Active since Feb 2017
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27 reviews37 months ago
Worst and utter non-existing care or service ever!
Santam staff couldn't care less about doing the job they get paid for *********** On 15 May 2023=11 business days and NO reply(forget your pormise of 3 business days tonrevert back?) CAS-**********-S7M9V8 - Complaints Case Creation Successful CRM:**********765 I need a reply by today 15 May 2023 by close of business via email. my credit score has now also been adversely affected due to Santam just doing as they please without my knowledgeor consent and despite the gross negligence and utter incompetenceto collect a debit from the updated ne wbank details send in January 2023. It is now May 2023 and the only person chasing this complete lack of care and responsibility is Santam. I am done messing about and waiting and begging for someone to actually do their job! regards nadia
1 reply
41 months ago
Telkom Fails to Cancel my Contract or Reply to emails
Telkom fails to cancel contract Impossible to cancel a telkom contract. I had exactly the same problem 2 years ago. Not even the Regional Manager: Leroy Jacobs replies to my whatssapps or emails. Cancellations of fixed term agreement are catered for under the provision of the Consumer Protection Act, which is enforced by the National Consumer Commission From: Nadia Meyer <nadia.meyer237@gmail.com> Date: Wed, 01 Feb 2023, 13:31 Subject: Re: [I] Still not done !!!! : Closing account & paying contract To: Armien Lakay (A) <Lakaya1@telkom.co.za> Cc: Elroy Jason (E) <JasonE@telkom.co.za>, Shameema Abrahams <shameema@feathercom.co.za> hi Elroy and shameena i have had *NO Reply* from you whatsoever not via whatsapp or in response to the below email. has my telkom contract now been cancelled??? can you reply and confirm either way? as mentioned my debit order account has been closed i am overseas and cant use the SA data. thus it was meant to be cancelled 16 Jan 2023 already. but just like before telkom has not replied. i expect to receive your reply by close of business today! regards nadia >>> On Mon, 23 Jan 2023, 09:18 Nadia Meyer, <nadia.meyer237@gmail.com> wrote: Hi i have followed and completed the link and sent numerous email to which i get no reply whatsoever This is also not the 1st or the 2nd time it has proven near impossibly to close a telkom account. Despite my best efforts, telkom simply ignores me. >>> >>> On Mon, 23 Jan 2023, 09:15 Armien Lakay (A), <Lakaya1@telkom.co.za> wrote: Good Day Nadia Please note that as per my attached email, the store has no control of cancellation which is why I sent you the process. This needs to be followed up via the call centre and not the store. Elroy’s number is still the same as the one you have stipulated below. I have cc’d Elroy and his assistant in this reply. Regards Armien Lakay Branch Manager T: +(27) 21 555 2520 Telkom Express Shop 133 Canal Walk Shopping Centre Milnerton 7441 Western Cape 7441
0 replies
42 months ago
Harrassed !!! Despite POPIA act and "unsubscribe" legal instruction
Being Harrassed !!!!!!!UNSUBSCRIBED LEGAL POPIA ACT !! VIOLATED Yestersay i was told by sell c i am 100% unsubscribed Just now 10 dec 2022 10:10am!!!!!!!! Get FREE data and minutes every time you recharge with R5 or more. Recharge with R5 and get 30MB FREE data and 30 On-net minutes valid for 3days. T&Cs apply. Cell C OptOut *147*385# Repeatedly daily since i bought a prepaid data bundle cell c sim card Violation of POPIA Act My legal right to peace and privacy violated They just bulldozer on without recognising my rights or requests. Impossible to UNSUBSCRIBE as i now instruct again. Not that i ever agreed to any subscriotions or sales calls or direct marketing.i am flooded with these daily!!!!!! Sick of it ! FREE FOR TODAY ONLY! FREE WHATSAPP, FACEBOOK and INSTAGRAM status ideas! Dial *147*6*3# NOW! OFFER ENDS. 09 Dec! R5/day. T&C Apply Stop: reply out. Cell C Rubbish!! We have received your query and will attend to it shortly. Your reference no is: 2120802078. An SMS will be sent to you when your query has been resolved. Cell C
3 replies
43 months ago
Sawing through alleged Rump Steak yet 3 pieces inedible
Silver Bay Spur Restaurant - (Melkbosstrand) Hi Spur branch manager, you offered to phone me, bit never did so since Saturday. I asked our waitress Ansu so nicely, please ask the chef for a nice clean cut of rump,no sinews and unchewable uncuttable pieces please! Well despite my precautionary request, I got exactly what i explicitely did NOT ask for on my plate! I was sharing a meal with a friend so did not want to make a seen but really, it was a very unpleasant, uncuttable and unchewable meal. It was a royal struggle to cut and chew it and 3 pieces impossible and inedible. Lavern,the supervisor just apologised and Ansu, the waitress, as well but it does not make it right especially as i asked for a clean piece of steak When we wanted to order ice cream, a typical summer desert, well the ice machine was also broken. Basic requests and expectations not met Spur just failed us on all accounts. My friend warned me, Spur's food is poor(he used a far more descriptive word) and i hoped to prove him wrong. He ordered nachos and said well at least they can't stuff up nachos. I was brave and ordered the steak instead just to be proven wrong.spur melkbos food was poor just like he said The email I received in reply to my complaint wasnt concluded with a name,shockingly. so i dont know who at the spur asked to speak with me. When i provided a time to call, i never heard from them again. So i suppose, Spur is yet another steak house restaurant that can't be trusted for a good, enjoyable, good steak meal anymore! Sadly!!
