Active since Dec 2016
13
Reviews
0
Industries
Reviews
13 reviews26 months ago
DO NOT USE THIS COMPANY!!!!! THEY LIE AND HAVE NO CLUE WHAT IS GOING ON!
DO NOT USE THIS COMPANY!!!!! THEY LIE AND HAVE NO CLUE WHAT IS GOING ON! I am absolutely horrified and appalled by your service I have been on the phone with you guys for over 3 days now!!!!First you tell me my package was delivered to East london then yesterday you tell me sorry i will definitely have it yesterday This morning i call and now im told its in kemptom park !!!! I am in Fourways and you have the correct address!!!!! What are you guys actually doing ??? You have flat out **** to me now on numerous occasions Nathi who i spoke to yesterday said i would have the package yesterday ! Isabel the day before assured me management would call me - Lulama is the manager - she assured manager would call me yesterday by 10:30 - i had to call back 1:30 yesterday as still no one bothered to call me !!!!!!!!!! This is unacceptable !!!! The package was collected on the 15th of Feb - it is now the 22nd of Feb !!!! You are in breach of your delivery times which i believe is 1-4 working days Then i call this morning and the call is dropped !!!! If this is not resolved and i do not receive a call back by 8:30 today i am getting my lawyer involved - you guys have failed to uphold you company policies!!!!!!
232 replies
29 months ago
Terrible client service over and over !!!!- - still awaiting feedback from Ranjiv at KIA and Ashwin over 6 days later
I am still awaiting feedback on what will be done about my dissatisfaction from Ashwin and the manager Banjiv. I called again Friday and asked Ashwin to please get his manager to call me back as promised over 5 days ago!! This is terrible service. Please can this be escalated in management to someone who actually cares about their clients - how does a manager of your brand who represents KIA not even bother to uphold his commitment you call their client back. I will go into the KIA in person if needs be until this matter is resolved. I would not recommend this branch of KIA to anyone !!!! the customer service email I sent over 6 days ago still hasn't even deigned a response!
0 replies
32 months ago
Discovery medical aid- another disappointment !!!
Hi guys . I am a bit frustrated . I was marked high risk last year December 2022 by your own risk assessment !! I am suppose to have available annual mammograms and ultrasound as per the high risk result and as per email sent to me by discovery after I took the risk calculator assessment last year December 2022. I have a lump in my breast that needs monitoring . I have had endless WhatsApp conversations with agents who have told me I am flagged as high risk and the medical aid will cover my mammogram and ultra sound yearly that I have booked for today as my doctor requested I check the lump in 6 months and my last mammogram and ultrasound was last year November ! I have not had one this year . I’ve asked the agents if I need to wait until November and they have all said no I can go as it is SUPPOSE to be available from the 1st of January each year . And I literally have in writing to go ahead from more than one agent and them confirming it is covered - then when I call in to discovery I’m told it’s not updated and it’s not available ?? And I can see online it’s shows as no mammogram available on my app!! This has been going on since may this year ! We are now in august . Can this please be updated now ! So I can please go for my check up which is now due ! I keep having to reschedule my mammogram and ultrasound due to this - as mentioned I have endless comms telling me I am covered and will gladly share those . . I have kept all the WhatsApp conversations to clearly show that even your agents have said I am covered and flagged high risk and that I can go for the scans and medical aid will pay but as mentioned when I call in they say they can’t pick up that I have a mammogram and ultra sound available - please can this now be dealt with urgently !!! Last call Ref : 9793421239 . Can someone please assist and resolve this now please and call me to let me know what is actually going on . Not in 1 -2 working days ! As mentioned this has been going on since may this year ! I am so disappointed in Discovery Health - whenever it comes to medical you have to fight tooth and nail for everything ! Most definitely need to move to a new medical aid if this is the constant level of service received from them .
60 replies
47 months ago
TELKOM - WORST SERVICE EVER- BELOW ONE STAR !
