Active since Dec 2016
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3 reviews2 months ago
PRUNELLE IS SMG HILLCREST'S SHINING STAR
In today’s fast-paced world, genuine courtesy, professionalism, and attention to detail often feel like rare qualities in customer service. Too often, the focus shifts to profits rather than people. That’s why my recent experience at SMG Toyota Hillcrest was such a refreshing reminder of what true service should be. From the moment I interacted with Prunelle Naidoo in the service department, it was clear that she embodies the very best of customer care. No request is ever too overwhelming for her—she approaches every situation with patience, kindness, and a determination to ensure the customer leaves not only satisfied, but smiling. Prunelle doesn’t just do her job; she goes above and beyond, setting a new standard for excellence. Her dedication has elevated the service department and restored my faith in the belief that there are still good people out there who genuinely care about others. Thank you, Prunelle, for your outstanding service and for reminding us all that customer care is about more than transactions—it’s about people, relationships, and trust. You’ve taken SMG Toyota Hillcrest’s Service Department to another level, and I’m truly grateful for the experience.
0 replies
39 months ago
Woodford is truly five star
I was in two minds about booking with Woodford although I found them to be cheapest when compoaring prices. I had not used Woodford before. It was once a small Durban-based firmr that has grown exponentially BUT I was still not sure about the level of service. Anyway, I gave them a try last week. And boy, was I surprised at the high level of professionalism. I had a longer wait at Cape Town airport that I am generally used to. But then they were busy. For my complaining about the wait, CT lead W Naidoo upgraded me to a brand-new luxury sedan. I was happy with the vehicle and the price. I recommend Woodford and will certainly use them again - and again.
132 replies
114 months ago
Exorbitant Billing
<p>I am losing faith in MTN. I’ve been whacked with a huge almost R7000 bill mainly for data I had not used. My normal bill averages R1800. I’ve been battling for a week to get a consultant to explain what is going on. The common story is that it is for “switched data calls”. I have been pushed from pillar to post. I have been promised three times that somebody will get back to me – I am still waiting. MTN must sort out the issue with its billing system or they will lose 25 years of loyalty. I will appreciate a call on ********** 962 from somebody who has real authority – and ability – to get things done.</p>
56 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
1 (33.333333333333336%)
2 Star
0 (0%)
1 Star
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