Active since Jun 2017
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35 reviews16 months ago
1-Grid worlds worst ISP
If there was a global award for the worst god damn support services on planet earth, i can assure you 1-grid would take this every year without fail! the most useless support on planet earth. honestly, the hoops they make u jump thru for support you could be sure they have a bunch of the dumbest individuals running this business. they can never solve anything with the first email u send them. You email them to ask you for assistance to install the SSL that expired, they will email u with so much irrelevant guidance and 24 hours later tell u you also have to buy this for it to work. I mean come on?!!
56 replies
24 months ago
ZERO SUPPORT/AFTER SALES SERVICE!
DO NOT EXPECT ANY EFFECIENT SERVICE FROM THEM! You can be running a large organisation and when their platform doesnt work, u get zero response from them to solve the issue. their online platform was not allowing any top ups with the new card details and there was ZERO response from their whatsapp support number and or NO number to contact them. WE contacted smsfactory and moved to them in less than an hour to resolve our issue. DO NOT USE CLICKATELL. RATHER go to smsfactory. far more effecient service, as after sales services should be priority!!
0 replies
34 months ago
Worst Hosting Provider - 1-grid.
Absolute Worst Webhosting ISP on planet earth!!! never ever use them. I have a reseller hosting platform with them. One of my clients site went offline and its been like this for more than 2 weeks and they just dont give a damn to resolve the issue. Utterly useless!!!!!! One thing has never ever changed with them. you have to call a hundred times. speak to hundred different ages, all promising to call you back and assist and nothing. you will never hear from them. Please please do not ever ever sign up with them for anything. choose xneelo or afrihost. 100% guaraanteed support and call backs.
120 replies
38 months ago
NEVER TRUST 1-GRID!!!!!!
1-grid loses your website contents and then lies and never helps you restore it and to top it off, they lie and beat you around the bush to make as if you did something. the blatant attitude from them stinks! the scenario: The customer goes on, sees his website says "website to go live soon" The developer nor I (who just provided hosting) ever touched this clients website and it was working. We contact 1-Grid to find out whats going on and why the website says "to go live soon" 1-grid advise us that the co.za domain was pointing to the WRONG NAMESERVERS and that we MUST CORRECT IT. I had registered the domain many many years back and it had always pointed to the nameservers it was currently pointing at. 1-grid insisted we change the nameservers to fix the issue. I insisted that this should not fix the issue and did not make any sense AS THE NAMESERVERS were pointing correctly for years and the developers site had been functioning as is. 1-grid further insisted that I update it else you could not help me any further. I then changed the nameservers as they had asked. It did not fix anything. I dropped an emailing asking someone advise whats happening. I get a reply back saying its working and I must confirm. I go online AND AN OLD WEBSITE DEVELOPED AGES AGO IN CLASSIC ASP WAS DISPLAYING. THE WRONG OLD OUTDATED SITE!!!!! THE LATEST WEBSITE DEVELOPED BY the developer, IS NO LONGER DISPLAYING AND THE NEW WEBSITE IS MISSING. 1-Grid Totally Stuffing us around and have no answers as to where the copy of the new website is. I EMAILED ASKING FOR ANSWERS AND NOTHING!!! I GET IGNORED!
53 replies
39 months ago
Pathetic service.
Our company had signed up with netstar and their service is just plain down ridiculous!!! our account manager elvino never answers. What a waste of time and money utilising this company. As a large business, they are no longer a viable option.
56 replies
44 months ago
USELESS USELESS USELESS WORST BANK EVER!!!!
Doesnt even deserve one star. They have locked me out of my account for WEEKS over a fica matter. WEEKS!!!!! They claimed its my fault as THEY sent SMSes and EMAILS saying i had to submit certain documents ages ago. NOT ONE SMS OR EMAIL WAS EVER RECEIVED ABOUT THIS!!. This is not a joke anymore. ABSA, if hello peter allowed me to curse every single one of the people you have left me to deal with, I would use such obscene words on here to describe them and your business. Lisa Madikane, Transactional Banker, RBB Commercial Claremont Western Cape - the only one that returns calls and tries to assist but says its not her department. Vasti Stevens. Relationship Executive, Enterprise Banking - whom lisa said was my banker, never returns my calls or even responds to the emails i send. I have been locked out of my account from the 18 Aug. It is the 5th now. and they all thing this is a fricken joke. OPEN UP MY DAMN INTERNET BANKING AND LET ME LEAVE YOUR STUPID BANK ONCE AND FOR ALL!!!!
134 replies
47 months ago
get rid of absa
I have been banking with FNB since a kid. got tons of accounts opened with them. ABSA for at least 5-6 years. so i couldnt do internet banking. out of blue the message says not identified and verified. no communication to me, account just cut. called call centres and for 40min ended up in a ferris wheel situation. I dialled the first number, told its a fica issue, they transfer me to fica, they then says its a fica business issue. they transfer me back to the same place. this consultant they says she is transfering me to fica. WHAT A BUNCH OF *****S! how did I solve it? Simple. I went to the bank, withdrew ALL MY MONEY, and opened up an FNB account. ABSA U GUYS ARE HONESTLY USELESS!!!!! I have years of experience dealing with FNB AND YOU (ABSA) and you should be ashamed how useless you are to your customers. I have yet to call FNB about any issue in all my years. With absa every year theres some reason why im stuck for hours with some stupid issue.
134 replies
49 months ago
Liars and worst support from any ISP on planet earth!
back to normal. Since Wednesday, exactly 4 days ago, i have been calling, emailing and as usual, nothing!!!! Georgina and tash and the rest of the staff are all liars of note. The famous line from 1-grid, WE WILL GET BACK TO YOU. WE WILL CALL U BACK!! the biggest lie you will ever hear from their support agents. They dont fix an issue if u having it. u have to call 1 million times and come here to complain to get anything fixed!
74 replies
51 months ago
Waste of time
Absa Kenilworth centre branch in Cape Town. Doesn’t even deserve a one star. This place is a joke and seems to have an absolute clown on the floor managing clients. If she sees u coming more than once for the same thing, does she not expect us to be frustrated with her branch!!?? Should she not ensure I get immediate service for their errors on not doing the job correctly the first time. Some of us are busy and don’t thave time for dealing with incompetent idiots such as herself. She should have made sure I was done and dusted. Instead she can see my frustration and tells me to join the queue and wait again. Is that ****** fair!!!?? I have to repeatedly come in to get one simple job done. You guys only know how to waste your clients time.
53 replies
56 months ago
useless again!
Back to the same **** service with 1-grid. They actually had a good thing going while Farrah was there. The service was superb. Now back the usual donkey tactics of saying they will attend to something and it never getting done. I logged a call with support yesterday and their support agent obviously doesnt know what closing a task and following up on it means.
53 replies
Review Distribution
5 Star
8 (22.857142857142858%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.571428571428571%)
1 Star
24 (68.57142857142857%)