I am so appalled by the service of this company!! for the past 2 days i have been trying to sort out my grans account who is 93 years old!!!! You guys do not send billing and then you just suspend . you call through to billing and get through to technical over and over it goes - this is now day 2 of this - billing blames technical , technical blames billing ! we have paid the account and all I have asked is why I cant link the account on the telkom platform so I can just monitor the account and do her payments for her going forward online instead of having to call- there intro message literally says if account is in arrears then please log on to portal !!! but it doesnt allow you to link !!! and technical says this is billing !! lol so their billing are I.T qualified??????? there is never a team leader or call centre manager available and the agent literally hangs up on you !!!! I am TRULY BEYOND DISGUSTED!!!!!! this is absolutely disgusting !!!! please if anyone is thinking of using Telkom do not!!!!! they have the worst service ive ever seen . i expect a call from a manager but highly doubt that will happen - p,s- i have worked in an international and national call centre - a TEAM LEADER should ALWAYS be on the floor for ESCALATIONS!!!! GET YOUR ACT TOGETHER GUYS!! AND TO HANG UP ON A CLIENT IS DISGUSTING - I WASNT RUDE I WAS FRUSTRATED AND RIGHTFULLY SO !!! DO NOT USE THIS COMPANY IN MY OPINION
0 replies
83 months ago
Discovery - more and more appalled
I am so reluctant to even put one star up on here- unfortunately no other option. I would put a negative trillion if I could. So how am I still waiting for anyone at all to call me from Discovery ??? been quite a few weeks now since my first complaint . I have lodged a complaint numerous times and still no call to try and resolve my issue or at least give me some form of clarity . Last year all approved for a needed nose operation for non cosmetic reasons!! - however due to my plan I was told I needed to pay R 8800 to the hospital for admission. This is exceptionally expensive . I then decided to up my plan for more comprehensive cover and waited over 3 months - applied again for the exact same operation , same doctor , same codes. Had to sepnd more money on the doctor to go see him again and get a CT scan - which all of course - not covered by Discovery at all . then put in application for exact same operation and low and behold the hospital is now covered but discovery will only cover 21% of the operation and doctor and anaesthetist now all of a sudden- where as on the lower plan all this was covered. I fail to see how this works. nothing has changed except I am now paying you more money every month and just feel like you guys are absolute crooks- who couldn't even bother to give a customer that has been with you for over 12 years the decency of a call and to get me the simple answers I am requesting . What is the point of me paying you guys monthly when clearly you do not care at all and it is beyond my comprehension how on a higher plant you cover practically nothing . This is a required nasal operation! that is impacting my breathing . on top of it on my lower plan I was covered for GP visits on the new more "Comprehensive plan" I am not covered at all for any GP visits- when I called to ask why I was met with the answer of " Yes but Mam on your new plan you are not restricted to a network and can go to any Doctor"- I was bewildered. Yes I can go to any doctor on the so called comprehensive and more expensive plan but discovery covers none of it - why then am I even bothering to stay with you - I can go to any doctor I like and pay myself and save myself the endless funds I have paid to Discovery - please if anyone reading this can recommend a good decent medical aid please assist . I have heard bestmed is good and momentum - As for Discovery - I wont hold my breath to receive a call . I will be sure to let everyone I know how terribly you operate . and believe me numerous people have told me the same matters when it comes to dealing with you . You are going to loose more and more customers and that is very sad
112 replies
85 months ago
Crooks!!! Discovery health!!!! Atrocious!!!!!
I am absolutely appalled with Discovery Health!!!!! . I have been with them for over 12 years and nothing but an uphill battle. I have now reached my wits end!!!!- last year I was fully approved for nasal op required due to sports injury( not an op I want to have but one I am required to have for my breathing !!!!) - I still have the fully approved letter from Discovery from 2018 . however due to work commitments I had to hold off until this year . I decided in December to up my plan as well - so I am now paying them more every month !!!! Low and behold when I have now booked for the exact same op and procedures this year , with the exact same doctor and in the exact same hospital - - they have decided to decline where as 6 months ago all was approved- absolute crooks!!!! I will be chatting with my financial adviser to get away from Discovery as quickly as I can and the more and more people I talk to the more atrocious stories I hear about them . CROOKS!! More than happy to take my money every month and now when I require an op for the first time in 12 years this is how you operate. What frustrates me is how was this all approved 6 months ago!!!!!! Why all of a sudden the change??? My bet is now that I have uped my plan Discovery would just like to take funds from me in some other way- my advice to anyone thinking of joining a medical aid - stay away from Discovery !!!!!
