Active since Jun 2017
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14 reviews46 months ago
Discovery Vitality Empty Promises
I applied for the Discovery Vitality refund for the Kulula flight tickets that was cancelled. I opened a Discovery bank account on 14 June. I applied for the refund on 17 June. Since then I have received nothing but empty promises. I have spoken to Kelly (17 June), Lester (20 June), Danielle (23 June), Farhaana, (24 June), Shavonn (25 June), Bonani (1 July) and Tyrell (15 July). All of these consultants promised the refund will be done within 3 days. We haven't receive anything yet. So I have come to the conclusion that Discovery Vitality blatantly lied about the refund to their members. I do not know who else to contact or what to do to get the refund that was promised. The last reference number I received was: 8861228526. Kulula booking reference: MB***E. Departure: 15 June. Arrival: 19 June. Must I sue Discovery for the refund? Let me know what action I must take to get the refund done. Vitality Member: 5003071909
0 replies
70 months ago
Absolutely no after sales service.
Order #2232378. I am very disappointed in OneDayOnly's after sales service. I bought a Panasonic Inverter Genius 44L Microwave (NN-ST780SVPQ) on 11 March 2020 and received the microwave on 17 March 2020. This microwave broke on 16 July 2020 due to a manufacturing fault, not anything I have done. I have e-mailed OneDayOnly many times to come and collect the microwave as it is still under the 1 year warranty and guarantee. OneDayOnly does not have any telephone number to contact them on and I receive absolutely no replies from them via e-mail. The ticket numbers for the e-mails are: #935369 #938150 I have contacted Panasonic too who said that OneDayOnly must book in this microwave with them to be replaced. So the message I am getting from OneDayOnly is that if you buy an item from them, and it breaks whilst still under warranty and guarantee, you will not receive any after sales assistance from them. Please tell me what I must do now? Accept that my new broken microwave won't be replaced? Must I take legal action against OneDayOnly? What must I do to get any service from you, to come and collect this microwave and give me a new one?
53 replies
70 months ago
Deposit paid, many promises, no work done after many months
This is a warning to anyone who wants to do any business with HF Technologies. We paid over R50 000.00 just before the initial lock-down and our friends paid them R20220.00 to come and do installations of battery systems in Klerksdorp. We were promised that they will come and do the work as soon as the level of lock-down was reached where they are allowed to work, and this was weeks ago already. They where asked and given multiple ultimatums to come and do the work, they continuously promise to come, but never show up. When you call Richard he says his people will be there/ or where supposed to be there by now. All lies. We have now resorted to legal action against Richard and HF Technologies. Please be warned before doing any business with this company.
0 replies
73 months ago
Complaint: Vodacom Repairs Job Number: 13347289
Vodacom. I want to complain about Vodacom Repairs Job Number: 13347289. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 to get the back plate replaced. After many complaints, the watch was finally booked in on only 25 March 2020 (Yes, something that should have taken 24 hours to do took you, Vodacom, 16 days to do.). The watch was sent from Potchefstroom Repairs to Johannesburg. According to the lady I spoke to at Vodacom Repairs she says the watch was received by Vodacom Advanced Repairs Center in Johannesburg. They send a quote for the repair to Potchefstroom Repairs center, which is obviously closed due to the lock down, to contact me with the quote to accept it before they can do the repair. Potchefstroom Repairs should have contacted me with the quote, but how on earth can they when they are closed? So when The Advanced Repair Centre didn't hear anything back from Potchefstroom Repairs Centre (because they are closed due to the lock down and Vodacom knows this very well) they simply returned the watch "unrepaired" You would agree when I say this is, from day one, unacceptable. From the the first time I have handed in my watch to be repaired I have received nothing but absolutely terrible and disgusting (actually no service at all) service from Vodacom. WHY couldn't the Advanced Repair Center just contact me directly with the quote via calling, sms or e-mail? WHY would they send the watch back "unrepaired" when they KNOW Vodacom Repairs Potchefstroom is closed during the lock down? WHY would the Advanced Repair Center even expect a reply from Potchefstroom Repair Center when they know the shop is closed. Now my watch is lying in a RAM Couriers Warehouse somewhere (for weeks now), to be send back to Potcheftroom, to be rebooked ,to be sent back to Johannesburg. THIS IS THE WORST CUSTOMER SERVICE EVER! I have not received any feedback from Vodacom at all. Does no one at Vodacom have any common sense? I am very disappointed in and angry with Vodacom and Vodacom Repairs and the whole ordeal already have been through.
