Active since Nov 2016
8
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Reviews
8 reviews35 months ago
Great service Emihle Klaas
Wow, wow, wow, best and most efficient service ever received from Emihle Klaas Submitted my claim and the following morning money was in my account. No hassles, dis not have to follow up. I was phoned every step of the way. This is what makes Dotsure the leaders, with staff like this you will gona long way
53 replies
39 months ago
Restaurant delaying order and ****py food
I want to get rid of the bitter taste and mention my disgust about the utmost poor service I have received from both Mr D and Piatto Glen Marais I placed my order of over R700 at 19:01 on Mr D Estimated delivery time was 19:56 Yet your app never updated at all At 20:01 I called, Mr D, no answer, held on for about 8 minutes At 20:09, I called Piatto, spoke to Christopher, he is going to check on my order - didn't ask any details- puts the phone down. At 20:15, I called Piatto again, spoke to a lady, her name starts with a T from what I could hear - she listened half heartedly when asking what my order is - every item I mentioned, she mentioned something else - and "the driver has just left and is on his way" At 20:25 I called again, again Christopher answered, I asked for the manager - spoke to Silas, "what is your order no? yes the driver has just left". At 20:51, still no order received My son and I went to fetch the food. In the interim on our way to the restaurant, I get the message from Mr D that my order was cancelled due to the restaurant's delay. When I got there, my food was standing at the entrance on a counter - ice cold Then Silas gives me a slip to pay, there is no way I was going to pay for our food a second time as Mr D had not refunded my money to me Now this is where the kicker comes in 1. The food was ice cold - but the Mr D cancelled because Piatto delayed with the order - as per Silas, they were busy - when I got there to collect my food, if there was 10 couples in the restaurant, it was a lot, so how busy were they that they delayed my order. 2. We get ice-cold food, which we had to re-heat - resulting in (1) seafood pizza tasting like rubber and and base extremely dry (2) pasta was still raw - not el-denté, but raw. (3) the Alfredo pastas had no taste whatsoever, no ham and I don't think there were any mushrooms in. (4) the chicken fungi pasta - if the entire serving had 3 pieces of chicken and 10 slices of mushroom, it was a lot (5) the Focaccia bread was dry and rubbery Even the olives that were in the container with the toppings for the focaccia bread, was soggy and wilted. So 1. I paid a delivery fee and a tip for something I collected myself - what about my petrol I had to ride out to collect my food? Who is going to re-imburse me? 2. I paid a higher price on Mr D for something I could have gotten cheaper if I ordered directly 3. The restaurant's service was something I would be ashamed to say is service 4. The quality of the food is really extremely poor and I will never order from Piatto Glen Marais again and I will also make sure every possible social media platform will hear about this poor service and poor quality of food - oh and just FYI, my son who had the seafood pizza has just started throwing up?? He did mention that the pizza tasted off. I will much rather use Uber Eats going forward. This is also not the first time Mr D drivers has cancelled my orders or just not delivered our order I cannot begin to describe my disgust at the food and the service I received tonight. At the very least, between Mr D and Piatto, you can refund my money - and not to a credit wallet - you will ensure that I get my full amount refunded directly to my bank account and nit to some ****py wallet because I will not use Mr D any time soon.
0 replies
39 months ago
Poor service by Mr D cancellation by driver for no reason
I want to get rid of the bitter taste and mention my disgust about the utmost poor service I have received from both Mr D and Piatto Glen Marais I placed my order of over R700 at 19:01 on Mr D Estimated delivery time was 19:56 Yet your app never updated at all At 20:01 I called, Mr D, no answer, held on for about 8 minutes At 20:09, I called Piatto, spoke to Christopher, he is going to check on my order - didn't ask any details- puts the phone down. At 20:15, I called Piatto again, spoke to a lady, her name starts with a T from what I could hear - she listened half heartedly when asking what my order is - every item I mentioned, she mentioned something else - and "the driver has just left and is on his way" At 20:25 I called again, again Christopher answered, I asked for the manager - spoke to Silas, "what is your order no? yes the driver has just left". At 20:51, still no order received My son and I went to fetch the food. In the interim on our way to the restaurant, I get the message from Mr D that my order was cancelled due to the restaurant's delay. When I got there, my food was standing at the entrance on a counter - ice cold Then Silas gives me a slip to pay, there is no way I was going to pay for our food a second time as Mr D had not refunded my money to me Now this is where the kicker comes in 1. The food was ice cold - but the Mr D cancelled because Piatto delayed with the order - as per Silas, they were busy - when I got there to collect my food, if there was 10 couples in the restaurant, it was a lot, so how busy were they that they delayed my order. 2. We get ice-cold food, which we had to re-heat - resulting in (1) seafood pizza tasting like rubber and and base extremely dry (2) pasta was still raw - not el-denté, but raw. (3) the Alfredo pastas had no taste whatsoever, no ham and I don't think there were any mushrooms in. (4) the chicken fungi pasta - if the entire serving had 3 pieces of chicken and 10 slices of mushroom, it was a lot (5) the Focaccia bread was dry and rubbery Even the olives that were in the container with the toppings for the focaccia bread, was soggy and wilted. So 1. I paid a delivery fee and a tip for something I collected myself - what about my petrol I had to ride out to collect my food? Who is going to re-imburse me? 2. I paid a higher price on Mr D for something I could have gotten cheaper if I ordered directly 3. The restaurant's service was something I would be ashamed to say is service 4. The quality of the food is really extremely poor and I will never order from Piatto Glen Marais again and I will also make sure every possible social media platform will hear about this poor service and poor quality of food - oh and just FYI, my son who had the seafood pizza has just started throwing up?? He did mention that the pizza tasted off. I will much rather use Uber Eats going forward. This is also not the first time Mr D drivers has cancelled my orders or just not delivered our order I cannot begin to describe my disgust at the food and the service I received tonight. At the very least, between Mr D and Piatto, you can refund my money - and not to a credit wallet - you will ensure that I get my full amount refunded directly to my bank account and nit to some ****py wallet because I will not use Mr D any time soon.