0 replies
43 months ago
Thumbs up to Sandisiwe, and a job well done!
I had the pleasure of speakimg to Mr. Sandisiwe Mboniswa, a Xhosa mothertongue speaker, however despite English possibly being a 2nd languange, he spoke very well. Articulated and pronunciated in an audible,understandable, well paced ,pleasant manner. He was concise, explained well, and it was clear that he takes takes tremendous care and pride in his personal brand and Santam, his employer, to whom he is a beaming example of exactly how a customer care agent should condict themselves and their business. It is easy to complain, and often justified, however one must lose sight of giving credit where credit is due, to give people like Sandisiwe, who do go the extra mile, who do care and show it, a pat on the back for a job done far beyond expectation I repeatedly alerted Dotsure about their agents thatnwere difficult to understand and needed to be upskilled. This regrettably fell on deaf ears. Please do consider sandisiwe for leadership positions in the future. He will do SANTAM proud
0 replies
43 months ago
Worst Paint Ever
FlexiWall All westher protection Interior and Exterior Shockingly poor quality. Everybody mocks "Fired Earth Paint" Yet it is a far more Superior product and at least 3 times thicker if not more Very unhaloy with this purchase Wish i knew how dissapointing the value for my money would be, before i bought it
1 reply
44 months ago
Cheap FREE Labour !
It seems I was taken for a "Royal, Cheap(Free) Labour Ride, right?" After the 3 hours, of free labour, trying out for assistant chef, in lieu of 1 cup of Ricoffee as only payment, on 16 Oct 2022. I find it extremely poor form that I never heard back from The Royal Oak Pub Management, nor was I offered a meal as payment. If "The Royal Oak Pub" does this on a regular basis "they never need to PAY ANY SALARIES right?" This is quite bad! They could've at least offered a coffee PLUS a meal. Imagine!? ...If they get temporary staff to try out daily, ZERO EXPENSE and FREE Labour! That would be quite clever or is it sly or is it cheap? I would have earned R350 per day working as a labourer on a construction site. R43 per hour, thus R131 for 3 hours. Yet at the Royal Oak Pub, they don't offer any form of payment, BUT the Staff's dog gets 2 large pieces of FILLET steak off cuts. I supppse the DOG gets treated better than i was. The DOG didnt have to travel to work, or lift a paw, or stand, working for 3 hours. Their REPLY: The Royal Oak Pub's reply: "There was never an arrangement for payment when you came in for your assessment if you required payment you should have mentioned it before hand."
