Jane V

Horrible service!!!!

<p>I made a booking at Albatros guesthouse for one night. At 5:45pm they phoned me to inform me that they cannot accomodate me anymore. They had a double booking and they did not feel like moving beds around to accomodate me. They had a booking on a website as well and this meant I was stranded. They could refer me to another guesthouse.</p> <p> </p> <p>This is completely unprofessional and unacceptable. The other guesthouse is not what I booked and I was not  given an opportunity to say wether I am willing to move to another guesthouse or not. I have been a rep for 13 years and I have never experienced this horrible lack of service. The hospitality industry should know how to work with guests but the staff/ management at Albatros is shocking at this basic s****. I am a single woman travelling and I did not know what to expect from the other guesthouse- is it clean? Safe?</p> <p> </p> <p>Albatros, you should be ashamed at your poor display of service today.</p>