SW
Sean W
Active since May 2017
16
Reviews
0
Industries
Reviews
16 reviews24 months ago
Unresolved MTN Samsung Trade-in device Promotion no refund
Now, this is the third problem with MTN in two years! This complaint relates to the Samsung trade-in promotion on 23 Nov 2023, when we are still waiting for a full credit of R417,40 per month, not only R16.67! MTN is demanding the outstanding balance from us for the contract, threatening to suspend our lines and give us a bad credit rating. We have been to the MTN Store on numerous occasions and called MTN directly without success for five months without any conclusion. MTN is the culprit, not us! The aggregation is overwhelming!!
0 replies
26 months ago
MWEB Technical service is non-existent!!
Once again, I have been trying to call MWEB technical and always caller number 15 in line!! We have had problems for some months with our connectivity, and it is rare to be able to speak to someone technical. Not once has anyone from MWEB called us or rep**** to Hellopeter!!
0 replies
27 months ago
MWEB TECHNICAL NEVER AVAILABLE
MWEB's Technical Division cannot be communicated with through telephone calls or query emails! Telephone calls: 1) unable to take a call 2) holding on for 25 minutes as a number 1 next in line (wasting valuable airtime minutes. Email Query: no reply after 3 days. We cannot gain access to our emails for 3 days for a service we are paying for!
0 replies
38 months ago
Unauthorised transactions by Rewardsco Group
Mondo and the Rewardsco Group declare that they are the authorised sales and marketing partner of MTN which is totally incorrect as nowhere in the MTN contract does it state this. If this was the case then one would have authorise this by way of a fingerprint identification and a signature. We have experienced two unauthorised transactions in the past.
112 replies
39 months ago
Rewards co is acting under false pretences!
This is the second time that Rewards co has defrauded us! We only have a contract with MTN, yet Rewards co insists they are part of MTN. After four months of being inconvenienced, we eventually listened to a recording from Rewards co where the Rewards co "consultant" lied about a package switch that we never even asked for! We are struggling to cancel the package without penalties and assistance from Rewards co or MTN. Rewards co is operating under false pretences as we do not have a legal contract with Rewards co! I propose that Rewards be legally investigated.
56 replies
48 months ago
Extemely unfriendly customer service
Firstly, no reply to my query and I had to call three times! Secondly, my question related to finding out if I could be assisted with ownership papers. The consultant categorically told me they would not consider buying the vehicle, and neither could they guide me! I expected to be at least informed!
134 replies
53 months ago
Mondo in breach of POPIA
Mondo is clearly in breach of the POPI Act! They claim that they are registered service providers "legally" acting for and on behalf of MTN. To date, we never permitted Mondo to caretake our accounts in any way whatsoever! Secondly and succinctly, Mondo's staff fraudulently transacted on our account in April, and here we stand once again inconvenienced and still waiting for the cancellation refund of the fraudulent transaction. We are still waiting for the refund, five weeks later!
212 replies
58 months ago
Greenstone weekend queuing 15+minutes
Check out queuing at Greenstone takes an average of 15 minutes over weekends with NO express tills!The LR app does not work as well as no LR customer service staff assisting. Simply, don't go to Greenstone on a weekend unless you are willing to stand in a 15 minute queue.
106 replies
60 months ago
DSTV mission impossible to communicate with
Firstly, I registered a complaint online with a reference number: however, I am yet to receive a reply now 9 days later, and when I call the call centre even though I have a reference number I have to repeat the complaint. Secondly, I am promised that a supervisor will call me back... Thirdly, it is impossible to find an email address or direct telephone number for management! Fourthly, my complaint relates to being misinformed by a co consultant at the only walk-in-centre in Gauteng. Terrible!
159 replies
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