210 replies
74 months ago
NO customer service for Samsung Watch repairs
Samsung South Africa I hope someone at Samsung S.A. will be able to assist me. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 at Vodacom Chatz Klerksdorp to be sent to Vodacom Repairs Potchefstroom. The watch’s sensor backplate fell off. The watch still works 100%, the backplate just needs to be replaced. That’s all. Before I sent in the watch I contacted Samsung South-Africa twice, they told me the ONLY accredited repairs services in South-Africa is Vodacom Repairs, and that I can only take the watch to them. I did not buy the watch from Vodacom, I bought it from Technomobi on 13 November 2019. The watch is 4 months old. I am really disappointed with the service at Vodacom Repairs. Since 9 March I still have not even received a job number. They say the reason is because the watch was not bought at Vodacom, they are waiting for Vodacom Repairs at head office to link the watch so they can know if it can be fixed under warranty. So now the watch have been sitting at Vodacom Repairs Potchefstroom since 9 March, nothing is being done, everyone is just sitting hands folded waiting for this e-mail. If you have not received an e-mail after 16 days, don’t you think you should at least follow up? I simply can’t understand what the problem is. I have been a loyal Vodacom customer for as long as cellphones have existed, I would think I would at least get some sort of service. I have even said to Vodacom Repairs Potchefstroom that I simply do not care about the warranty, just fix the watch I will pay for it! No, they are waiting for this e-mail. I am also very disappointed in Samsung South-Africa! I am disappointed that the backplate fell off after only 4 moths, this is very bad quality for a R6000 watch. I am disappointed that they simply refuse to help me and only refer me to Vodacom Repairs. I am disappointed that I can't simply order a new backplate for Samsung SA. I am disappointed that the Samsung specialist at Vodacom Repairs is not assisitng in this case, even though I know he was asked to. You have absolutely no after sales customer service in this country! Why would I ever buy any Samsung product again? Please, I am on my knees, please can someone just sort this out! My cellphone number is 0761460323
210 replies
74 months ago
No service from Vodacom Repairs
Vodacom Repairs I hope someone at Vodacom repairs will be able to assist me. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 at Vodacom Chatz Klerksdorp to be sent to Vodacom Repairs Potchefstroom. The watche’s sensor backplate fell off. The watch still works 100%, the backplate just needs to be replaced. That’s all. Before I sent in the watch I contacted Samsung South-Africa twice, they told me the ONLY accredited repairs services in South-Africa is Vodacom Repairs, and that I can only take the watch to them. I did not buy the watch from Vodacom, I bought it from Technomobi. The watch is 4 months old. I am really disappointed with your service at Vodacom Repairs. Since 9 March I still have not even received a job number. They say the reason is because the watch was not bought at Vodacom, they are waiting for Vodacom Repairs at head office to link the watch so they can know if it can be fixed under warranty. So now the watch have been sitting at Vodacom Repairs Potchefstroom since 9 March, nothing is being done, everyone is just sitting hands folded waiting for this e-mail. If you have not received an e-mail after 16 days, don’t you think you should at least follow up? I simply can’t understand what the problem is. I have been a loyal Vodacom customer for as long as cellphones have existed, I would think I would at least get some sort of service. I have even said to Vodacom Repairs Potchefstroom that I simply do not care about the warranty, just fix the watch I will pay for it! No, they are waiting for this e-mail. It is only the backplate that must be replaced!!! I can’t buy a new backplate because Samsung does not sell parts to individuals. Please, I am on my knees, please can someone just sort this out! My cellphone number is 0761460323
420 replies
77 months ago
No delivery still after 2 weeks
Zando, My order: 205493851 was supposed to be delivered yesterday after waiting 2 weeks. I have emailed 3 times, no reply. I have called 2 times, each time waiting 15 minutes for someone to answer but never does. Now tell me what am I supposed to do? We are leaving for holiday soon and my daughters Christmas gift never came. 2 weeks to deliver is already ridiculous, but no delivery at all is the worst experience. You will understand when I say after many years of being a loyal customer I will not be buying form Zando again. I truly am very angry.
