Bad Service by SABS Pretoria Office

I was suppose to start the ISO 9001:2015 ‘ Understanding and Implementation of Quality Management Systems’course at SABS on the 28 January 2019. I was communicating with one of the Training consultant at the Pretoria office constantly and he had promised me that he will send me notification on course commencement or postponement 5 days prior to the scheduled commencement date, I never received that notification. On the 25th January 2019 I called the training academy and I was told that the course has been reschuduled to the 4th February 2019. Still there was no communication from the SABS, I then called in again on the 1st February 2019 to confirm if course will commence the following week but I was told that the course has been postponed and a new date be provided. At this point I was tired of the lack of communication for the SABS tranining academy so I opted for a refund. I was sent a refund and I filled in, sent it back to the training consultant who said hw will forward it to Finance. Made a call on the o19 February 2019 to follow up on the matter and the refund has not reached Finance, called again today 26 Febraury 2019 and I spoke to the training consulted(Junior) who told me that the form was send to finace but he could not tell me who should I follow up with at Finance Department. I very much disaappointed by this institution.