0 replies
53 months ago
ONCE AGAIN VODACOM DROPS THE BALL. GUESS THEY ARE TRYING TO COMPETE WITH ESKOM TO BEING THE WORSE SERVICE PROVIDER EVER
I submitted a request for an upgrade last week, spoke to Bongile (upgrade quotation no 14*****622) Bongile promised me my phone should he delivered by latest Wednesday 8/12/2021 Guess what, today is Thursday 9/12/2021, still no delivery and even better, when I called in now, spike to Yuvon, my upgrade has not even been processed I received an sms Vodacom SP: Upgrade quotation 14***622 has been generated. Should you have any queries, please call 0821959. Yet the upgrade has never been processed Now, I have been a Vodacom Customer for roughly 20 years, I have about 8 contract with Vodacom BUT WITH EVERY UPGRADE I HAVE THIS ISSUE I URGENTLY NEED MY NEW PHONE AS MY EXISTING PHONE IS DAMAGED. I need to use it with an earphone as the phone's speaker is blown and the charging port says there is liquid in the port. Why do I have to first escalate my problems to Vodacom's manager's level before someone does something about my problem. I expect to have my new phone delivered to my office ( delivery address I provided with my upgrade) before close of business tomorrow. I refuse to wait until next week for my phone. Purely because one of your employees (Bongile) has messed up and just didn't do his job properly So whether he brings my phone or you arrange a courier, I expect to have my new phone before close of business tomorrow 10/12/2021 I can be contacted on 076******** Thank you
106 replies
58 months ago
Announcing me as a winner of a competition and then a day later stating they made a mistake
Don’t believe anything Samsung says They send you an email - after you did a review on their products - congratulating you that you have won a prize from completing that survey. They request your details and delivery address and everything, only for them to send you an email 2 days later saying “OOPS, SORRY WE MADE A MISTAKE” That just doesn’t cut it. Samsung - you told me I won a prize. You got my personal information from me - a good thing I gave you my office address and not my home address -If you can lie about me winning a prize, God knows what you could have done if you had my home address. This is against the Consumer act as well as against the competition act. This is false advertising and the fact that you falsely extracted my personal information from me, is against the POPI act aa well Samsung you are liars
53 replies
64 months ago
Norton Antivirus steals your money
Norton antivirus just debits your account for renewal without first confirming. They do not even check with you if it is ok whether you still have the article you took the antivirus on. I have sent an email to cancel my subscription and requesting a refund I am not getting any response from your office I have left messages on Facebook messenger as they stated I should do on their Facebook page. They just keep telling me they do not get my messages. Is this their way to steal your money as you cannot contact them via email and there is also not a phone number for them I seriously hope you get this message as you sure as hell are not getting them on you Norton page
0 replies
79 months ago
Excellent Outstanding Service
Thank you Annemi Du Plessis for your quick and efficient service with upgrading my policy when I needed my babies to have better protection Thank you Chantelle Groenewald I have never experienced such quick and efficient service from any insurance company. Spending that premium monthly to take care of my fur babies when they need health care the most, makes it worth every cent when you know there is a caring excellent angel on the other side of the line to help. My daschund pup got ill and we thought it may be parvo virus as it is apparently rife in the East Rand at the moment. Stressing about him and praying that he would be ok? There was one worry I knew I wouldn’t have to have an that was paying that huge Vet bill. Just one phone call - an email with the necessary forms and my claim has been settled Both ladies - Annemi and Chantelle - if I may, I would rate your service 11/10
105 replies
82 months ago
Pathetic service
Account R1689 in credit, yet Telkom disconnects service and cancels service whilst we still have an active contract NICE!!!!????????????????NICE!!!
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)