Active since Mar 2017
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3 reviews5 months ago
Debt Review compliment
Debt Rescue is a supportive company, and you can contact them to help and advise you on your debt and ways to solve it and help with your budget.
0 replies
30 months ago
Excellent work by Marlize van Wyk.
We retired in 2015. Due to a lot of unforeseen circumstances, and bad decision-making, we found ourselves in a situation where we were forced to seek advice. We decided to contact Debt Rescue and apply for debt counselling. A consultant by the name of Marlize van Wyk took our call. From the moment we started to talk we realized this was the best decision ever. She assisted us with dignity, sympathy, and respect and never let us feel capable of handling our finances, she never let us feel that we are now only one of the million statistics. She encouraged us to do what was best for us and assisted us with valuable advice. Our application was approved. Since then, she has always been available to assist us if an emergency surfaces. We know she is only a call away. She is honest and reliable, and you can be assured of a prompt response to a problem. She walks the extra mile for her clients and her client service is outstanding. She never lets you feel that your call is inconvenient for her and attends to you immediately. We recommend her to support and advise clients. Her client service is excellent. Debt Rescue can be proud of having an employee in their service with Marlize’s qualities. Good luck and keep up the excellent work Marlize.
131 replies
106 months ago
Debt paid in full in 2013
<p>I received a sms that I have credit available to buy at the Woolworths store. I visited Woolworths store at Westgate and the person that helped me check on there system and it indicated that I am allowed to make use of +_R1600. But of that amount =-R600 was overpaid when I paid my account in full min 2013. He contacted the Financial dept. and they informed him that I am allowed to either take the cash or a voucher to buy from the store before they can issue a new card.</p> <p>I decided that they can transfer the money into my bank account because I do not want to make use of a store card. There request was that I have to e-mail a bank statement to them so that the money can be transferred into my bank account. I send them the e-mail with the bank statement on the 7th August 2017 at 20:23.</p> <p>On Friday I contacted the queries WFS department and they asked when did I send the e-mail whereby I informed them. After about ten minutes the person got hold of the e-mail and say to me that she will send a request to the finance dept. for payment into my account and I will receive the money on the earliest on Wednesday the 16 August whereby I informed her that I am not happy with the arrangement after they received the e-mail on Monday morning and the account was settled in 2013. I informed her that if they cannot transfer the money then I want interest on the money since 2013 when I paid my account in full.</p> <p>I phoned the query dept. again and I requested to speak to a manger and they put me through to the team leader. I explained the situation to him and informed him if they cannot transfer the money and be available in my account on Saturday I want interest from the time that i settled my account in 2013 and he was prepared to speak to the finance dept to arrange for a EFT transfer. He returned the call and asked what is my banking details. I gave it to him and he promised that the finance dept. will do a EFT. and the money will be available in my account on Saturday the 12 August 2017.</p> <p>On the 12 August there was no money transferred into my account. The wfs did not contact me when I settled my account and inform me that there was a overpayment. When you as customer do not pay your account on time they add interest on the account but when you as customer settled your account with a overpayment then they are not prepaired to add interest.</p>
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