation and have exhausted other options. While I understand that child welfare is a priority, **denying representation to a parent seeking to uphold their rights** seems counterproductive, especially when critical agreements made in court have been ignored. In addition, Legal Aid is one of the **only free legal services available**, yet this technicality has made it impossible for me to receive support. No alternative solutions were provided, leaving me without legal representation in a matter that deeply affects my relationship with my child. I urge **Legal Aid South Africa** to re-evaluate how they handle cases like mine and to **consider offering legal guidance or alternative dispute resolution options** instead of outright rejecting applicants who have no other means to fight for their parental rights.
111 replies
17 months ago
!!!THANK YOU!!!
You bent over backwards to help and assist me with a stressful situation. It is rare. I can not thank you enough. Just know you have a permanent, loyal client.
56 replies
19 months ago
Sales rep not honest with delivery.
When we purchased a Bennett Read washing machine at 17:43 on 19 September 2024, we had asked specifically for assistance in installing the machine and having the old one remove. This is a practice that I am used to with machines and deliveries such as this. Neither of these request were done. So I called the Silver Lakes Makro switchboard and spoke to someone regarding this only to have them make excuses why these requests were not done and she said it would cost us an extra amount of money to get someone to install the machine despite the rep saying that not only would they install for us for free but even show us how to use the machine. She did tell me however that she would talk to a manager and talk to the sales rep to try solve the issue. As far as I am aware, this entire scenario is against consumer protection rights as we were given incorrect information and **** to by the sales rep. So, I am hoping that I get what I asked for by the end of tomorrow as promised.
53 replies
23 months ago
******* Acts
Extremely *******! *******ly changes our product to a more expensive product without notification and without consent despite the original product still been available. In addition, they charge us R50 extra for paying late even though we made arrangements for us to pay after the 4th of every month. When calling in to complain about this, they argue that they have no record of arrangement. We will not be continuing with this company. Business ethics are pathetic and *******.
0 replies
30 months ago
Missing items and food items that are off
On 29/10/23, I went to go shop at Mooikloof Spar on Garsfontein road. After getting home, I noticed an item, SAVEMOR B/SOAP 300GR missing from my packets. I looked for it everywhere including my car and could not find it. I then attempted to call the number on the slip but no answer. I tried going onto the SPAR website to post a complaint but it would not submit and continuously said an error occurred. Also, I had noticed that one of the avo's I brought was off but conveniently placed in a way to hide the fact. Avo's are not cheap. My slip number is 6702. Till is 003, Cashier is Katlego. Time was 09:48. I struggle to drive at the moment due to an injury so I simply wanted a refund if nothing else. I find it very unprofessional that I can not get hold of the store telephonically and the fact that the website doesn't even let you complain is a concern. Please deal with this.
0 replies
34 months ago
Poor assistance and dishonest services rendered
Dear Builders Warehouse Social Media Team, I hope this message reaches the right person on your team. I would like to express my dissatisfaction with a recent experience I had at Builders Warehouse Woodlands Mall and share my concerns regarding the service I received. During my visit to your store, I encountered an unfortunate incident involving a worker who, for the purposes of this complaint, I will refer to as "John." While seeking assistance in the paint section, John mixed the color I needed completely wrong, despite providing him with clear instructions. This mistake resulted in wasted time and additional expenses for me, as I had to purchase the correct paint and redo the work myself. John was aware of my status as been a pensioner and believe that he should not have chosen the more expensive paint without consulting me. The lack of communication is extremely unprofessional and dishonest as it shows he only wanted to make a quick buck instead of assisting in providing the correct product for me. I understand that mistakes can happen, but it is essential for customer service representatives to take responsibility and find solutions promptly. Unfortunately, during my encounter with John, he displayed a lack of interest in rectifying the situation and did not offer any form of compensation for the inconvenience caused. As a customer, I believe in fair treatment and outstanding service. I turn to platforms like Hello Peter to voice my concerns and hope that companies take customer feedback seriously. I trust that Builders Warehouse values its customers and strives to deliver excellent service to all individuals, regardless of their age or circumstances. I kindly request that this matter be addressed by the appropriate individuals within your organization. It is my hope that steps will be taken to improve the training and customer service standards at Builders Warehouse Woodlands Mall. By doing so, you can ensure that future customers have a positive experience and that incidents like mine are not repeated. Thank you for your attention to this matter. I look forward to a response and a resolution to my concerns. Sincerely, Posted on behalf of my mother, Pam Versfeld.
0 replies
45 months ago
Dishonest Quotes and Rude Customer Care
Very disappointed... We took out a home loan for our first buy and we were quoted on a certain monthly pay back (installment) which was within our budget with a little room to spare. Once the property was successfully under our name, we were given the bill which was R1000 more than what we were quoted. After asking about this, we got a very rude email in response. I can understand a couple of R100 more because of changes with the economy... But R1000 more is not on. We are unsure how we are going to survive now. We have had to cancel our medical aid as a result. So no, I will not ever deal with SA Homeloans in future.
0 replies
Review Distribution
5 Star
3 (11.538461538461538%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
22 (84.61538461538461%)