meg B

pathetic service from owner

<p>So on thursday 15th june 2017,I took my car for minor service,replacement of two tyres and replacement of brakes at kwikfix bellville. I was assisted by a very friendly lady called nina. later I went to pick up my car.at the kwikfix garage,i realised the vw emblem of one of my rims are gone.I asked about it and I was  told there was no emblem. the morning I still checked my tyres and was 100%sure it was there.the clock on my km was also not reset and was told only the boss can do it but the next week only. my bill was about 3100.on my way home ,whilst driving on the N1 I was  hooted at a few times .I. was thinking what could be wrong? I stopped and realised my indicator light and lights are not working at the back although it shows in front its working. when I got home I realised I had a flat tyre and the puncture was on the rim . I called kwikfix explaining what happened and was told to come back the monday when the boss is there but they checked the bulbs and might be electrical problem. my husband at home went to buy new bulbs but he first checked and all the wires of back lights was not plugged back in at all.he fixed it and fixed my tyre aswell. today on the 19 june we went back to see the owner but I must say I had never met such a rude and cold person that I think dont care about his clients' safety at all. this man ,owner of kwikfix bellville said they are not to be held responsible for my emblem on my rim because they cannot take my word over their employee's word. secondly he refused to apologise on behalf of his staffs pathetic service and he called the sales person that worked on my car and forced the poor man to apologise. the owner felt why must he apologise if he did not work on my car. he called my husband some name I will not repeat. also they admitted that they did not fix the puncture which he feels cannot refund me because I did not pay for the puncture. I paid for two new tyres and they decided to take the best tyres on my car and put it at the back and the new ones in the front. how can you feel nothing when you put other peoples lives in danger. when I told him that my live was in danger ,he was just cold and rude. he still did not apologise. </p>