CS
Chris S
Active since Oct 2016
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Pleasantly Surprised – Highly Recommended
I recently bought a new metal detector from Treasure Hunters online. I’m completely new to this hobby and wasn’t sure what to expect. I was also unfami**** with the company, which made me a bit anxious about spending a fair amount of money without really knowing who I was dealing with. However, I was pleasantly surprised by the excellent service I received. One of the items seemed a bit suspect from an operational perspective, but Chris assisted me immediately and the item was quickly replaced without any hassle. Overall, I’m very impressed and can confidently recommend them.
0 replies
5 months ago
Unreachable
I have been trying to phone Discovery Health using 0860 998 877, but none of the voice menu options work. No matter which option I select, the system keeps saying it has not received my selection. I have tried calling from both my cellphone and my office landline, and the problem remains the same. After multiple attempts, I eventually managed to get through — only to be told that I must phone back in an hour or two. This is completely unacceptable, especially considering that I am calling about yet another claim mistake on my account. These errors are now occurring far too frequently, and the inability to reach anyone for proper assistance only adds to the frustration. For a medical aid of Discovery’s size and reputation, this level of service is extremely disappointing. I urgently need the phone system issues addressed and immediate help with the incorrect claim on my account.
265 replies
11 months ago
They Call It an Error. I Call It a Pattern — Know Your Rights.
Discovery Health has repeatedly processed claims incorrectly by charging them to our Medical Savings Account (MSA) instead of the appropriate benefits — even when claims clearly fall under Prescribed Minimum Benefits (PMBs) or specific plan entitlements. Most recently, my son was hospitalized in an emergency for a fractured upper arm. A CT scan was performed in-hospital to assess the injury. Discovery paid this cost from my MSA, despite the fact that this is clearly a PMB, and should have been covered in full from the risk pool. When I questioned the payment, Discovery immediately reversed the charge — no explanation, no documentation requested. This strongly suggests that the claim was correctly submitted, and the incorrect use of my savings was not a mistake, but a systemic practice that only changes if the member pushes back. Unfortunately, this is not the first time we've had to challenge Discovery: • During a pregnancy in the COVID-19 pandemic, Discovery charged an oximeter to our savings instead of applying it to the COVID benefit. • In the same pregnancy, a breast pump — clearly part of the maternity benefit (with a 25% co-payment) — was again charged to our MSA. • My wife’s PMB-registered chronic condition initially faced resistance, with Discovery declining to pay for certain tests until I pushed back. Even after the condition was approved, and despite the correct ICD-10 and procedure codes being submitted, several claims were still incorrectly deducted from our MSA. I had to repeatedly dispute and escalate these to get them paid properly. These are but a few of the examples I can recall. In all these cases, Discovery reversed the charges — but only after we noticed and raised the issues. It’s clear that if we hadn’t spoken up, we would’ve silently absorbed costs the medical scheme was legally required to cover. This behavior reflects a concerning pattern: • Discovery defaults to charging members' savings accounts — even when claims are clearly eligible under PMB or plan benefits. • Only after queries are raised do they “correct” the claim. • This puts the burden of accuracy on members, not the scheme — which is unacceptable. If you’re a Discovery member, I strongly advise: • Review every claim and savings deduction, especially for hospital, maternity, and chronic care. • Be aware of your rights — PMBs must be paid in full by the scheme, not from your pocket. • Don’t assume the system got it right — question anything that looks off. Medical aid should be about patient care — not quietly pushing costs onto clients through complex processing and technicalities. Transparency and accountability are non-negotiable in healthcare.
116 replies
13 months ago
Architectural Excellence
I recently had the pleasure of working with Paulo from Trinamics Structures in Vanderbijlpark during a building extension at my residence. His service was exceptional, demonstrating both outstanding technical expertise and a high level of professionalism. On several occasions, Paulo intervened to ensure that the project was executed correctly, addressing instances where the builder considered shortcuts or simply lacked the necessary experience. I wholeheartedly recommend Paulo and Trinamics Structures to anyone in need of reliable and expert architectural services.
0 replies
22 months ago
Missing logbook, no feedback!
When I tried to download my vehicle's travel logbook for the upcoming tax season, I noticed that all my vehicle travel data is missing prior to 2 July 2023. I escalated the matter to Tracker via their call center and spoke to Thabo Mphahlele at 13:06 (the time he gave me as a reference). He indicated that the matter has been escalated and that I should get feedback within 24 hrs. I have not yet received feedback in this regard and the data is still missing. This is a serious concern and a service I pay for every month. Should this data be compromised it will have material financial impact on my tax return and can even lead to non-compliance. Any possible customers wanting to make use of Tracker for their travel logbook, beware!