112 replies
94 months ago
Appalling Service!!!
Appalling Service!! Please can someone explain to me how my card keeps getting declined and then i end up being charged 3 times for things !! then i must spend close on an hour to even try get through to your customer service !! I am honestly sick to death of this lack of service !!!!!! By far the worst bank ever !!
106 replies
95 months ago
Shocking service!!!!!!!!!!! Beyond wits end !!!!
I am so exceptionally at wits end with this company !! All i am trying to do is settle my account and the absolute lack of service is appalling ! My Brother made a payment to the account in April in error direct to Avis as opposed to Nimble. I did however send the POP to the consultant who was assisting me via email on the 18th of April and asked her to confirm all was in order. Her name is Fyroez Adams, She did not respond at all. While i fully accept the error with the April payment was on our side, a response of some sort would have been appreciated from Fyroez. Since then i have still continued to pay my account monthly but the R 400 from April has still not been allocated to my account!! I have been told they needed to contact Avis to pay the funds back to them. This was in in APRIL! I was first told it would take 3 days , then called again and was told it would take a month . then called again and was told it would take place on the 7th of the month . After numerous emails and calls and escalating, the issue is yet to be resolved. I have even asked if i can please contact Avis myself at this point ! Since the 18th of April Fyroez Adams has FLAT OUT ignored at least 6 -8 of my emails over the past month. She has not bothered to respond to the emails or even call me . I have escalated a while ago to her manager Andrew Peterson who has been CC'd in on every email and he himself has not even bothered to make an effort to respond or update me . I have also dealt with a Candice Edwards who low and behold also has FLAT OUT ignored every single email. I m beyond appalled at this level of service . We are now nearly in JULY and still no resolution in sight or even a simple update !! if there is any way i can escalate this to a manger who will actually take the time to respond it would be a miracle!! I honestly can say that I am beyond exasperated !!!
53 replies
103 months ago
Fraudulent activity on my RCS account - gross negligence by RCS!!!!
So it has now been 17 days since fraudulent activity took place on my RCS card as per my posted review on 01 October 2017. In those 17 days I have received absolutely no feedback until this morning when I emailed quite sternly requesting feedback. All I am told is it can take up to 21 days to resolve. But I must please ensure to still pay my account at the end of the month even if the fraudulent r5000 is not reversed by then! Meaning I must pay interest on R 5000 fraud!!! This is unacceptable !!!! I will not be held liable for interest on a fraudulent amount or for the fraudulent amount itself . Once again this is absolutely gross negligence on RCS part and I will be taking this matter further with a lawyer . For a credit company RCS is an absolutely unprofessional company not to mention the general inflated interest they charge. To anyone out there I would not recommend this company at all!! I doubt I will even get a call from this review but my main goal is to get the message out there that RCS is not a company you should ever consider joining .
183 replies
104 months ago
Fraudulent activity on my RCS account - gross negligence by RCS!!!!
I am beyond frustrated and in disbelief with RCS at this point !!Yesterday I received 2 sms's exactly one minute apart informing me of a two purchases of R 2500 off my RCS card- amounting to a total of R 5000 fraudulently taken off my card within 2 minutes. I immediately called through and was told my card how now been blocked to avoid any further fraudulent activity. I was literally sitting on my couch in Johannesburg - while someone was fraudulently taking funds off my RCS card in the Eastern Cape. Please let me add that I am in possession of my RCS card so I would like to know exactly how something like this happens!?! I then had to rush to get an affidavit and call through numerous times to find out what was going on with my card. This is absolute gross negligence on RCS side. It is RCS policy to call the store where and when a purchase is made each and every time a purchase is made to chat to the purchaser and confirm they are in fact the legitimate cardholder. These are RCS processes and it is highly disturbing they are not following them!! Please explain?!This is absolute GROSS NEGLiGENCE on RCS part. I have been informed the funds will be reversed as this is RCS issue. That being said i expect this to happen by no later than the 3rd October 2017 and I would like a complete breakdown of my account showing that this R 5000 has been reversed!I would like to know exactly how this happens and how you are going to compensate me for this complete negligence and inconvenience !!!
61 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (100%)