WV
Willem V
Active since Jan 2017
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
FNB Is Failing Me – Empty Promises, Useless Escalations, and Zero Accountability
I am disgusted by the shocking level of incompetence and disregard I’ve experienced from FNB Home Loans. On 27 June 2025, I paid R100,000 into my home loan after an FNB representative clearly assured me that the funds would be accessible through the app — funds I urgently needed to settle other accounts. That access never materialised. Since then, it’s been nothing but lies, delays, and pointless escalations. On 30 June, I visited the Grove Mall branch. I was told my account was up to date and that the legal status would be corrected. When I returned on 8 July — nothing had been done. They "escalated" it again. No feedback. On 15 July, I lodged a formal complaint via email. On 17 July, I was told the funds would be available by 21 July. Then on 18 July, another twist: I now had to update debit order details. I did that on 21 July. On 22 July — surprise again close to end of business — more documents were suddenly required. This is now beyond incompetence — it’s systemic failure and a total lack of accountability. Every time I try to follow up, I get bounced around from department to department, with no one taking ownership. “Escalation” has become a meaningless word. You are playing with people’s livelihoods. FNB, your processes are broken. Your promises are empty. Your service is disgraceful. I demand that this matter be resolved, and that I receive real answers — not another round of scripted apologies and **** timelines
106 replies
9 months ago
Unfair Treatment and Withholding of Funds by Blue Lagoon Pools
Unfair Treatment and Withholding of Funds by Blue Lagoon Pools Review: We contracted Blue Lagoon Pools in Sept 2023 for a pool installation at our estate. Their representative provided a quote estimate which we accepted and paid a 30% deposit (±R70,000). It later became clear that the proposed pool placement violated municipal building lines, which their representative failed to warn us about—despite repeated queries on whether municipal approval would be required. Once we discovered approval was unlikely, we notified them we could not proceed. Since then, we’ve been met with months of delays, ignored messages, and ultimately a refusal to refund the deposit. Blue Lagoon is now falsely claiming we signed a binding contract and are liable for cancellation fees—despite the only document we signed being a clearly marked quote estimate. They are also falsely claiming membership in building associations who have confirmed otherwise. To date, they have withheld our R70,000 and refuse to engage meaningfully to resolve the matter. We’ve lodged complaints with NSPI, CIDB, and the Master Builders Association (who issued them a cease and desist). We warn other homeowners to proceed with extreme caution when dealing with this company.
0 replies
26 months ago
**** girls not showing up and no communication
Aade a booking and the girl could not make it. Was instructed to communicate with the girl and promises were made and again she was not available without any communication. I am convinced this is a **** website and you are better of spending your money on the lotto.
0 replies
112 months ago
Worst service in my life
<p>Invoice Number: ********** 73</p> <p>Willem Venter</p> <p>ID: 850 ********** 08 4</p> <p>I have applied for an 10MBS Line Fiber on 15 December 2016 (After the consultant at the Telkom Store in Telkom Woodlands Mall ensured me that Fiber is available in our Area). On 22 December the Technician showed up and said he can nor finish to installation as there are networking problems and somebody will be in contact with me early January and let me know what will happen. </p> <p>I then phoned The Call Centre on 9 January 2017 at 15:39 (Call time 26 Minutes and 31s) and the call centre consultant said that the contract is in process and she would make a note that the Technician should contact me. </p> <p>By 17 January 2017 after receiving no communication I phoned the call centre again @16:23 (call time 22Minutes and 40 Secs) and the consultant said that the appointment is confirmed for 19 January 2017. I asked her to ensure that the Technician contacts me before the date so I can make sure somebody will be home while they are working.</p> <p>On 19 January 2017 I phoned again at 10:11 (call time 23 Mins, 30 Secs) if the technician will be coming. Before the call was completed the line was cut and I phoned again at 10:35 (call time 21 mins, 30 Secs) and the consultant confirmed that the technician will be coming. At 15:20 after receiving no communication I phoned the call centre again at15:20 (call time 16 mins, 26secs) and the consultant informed me that the technician should be there before 16:00. I phoned again at 16:36 (call time 59 mins 59 secs) and the consultant informed me that the previous consultants were mistaken and that the networking issue will only be resolved at by the end of February 2017. After numerous discussions the line was cut off again. I phoned again 17:37 (call Time 30 min 5 secs) and spoke to Ntombi Futai at the call centre and informed her that she should please cancel the contract and change so that it is a normal ADSL line and Escalate the query as I am not going to wait another 21 days for the installation. She said that she cannot do this as all her supervisors has left and that she will phone me on Friday 20 January 2017 to make the amendments to the contract.</p> <p>On 25 January 2017 I still have not received any communication from Telkom and phoned at 15:13 (call time 30 Mins, 32 secs) and asked them to cancel the contract as I have never encounter such bad service before. Before the cancelation was completed the line was cut. </p> <p>On 25 January 2017 I visited the Branch in Woodlands mall to assist me with this regard. The Consultant sent an e-mail to the technical department asking them to install the ADSL ASAP and that he would phone me on 26 January 2017 and give me complete clarity regarding this situation.</p> <p>On 27 January after no communication from Telkom I visited the Telkom Branch again and was assisted by Elias with a complete disregard for the horrendous service provided thus far and absolutely no desire to even try and assist I cancelled the contract and asked them to refund the R614 deposit paid on 15 December 2016.</p> <p>The invoice number for this payment was ********** 73.</p> <p>I have never experienced such bad service in my entire life and to cap it all off nobody at Telkom seems to be remotely sincere in their acknowledgement of the horrible service.</p> <p> </p> <p>If Telkom just communicated the actual problems to me on time I could have made arrangements instead I am know going to have an additional waiting period of 14 - 21 days the get the uncapped wifi installed and be stranded for another month.</p> <p>As I have existing Telkom Mobile contracts with Telkom I will start to immediately get these contracts cancelled and go to a service provider interested in assisting their clients.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
56 replies
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1 Star
4 (100%)