EB
Elzane B
Active since Apr 2017
4
Reviews
0
Industries
Reviews
4 reviews30 months ago
Thank you
Always paid my claims on time. Their staff is always friendly and helpful. Thank you Dotsure for your wonderful service.
131 replies
35 months ago
************* and worst client service.
My Luno account was level 3 verified. After a transaction didn’t go through I’ve send them a query about it, they told me my account was locked as a security precaution. To unlock it I had to send a photo of me with my ID included and a handwritten note with the date and stating 'For Luno Use Only'. Once they received it, they informed me that I had to answer 6 questions about my account, which I have sent through and then they requested my PDF Bank statement reflecting deposits made into your Luno account. Which I have sent through as well. I received a call from Luno, asking me the same questions that I have answered per email and more. The agent told me that all the information was sent to a specialized team and being reviewed and rest assured they are working to resolve this as soon as possible. Four days later they send me a message to review there service. I asked them if my issue was resolved and if my account was unblocked. They responded with this “ This is just to let you know that your Luno account is now closed. To reiterate our initial message, Luno’s decision to close your account is final, so we have to ask that you don’t attempt to open another Luno account.” No reason is provided for there action and when I asked them about it they do not respond. The issue about my account wasn’t resolved instead they closed it. Luckily I withdraw my money before they have closed my account. I’m using Edge Crypto Wallet now, there costumer service is amazing, answered all my questions and they don’t require personal information as Luno did.
53 replies
47 months ago
Received the best se...
Received the best service from Corriné Jonkers, thank you so much
134 replies
110 months ago
Lairs / Don't provide what they promise
<p>Luciano Tutorial (LSLSS) is thieves, they do not provide what they promise and you have to constantly beg them for the services that they so eagerly promote but don’t deliver.</p> <p> </p> <p>They promised the following for both my subjects:</p> <p> </p> <p>1. Weekly notes - Received none</p> <p>2. Downloadable tutorial videos - Received none</p> <p>3. Feedback on assessments - Received none</p> <p>4. Exam package - Received none</p> <p> </p> <p>Such a waste of money. Worst service I ever received for a place so full of promises. </p> <p> </p> <p>Will never make use of them again!</p>
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
2 (50%)