0 replies
82 months ago
BMW X7 delivered without any car mats, still waiting after 6 weeks
I would like to voice my disappointment in BMW South Africa's after sales service. We bought a R2 million BMW X7 on 30 May 2019, cash, from BMW Bavaria in Johannesburg. We ordered the car November 2019 already. Our car was delivered without any car mats!? Firstly the excuse was that the car was sent from America (even though I know the car was sent from Germany) without any car mats and we will have them within 10 days. Then the excuse became the car's interior is dark brown and they must wait for BMW SA to get these specific dark brown car mats. I complained via e-mail and Facebook on Tuesday, a case with reference number: 8101399562 was opened by Mrs Mahlatse Moreku and here I am still waiting for any contact from BMW SA. I do not blame the sales person Johan Calitz at all. He showed me all the e-mails on Tuesday as he is effortlessly trying to get these mats but BMW SA simply just does not care. We have been waiting for 6 weeks now. Our R2 million SUV's current floor mats is being damaged as we use this vehicle daily with two small children. Will BMW SA replace all of the car's flooring? Probably not. I simply can not understand how it can possibly be so difficult to get simple car mats, that should have been in the car with delivery. I am now thinking that we must go and order and pay these mats ourselves, because BMW SA won't assist us in this problem. This also isn't the first complaint that I made towards BMW SA, I am to this date still waiting on any contact from BMW SA from previous complaints. I truly hope that our problem will be resolved. I do not like complaining on a public platform but what else am I to do?
0 replies
86 months ago
Delayed flight, then lost suitcase
AA, I am an utterly disappointed client. Today our flight was delayed by 2 hours and then my suitcase didn't arrive at JFK from Orlando. I have been crying for hours now. It's been hours now and my suitcase hasn't even been located yet. It is like you are not even searching for it. My children's asthma medicine and me and my husbands chronic medication is in that suitcase. There is irreplaceable items in my suitcase. No pharmacy wants to assist me with a few pills without a prescription. I am stuck in NY (without my suitcase) , flying back home to South-Africa tomorrow without my suitcase. I am just praying and hoping that my suitcase will be located and returned to me. You have made my last day in USA the worst one ever. I chose to fly only AA (at a much larger cost than other local airlines) between cities here in USA the last 4 weeks whilst on holiday with my family, because AA is supposed to be to most reliable and trustworthy airline. I couldn't have been more wrong. I hope you take my complaint seriously and I truly hope that this issue will be resolved ASAP.
0 replies
88 months ago
DSV is full of lies and empty promises
I ordered a golf set for my daughter on the 14th of January 2019 from the Pro Shop in Lynnwood. DSV picked up the parcel from Proshop the 15th of January 2019. Delivery must take place 3-5 working days. Today is the 25th of January and still no delivery. DSV client service is te worst I have ever experienced. I keep call calling, and every single person I speak to promises to call me back and I am still waiting for a single call back. No seems to know where the parcel is. I even offered to collect from their branch here in Klerksdorp, which according to their system states that the parcel is here, but the people working at the branch doesn't know either. So my daughter will have her birthday without her present. DSV is the WORST courier Company in this country.
105 replies
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