0 replies
44 months ago
Building Claim Rejection - "Defective Workmanship" does not apply to a personal lines claim
Hi Anel Ntabiseng, who initially called me, and accused me of claiming for renovations, just called to advise my floor claim just Short of R11k has been rejected. This was a latent defect that i could not possibly foreseen. The amount claimed for a 32m2 floor area was about 33.3% of what the industry standard charges I have had no claims since inception until now..3 years claim free. Yet dotsure seeks reasons NOT to pay. My builder was not contacted, nor the tiler. I was not asked for any photos which i offered and mentioned of the progress of the 4 day job. No assessor actualy came out to my premises to investigate. Yet off the bat dotsure looks for reasons not to pay. I have no choice but to refer it to the ombudsman for their verdict. I could not have been more honest.yet i enjoy no cover. Please cancel my policy "Defective Workmanship insurance is a necessity if your business repairs, maintains or works on assets or property that does not belong to you. We are only human and anyone can make a mistake. However, if your blunder causes injury to your client or damage to their property, you can be held responsible." The above explanation of Defective Workmanship" does not apply to my, a Personal Lines Policy. DOTSURE applied the above exclusion to a personal lines policy and a home i have lived in for years. Also on 2 oct 2022 my tiler realised the floor is mostly a sand mix. Not enough cement used in the mix when the floor was layed in the 1980's by the builder/developer. No possible way for me or anyone to know this until we chipped out all the tiles to find this out. The builder was here 3 oct 2022 I was and am living here with all this dust and chipping and jackhammering and rubble for 4 days with no access to my kitchen to cook and prepare food. My pets and I had to go out for 4 days with all this chipping and jackhammering noise polution and dust health hazard I needed to get back to normality asap The builder charged about only 33.3% of what other builders in the industry would have charged.my claim even excluded the removal and replacement of my skirting, just because we forgot about claiming for it. My builder is NHBRC registered. He is not a fly by night and probably one of the few honest builders who helped me as soon as he could with an emotionally and mentally and physically extremely uncomfortable, disruptive, not to mention severely stressful situation and period in my life. A 2 day chip and retile job became a 2 week affair to get back on track with retiling not to mention having to find R10k somewhere suddenly to pay the builder. So then i ask why am i insured with dotsure ,if they look for reasons NOT to pay
1 reply
44 months ago
Interest 1 month late - nobody informed me - and not reflected anywhere
My long standing relationship with Capitec Bank was based on trust. If I can't trust my bank to pay my accrued monthly interest, anymore, and only when I notice it, and report to Capitec, do they acknowlegde their mistake and then expect me to Wait and see if I am Maybe paid 1 whole month later ! Unacceptable! Shocking!! An agreement that they did not fulfill. They paid and immediately reversed the interest payment. Capitec never alerted me to this fact and also didnt inform me when said interest will be paid. Alarmed! I immediately reported it to their fraud division. They only attempted to reach me via cellphone by calling me 8:13 am on friday morning. When I didnt answer(as this must be the busiest time of day) I was sent an email(NOT that the email stated any explanation or feedback to my query) to just make me fall right to the back of their query queue and having to wait another 1 to 2 business for them to respond to my email. Naturally I now HAD TO Urgently make time to Physically go to my nearest capitec bank In Person for urgent help!!! Where did my money Go??? How can my money just dissapear without a trace or any correspondence from capitec? The recent incident when capitec was completely offline the weekend of 6-7Aug 2022 if my memory serves me right?... was the 1st Red Light for me. Infact most of the people i know immediately opened FNB accounts during this weekend and immediately transfered all their funds to FNB and immediately closed all their capitec accounts where possibly and the rest when they settled the debt. Now this !!! This is beyond repair!!! Based on the above I expect all my funds to be released with immediate effect without any costs so I can put my money where I know it will be safe again. I expect feedback to this via my cellphone and written confirmatiom hereof to my various emails to which I still await a reply not an instruction to contact you, Capitec again. In my local branch at Table Bay Mall's defense, Sibongile aka Gloria and her stand in superior Dale went above and beyond the proverbial Extra Mile to assist me and kept trying when I missed their initial call.they provided the information they were able to obtain in the meantime. They took tremendous pride in their job and personal brand and despite Capitec bank dissolving all trust I had, these 2 staff members said they would get back to me and they did and for that I am eternally grateful and Capitec should be too.they should promote these 2 staff members to TOP management as they understand what a banking customer is going through when money just dissapears. Thank you Sibongile and Dale for your exceptional service and help with this query when the call centre could not have "cared Less" and which made them totally and utterly "careLess" with me as a person and my money!
1 reply
44 months ago
I'm OUT !!! if R1500 cash back not honoured !!!
