BARBARA B

Double booking Valentine evening DISASTER

<p>The front house staff were rude when we arrived and their uniforms were untidy. When we had a problem the duty manager was no where to be found. We waited up to an hour and she eventually turned up. The room we booked on Booking.com was doubled booked and they put us in another room without informing us that was ugly and cold and made no sense ... that we DID NOT WANT. We booked the Luxury King Suite, which is a very specific room and has a pool and a private balcony. I still called on Friday to confirm my booking and no one even then informed us of the error. We drove 166km to have our "special valentines day evening" at Krystal Beach they completely RUINED it. I will never ever ever ever ever EVER go back there again.</p>