NL
Nozeel L
Active since Jun 2017
2
Reviews
0
Industries
Reviews
2 reviews96 months ago
HORIBLE SERVICE
On 25/07/2018 I transferred an amount of R1950.00 to acc number ********** 8758, one digit was entered incorrectly I was meant to send it to ( cousins account number). Immediately after i made the transfer I called my cousin to confirm the payment she didn't get it I check and realized I had made a mistake I called FNB to either reverse the transaction or place the funds on hold. I was not assisted. I was advised that they would investigate and get back to me. I have now received an email from FNB advising that the person has withdrawn the funds and they cannot do anything further to assist me. • Why does your app allow you to insert an incorrect account number. CAPITEC does not allow you to proceed if the account number is incorrect or does not belong to the person whose name you have entered. • Why was the funds not immediately frozen as per my request? • Why was the reversal not done immediately? Now FNB sends me the lady’s name and telephone number- saying I must contact her to make arrangements. Why can the R1950.00 Not be reversed forcing her account into a negative or assurance given that on her next salary date that it will be reversed back to me? This is poor business practice and is also against the CPA, as a consumer I made a mistake however I asked the bank in good faith to enforce measures that would assist with the reversal of the funds. I require a manager to contact me and not an email . my nr is ********** 697 Herewith the email: Dear NOZEEL This e-mail serves as a formal notification of the outcome of your request. Kindly note Recalls and Reversals are not always possible due to the nature in which the Recipient Account is set up. Request Reference: 1- ********** 233 Outcome of request*: Completed Reason for outcome Insufficient Funds Comments Account Name Account Number Amount Outcome of transaction Reason for outcome Comments MISS DINEO M PUONGWE ********** 8 ********** UnSuccessful Insufficient Funds Kindly contact MISS DINEO M PUONGWE on ********** 145 Your request was Completed, please see the reason is listed below: Detail explanation for outcome of request where applicable: Outcome of request Detail explanation Insufficient Funds The recipient's account does not have sufficient funds for the reversal to take place. Please liaise with the recipient directly to make arrangements for a refund. Mamoleko Dubazana | Client Support Specialist | Recalls and Reversals I EFT Product House 3 First Place, 6th Floor, BankCity, Johannesburg, 2000 | Tel: (087) ********** | Fraud: (087) ********** | Online Assist (087) ********** E-mail: ********** | Web:www.fnb.co.za | Mobile: www.fnb.mobi
1 reply
109 months ago
VERY BAD SERVICE ENCLUDING WITH MANAGEMENT
<p>ONE OF THE ADVISORS CALL ME BUY OFFERING ME A CONTRACT PHONE THROUGH MTN I TOLD HER I AM BUSY SHE KEEP ON CALLING ME I TOOKED THE DEAL THE MANAGER EVEN CALL ME BACK TO CONFRIM MY DETAILS WELL DONE SALE FOR HER 2 WEEKS NOW STILL WAITING WITH OUT THEM INFORMING ME ANYTHING I CALLED THEM 3 LADIES LEKISHEN DONT EVEN KNOW HOW TO SPEAK PROPERLY SAID I MUST CALL MTN AND GIVE ME MTN NR, MNT NOZIPHO SAID I MUST SPEAK TO THEM I ASK VIRA OR VINAZ TO FOR A MANGER TO CALL ME BACK 3 HOURS AND NOW ONE CALLED I CALLED IN THE MANGER CLINTON ALSO NOT HELPFULL SPEAKING WITH AN ATTITUDE VERY DISGUSTING SERVICE MTN I DONT KNOW WHAT YOU GUYS I DOING</p>
0 replies
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