Zain called me back. He quoted R1696.53 which is more than what I am paying currently-claim free for 3 years. He then wanted to subtract my vehicle extras radio and speakers, thus reduce my cover to beat my current i surer to which i declined naturally. He then only wanted to offer me hus personal 10% discount in.order to beat my current i surer after I divulged what i am currently paying. He would not honour the below promised R1500 cash back after a 34 minute call and spoke over me, disputing he did beat my quote after his personal 10% discount.i replied and said zain,you however 1st wanted to exclude the extras in my vehicle and reduce my existing cover, in an attempt to beat my current insurer and then only you dug into your 10% personal discount offer to beat my current insurer. * The Bottom.line is, he could not beat my current insurer on a like for like basis.only when i told him the amount of my current premium did he apy.reduced cover and premiums * I trust that if zain doesn't honour the R1500 cash back like for like cash back, that the OUTsurance promotions team will honour their promise. * If not honoured, I'm OUT !!! The R1 500 quote promotion Terms and conditions (claim free for three years)1. What are the basics of this promotion? The following terms and conditions apply to this promotion. By taking part in this promotion, you agree to be automatically bound by these terms and conditions. 1. What are the basics of this promotion? We are offering to pay R1 500 in cash or alternatively donate R1 500 to the Staff Helping SA OUT initiative, for any instance where a person who is not a client completes a personal car insurance quote with us, and where the OUTsurance quote is more expensive, on a like-for- like basis, than what that person is currently paying for his/her insurance elsewhere. The person must not have had a vehicle claim in the last 36 months and must have been insured by the same insurer for 36 months to qualify. This promotion only applies to quotes done from 1 June 2021 onwards. 2. People who are not eligible for this promotion 2.1 Existing OUTsurance clients. 2.2 Any person who requests a commercial car insurance quote. 2.3 Any person who has already received a payment for this or any other OUTsurance quote promotion in the last 24 months. 2.4 Where the regular driver of the car being quoted has had a vehicle claim in the last 36 months. 2.5 Any person who has had a policy cancelled by OUTsurance within the last 186 days. 2.6 Any person who is deemed an unacceptable risk as determined by our underwriting criteria. 3. What you have to do in order to qualify for this promotion 3.1 Obtain a personal car insurance quote from OUTsurance for a car that you currently have insured with a company that sells car insurance to the general public of South Africa. 3.2 If the OUTsurance quote is more expensive than what you are currently paying, on a like-for-like basis and you haven’t had a vehicle claim in the last 36 months and you have been insured by the same insurer for 36 months, ask us for your R1 500 and submit the required information via our website within 30 days of us sending you the quote via e-mail. 3.3 Part of the information required above will be a schedule of your existing insurance cover, confirming that the insurance was effective for at least 30 days prior to the date of our quote. The schedule should not be older than 30 days. We also require a claims history letter that should not be older than 48 hours. 4. Additional Conditions 4.1 This promotion only applies to OUTsurance personal car insurance. 4.2 The car(s) insured with your current insurer must have been insured for at least the past 36 months at that insurer. 4.3 The regular driver of the car must have had car insurance for the past 36 months at the same insurer. 4.4 If we quote you on more than one car, the insurance premium that you currently pay on that will be compared to the OUTsurance quote, and must include the total premium for all cars quoted, as well as all policy costs/fees and broker commission. 4.5 You must have access to the Internet and e-mail. 4.6 We will not make more than one payment to a person who completes multiple individual quotes on the same or on separate cars for which we are more expensive than the current insurance premium. Payments to separate members of the same family will be allowed provided the conditions of this promotion are met. 5. What will we do before we pay you? We will compare our personal car insurance quote to your current insurance on a like-for-like basis and ensure the following are the same or similar. y the claim excess amount y the main underwriting information used in the quote. This includes vehicle make and model, accident history, regular driver, etc y the total insurance premium payable y the sum insured y that the regular driver has been claim free for the last 36 months and with the same insurer for 36 months. y additional covers added for accessories and sound equipment. Windscreen claims are regarded as a claim and will affect participation in the R1 500 promotion. Included benefits like Help@OUT and the OUTbonus will not form part of this comparison. Lastly, you will only be eligible for the money if you do not accept any of our cover types quoted such as Contents, Buildings, Pet, etc and if we are more expensive than what you are currently paying on your personal vehicle. Should you be eligible according to this promotion to receive money, you can also to elect to donate that money to our Staff Helping SA OUT initiative. In all instances where this election is made, we will donate R1 500 on your behalf. If you make such an election, you will forfeit your claim to the money completely. This promotion will run for a limited period only and OUTsurance reserves the right to discontinue this promotion at its discretion. OUTsurance Holding Group staff members and their immediate families can only qualify for this promotion once.
3 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (14.814814814814815%)
1 Star
22 (81.48148148148148%)