Active since Dec 2016
3
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3 reviews114 months ago
Bad customer service
<p>Am email I sent with no response :</p> <p>"</p> <p>To whom this may concern</p> <p>After arriving at the lodge last night,15th Dec 2016, I was very disappointed with the accomodation we were given . Firstly as it did not live up to a "4" star venue as your site has it listed under. Furthermore the "superior" room is a mere 3x3 room with a 2x1 bathroom shower only and a strange tap that switches water from the basin to the shower which you have to shut off at the main to stop water running. To add to that the window was facing a "lush" garden which can only be described as a backyard garden, the window has a very intimidating burglar bar which makes one feel unsafe and trapped in. Further to that no other exit to a open area. The room is on the ground floor no view and seems an after thought as this may have been a storeroom area before converted to a room. The rest of the lodge looks out on the back of a block of flats which for breakfast and viewing is not a graceful site. Also in the bar area one of chairs backrest is broken and unsafe if someone leans back. The Parking area is tight and even in a polo one needs to perform a 5 point turn to get out. The surrounding area is not appealing and the road to the lodge is dark and unmarked with no barriers in the uphill.</p> <p>Having decided not to stay the night event after paying I requested that the management contact me the next morning so we could discuss the matter and find a resolution as I believe I have been misled both by the lodge and booking.com. It is now 13h30 on Friday 16th 2016 almost 14 hrs after the issues was raised with the lodge management and booking.com and to date no one has contacted me to resolve the issue. I have also tried to contact the management at the lodge this morning leaving a message and no response.</p> <p>Clearly customer service is neither the lodge or booking.com priority. As I have prepaid and been deducted from my credit card I am left with no either option but to take this publicly and to the consumer council as well as social media forums to make this known that the signal hill lodge and booking.com are not customer centric but rather focused on securing profits without delivery of a service or product.</p> <p>For your reference I have attached pictures taken by me which show a different side to the marketing pictures used by both companies. </p>
0 replies
114 months ago
Misrepresentation nd bad customer service
<p>This is an email I sent Signal Hill lodge:</p> <p> </p> <p>"To whom this may concern</p> <p>After arriving at the lodge last night,15th Dec 2016, I was very disappointed with the accomodation we were given . Firstly as it did not live up to a "4" star venue as your site has it listed under. Furthermore the "superior" room is a mere 3x3 room with a 2x1 bathroom shower only and a strange tap that switches water from the basin to the shower which you have to shut off at the main to stop water running. To add to that the window was facing a "lush" garden which can only be described as a backyard garden, the window has a very intimidating burglar bar which makes one feel unsafe and trapped in. Further to that no other exit to a open area. The room is on the ground floor no view and seems an after thought as this may have been a storeroom area before converted to a room. The rest of the lodge looks out on the back of a block of flats which for breakfast and viewing is not a graceful site. Also in the bar area one of chairs backrest is broken and unsafe if someone leans back. The Parking area is tight and even in a polo one needs to perform a 5 point turn to get out. The surrounding area is not appealing and the road to the lodge is dark and unmarked with no barriers in the uphill.</p> <p>Having decided not to stay the night event after paying I requested that the management contact me the next morning so we could discuss the matter and find a resolution as I believe I have been misled both by the lodge and booking.com. It is now 13h30 on Friday 16th 2016 almost 14 hrs after the issues was raised with the lodge management and booking.com and to date no one has contacted me to resolve the issue. I have also tried to contact the management at the lodge this morning leaving a message and no response.</p> <p>Clearly customer service is neither the lodge or booking.com priority. As I have prepaid and been deducted from my credit card I am left with no either option but to take this publicly and to the consumer council as well as social media forums to make this known that the signal hill lodge and booking.com are not customer centric but rather focused on securing profits without delivery of a service or product.</p> <p>For your reference I have attached pictures taken by me which show a different side to the marketing pictures used by both companies."</p>
0 replies
114 months ago
Long queues
<p>15/12/16 on arrival to collect a Rental car booked on line via rental car.com was met with a queue of more than 20'people waited over 30 min. only 5 persons duty and this was as aresult of promotional rates. Although this was a saving a company like Bidvest Car Rental should have had foresight and capability to ensure more people on duty. Expect more from a company like Bidvest that professes to be a service orientated company. </p>
280 replies
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