Active since May 2017
20
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20 reviews63 months ago
Vodacom Fiber Nuisance
As I have complained about before, Vodacom Fiber keeps calling me and I keep on blacklisting your numbers but you guys keep calling me from different numbers. I am fed up with this as I never applied to get a fiber line from you and also never gave consent for my data to be on your servers.
112 replies
81 months ago
No eBuck Rewards for this Month
Hi There, I am just wondering why i have not yet received my eBucks rewards as I do every other month. Please have a look into the matter and resolve Thanks Kind Regards C de Meyer
315 replies
83 months ago
FNB doesn't understand the word 'convenience'
One of your representatives called me asked to speak and asked if it was a convenient time to speak and i said no can she phone me after 4. And now i got an sms that my account was suspended. Convenience was suppose to be I am able to talk not to suspend my account. So let's try this again, please phone me
148 replies
85 months ago
Cell C just another poor service provider
As this has been 2 weeks now, I am still waiting for the recorded call to be sent to the nominated store so I can go and listen. This has been going on for more that 3 months now. I received a invoice for R907.01, as per contract I signed a contract for R907.00 where does this 1 sent come from. Fiber management is absolutely USELESS, as I never gotten a call or feedback as promised. I AM UP SCALING THIS ISSUE NOW. Have the Head of Fiber contact me. NOT Negotiable
56 replies
85 months ago
Cell C switch of my service for what
Why was my Fiber switched off? and then later switched back on. I am fed up with this so called service you are providing where you cannot simply complete my request for the phone conversation I had, as stated in my previous email. As terms of agreement was broken due to the switch off of my fiber service, you WILL now have to explain. I am eagerly awaiting your reply NO LATER THAN END OF DAY 29/04/2019
168 replies
85 months ago
Still No Resolution, are you actually serious keeping me as Client
2 Weeks have passed since my email and not even one response. THIS IS NOT NEGOTIABLE. THIS MUST BE DONE WITHIN THE NEXT 48 HOURS. If this is not done you cannot prove that the free month fiber discussion did not happen. As well I did involve my lawyer about this and he is will also be in contact with you I have applied for fiber on 15 November 2018 with Prudence Mnguni (no longer employed by Cell C), on 28 January 2019 you arranged to install the Fiber Line. Saturday 9 February 2019 Keenan Murray came to install the router and lied (bad business) telling me there was internet as when I logged on I got the Vumatel website to purchase an internet service. On 12 February Keenan Murray came to "setup" the internet so that I actually can get internet. AT THIS POINT I STILL HAD NO BLACK BOX On 1 March I got a call from a support person that told me I could get one month free fiber due to the issues I have been experiencing, he setup a follow up call for Monday 4 March 2019 which has come and gone and no call was received. HelloPeter Post: https://www.hellopeter.com/cell-c/reviews/cell-c-cant-even-keep-a-schedule-to-make-contact-contract-break- ********** Around 3 weeks later I only received the black box after numerous HelloPeter reviews. All Review around the black box not being delivered: https://www.hellopeter.com/cell-c/reviews/cell-c-no-response-really-pathetic- ********** https://www.hellopeter.com/cell-c/reviews/cell-c-seriously-no-feedback-still- ********** https://www.hellopeter.com/cell-c/reviews/supports-48-hours-response-time-is-up- ********** Funiwe has been in contact with you to assist with this matter. She advised that she will escalate this matter to Fibre for further assistance. -> This never happend I request that call logs be pulled for 1 March 2019 where Cell c has contacted my number ********** and see who was the person that phoned me, as that was the person that who promised me the one free month. I WOULD LIKE A COPY OF THE CONVERSATION SENT TO MY EMAIL After all this summarizing I expect the one month free, as the service from Cell C was utterly poor. Thanks
112 replies
85 months ago
Cell C Accounting Nightmare
I got an email stating I need to pay R907.01 where I already paid R939. 40 last month and where is my free 1 month promised to me. I have not received any feedback on this.. I AM FED UP WITH CELL C Someone from Cell C phoned me as soon as I answered put the phone down immediately. That person is extremely rude. If you do not fix my account before 5PM Tuesday 9th of April, I will be contacting my lawyer to handle this case further. As you were in breach of contract last month, as i am willing to give it one last shot. This is request number 13 just for Cell C in the past 2 1/2 months
56 replies
86 months ago
Cell C can't correctly invoice
I got an email stating I need to pay R907.01 where I already paid R939. 40 last month and where is my free 1 month promised to me. I have not received any feedback on this.. My black box is now working with the wrong password I created for the account I AM FED UP WITH CELL C If you do not fix my account before Tuesday 9th of April, I will be contacting my lawyer to handle this case further.
112 replies
86 months ago
Cell C billing is incorrect
I got an email stating I need to pay R907.01 where I already paid R939. 40 last month and where is my free 1 month promised to me. I have not received any feedback on this.. My black box is still not working. I AM FED UP WITH CELL C If you do not fix my account before Tuesday 9th of April, I will be contacting my lawyer to handle this case further.
0 replies
86 months ago
Cell C no response, really pathetic
Yet again I am having difficulty with cellc getting any sort of response out of you it's been almost a week and nothing As per my email I sent last week. Sort this out NOW or my lawyer will be in touch as I am paying for a service that I am not getting. I visited a Cell C shop to try to get the box tested, but they could not test it. But they pointed out that my Fiber line was the fault even though I showed them the Speed test of 20/20 mb/s. The Black Moblie application and Black box does not work what so ever, but when logging in on a browser I can watch series with no issue Please find attached the screenshot for the Error on the Black box, mobile application & Speed test results Can we get this sorted out as I have had too many issues with Cell C in the past 2 months Thanks
168 replies
Review Distribution
5 Star
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4 Star
1 (5%)
3 Star
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2 Star
1 (5%)
1 Star
18 (90%)