106 replies
32 months ago
Brilliant customer service - Quality Guaranteed!
I have had two interactions with Maverick Outdoor Gear during the past year or two and on both occasions their customer service were absolutely fantastic. Their products are affordable and of good quality, but the way they deal with customers are even better. When they say "Quality Guaranteed", you can feel assured that they stick to this promise.
131 replies
76 months ago
What CUSTOMER SERVICE???
On 3 December 2019 I submitted my frustrations about Tracker on HelloPeter. A day or two later Tracker phoned me as I was entering a meeting. I requested the lady to phone me back the next morning and she agreed. It is a month later and I have not received your call. I am not surprised that the overwhelming amount of comments about Tracker on this platform is negative. Your service is appalling. Even your Customer Service Department does not do their job. Your job description is essentially captured in your departments name: CUSTOMER SERVICE! If you don't call people back with concerns how do you spend your time at work? You still haven't refunded the money your Creditors Department so diligently (and illegally) took from my account. Maybe you are not fully aware of this, but your lack of customer service has in all likelihood cost you much more in future customers than the amount you took from me. I would not use your product if I have read all these complaints. I wonder how many other people would feel the same as me...?
122 replies
78 months ago
Taking back tomorrow...what a laugh!!!
Tracker has started billing me for a product which I cancelled probably two years ago if memory serves. Their own consultant admitted that it was cancelled previously and should not be billed. She also stated that the matter will be further investigated, I will be contacted by Tracker and I will be credited for the amounts wrongly included in the debit order. This was a couple of weeks ago. Well guess what. A new month has come and gone and I have received no call from tracker, a new invoice was again generated for the unit in question and again it was deducted with my debit order. For any prospective Tracker customers, please think very carefully before considering making use of their so called service. If they cannot administer their billing systems properly one might wonder if they can administer a vehicle tracking system effectively. Now for Tracker: I do not want the credit. I want you to pay the actual money which you have taken unlawfully from my account back into my bank account. You obviously have the details since you take it via debit order.
105 replies
90 months ago
False Adverti*****t
I recently installed a new tracker system in my vehicle. The Tracker Recover unit was chosen since I was told the trip log functionality is the same as my Skytrax unit. it is also advertised on the Tracker website that the functionality with regards to trip logbook is the same as Care and Protect system. This is not the case and from the feedback from one of their consultant you cannot access the logbook on the MyTracker website when on the Recover plan. This is not how the unit was "sold" to me as it was said the functionality is the same. What makes things even worse is that on the App I am not able to change the dates on Trip Logbook (the App freezes whenever you want to change the date), so I can only change trip details for the past week. anything longer back is fixed and cannot be changed. I would urge prospecting customers to do their homework carefully and seriously consider other suppliers. I am not expert, but in my view this falls firmly in the category of false adverti*****t. I would like tracker to come and remove this unit and cancel my contract since it is not functioning as advertised.
105 replies
97 months ago
What Private Banking???
About a month ago I tried contacting my FNB private banker to enquire about my petro card functionality outside of South Africa as we were travelling to a neighbouring country. Firstly I could not get hold of my private banker. Someone from the premier banking suite tried to assist, but gave me incorrect information. I tried contacting my private banker again without success, but requested the receptionist (I presume that was her function) to have my private banker contact me telephonically. After no call back was received I emailed my private banker enquiring about the call back as well as the information received. She emailed me back again with incorrect information and did not call me back. I sent another email requesting clarity on the petrol card functionality since conflicting information has been provided, but this email was simply ignored. I raised this with the complaints department (twice actually, but the one was also ignored). I received a call from customer complaints after which I was assured a new private banker would be allocated to me and that he would make contact with me. Yet the same private banker still shows on my internet banking and I have not received any follow-up contact. I don't see the use of FNB's customer complaints department, since nothing has changed. I also do not see the use in FNB's so called Private Banking since you struggle to get hold of your "dedicated" private banker and has to make use of the premier banking suite. Nothing private about that. For those current FNB customers out there considering to upgrade to FNB's private banking, from my experience there is no real benefit except for a fancy black card and would not recommend it. Now I would like someone from FNB (other than my so called private banker) to contact me to switch back to normal premier banking since it seems like I am paying for a service which does not really exist.
53 replies
Review Distribution
5 Star
3 (20%)
4 Star
1 (6.666666666666667%)
3 Star
1 (6.666666666666667%)
2 Star
0 (0%)
1 Star
10 (66.66666666666667%)