Meggon C

TERRIBLE CUSTOMER SERVICE FROM GBETS AND GOLDRUSH CLIENT SERVICE STAFF

I am extremely disappointed with the level of customer service I received from Gbets. During a recent interaction, I specifically requested to speak to the supervisor on duty, Itumeleng, who I was informed was overseeing the night shift. However, I was told that he was “on tea” and was asked to wait. What followed was completely unacceptable — I was left waiting online for 45 minutes without any meaningful update or assistance. What made the situation even worse was the attitude I experienced from staff. It genuinely felt as though Itumeleng and Sylvia treated the situation like a joke, choosing to ignore me rather than assist. This is highly unprofessional and disrespectful, especially when a customer is clearly seeking help. In addition, Tumelo’s responses were extremely frustrating. Despite me clearly explaining that I understood what the issue was, I was met with robotic, scripted replies that did not address my concern at all. It felt like I was not being listened to, which only added to the frustration. I have been a loyal Gbets client for many years, which makes this experience even more disappointing. As a VIP client, I would expect a far higher standard of service. If this is how VIP clients are treated, I truly feel sorry for regular customers. I do, however, want to acknowledge that the level of service during the day is noticeably better when Chadwin or Jason are on shift. Their professionalism, efficiency, and willingness to assist are genuinely appreciated and highlight the contrast in service quality. Overall, this experience has left me very dissatisfied and concerned about the consistency and reliability of Gbets’ customer support, particularly during night shifts. I hope this feedback is taken seriously and that meaningful improvements are made. I have still not been assisted up until this point