Active since Aug 2017
12
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12 reviews31 months ago
Absolutely zero service, scheduled maintenance for a month
We have been with out internet for just over a week, there was planned maintenance which was meant to end last week Thursday, I still have no internet, only to see now that they have more planned maintenance until October 6, that will mean that I go without out internet for about a month. In what world is this acceptable Vumatel?
393 replies
31 months ago
Zero customer service
No service whatsoever. Haven't had internet for over a week. Logged calls via email as your phone lines are always too busy, no one gets back to you. I can't login to the app, as it always says username and password doesn't exist. Zero care in the world for your customers. Potentially some of the worst customer service I have ever experienced in my life. Avoid Home-Connect at all costs.
131 replies
44 months ago
Slowest Golf course in Joburg
Slowest course in Joburg, every round we have played has been over 5hrs. Please put marshals on the course. Had to finish in the dark today after over 5h30 on the course, waiting for one 4 ball, many people behind us would not have been able to finish their rounds today.
0 replies
65 months ago
Standard Bank Insurance only gets worse
My second claim in a few months, unfortunately. My first claim went to Hello Peter, and was probably one of the only reasons why anything happened. Second time around the experience has been 100 times worse. I have been living with a damp ceiling and a leaking patio roof for over a month now. The smell of the damp roof is terrible and unsightly to look at. My leaking patio roof is causing damage to the roo structure and to my wooden furniture, due to the roof not being fixed timeously, wonder who will pay me out for that now? It's due to no fault of my own. so please Standard Bank, accept the damage as your own and rectify. To all potential Standard Bank Insurance clients, just go somewhere else, never deal with Standard Bank Insurance, they are worse than pathetic. To everyone else reading this, cancel any policy with Standard Bank and go elsewhere. And if you happen to be from Standard Bank Insurance reading this, please Google how to reply to Emails and then reply to my Emails.
56 replies
66 months ago
Stealing your money after you have cancelled your contract
I cancelled my contract in September 2020, I have since been billed twice after that. My contract is month - Month, so I can cancel with just a 20 day notice period, which I have given. Yet again a company quick to take money, but you can't get out of the contract.
0 replies
68 months ago
Standard Bank Insurance feels like a ponzi scheme. Impossible to settle claims.
Worst insurance experience ever. Almost given up on the claim as I'm not sure who to contact anymore. I have had to make every phone call during the whole process, not one person has returned my calls. This is now almost a month after the break-in and I still have a damaged door due to the non-existence of service on any level. I will most probably have cancelled my insurance with them before the claim is settled. I have been Insured with Standard Bank since 1992 and this is the level of commitment they show me.
53 replies
70 months ago
Spam, nothing but spam
For the last 2 months I have received over 2 phone calls a day from this company, I have never used and I never will. They constantly harass me, I have contacted them and asked them to stop, but the harassment continues. I am considering legal action as I have never given them any of my details, so they have obtained these details unlawfully.
105 replies
79 months ago
Unauthorised debit orders. Theft from my account!!
Unauthorised debit orders from my account, adding items to invoices after the invoice has been paid (including proof Emails from Accelerit confirming paid invoice). Fibre connection also not great with my speeds constantly sitting betweem 5Mbs and 15Mbs on a 20/20 line. Have to restart the router a couple of times a day. Avoid this company!!
0 replies
92 months ago
No communication s****s
Placed an order with Vumatel for a Telkom fibre to be installed on the 25th September, I was told I would be contacted shortly to schedule installation, still heard nothing from Vumatel regarding my installation despite my Emails to them. Pathetic service to say the least!
105 replies
99 months ago
Constant lies, tall stories and back tracking.
I have now had enough of the lies that I get told by your untrained, non-knowledgeable staff. My doctors account is now 5 months old, and constant promises by your staff over the phone that the account will be settled, until I come to your offices and then the stories change. I have now just spent my second 2 hour session at your offices, thats' 4 hours that I am out of work, as a consultant that is not acceptable. I was promised that my account would be settled by the end of the month, yet a small amount of R456 out of a total of R6 800 was payed, how can you as a company not deliver on promises made to me (I remind you that all your calls are recorded). I have now left Resolution as my Medical Aid provider after 11 years of being a member, but yet I must still waste my time with constant phone calls and visits to your offices. I now know why you have a bad reputation with in the medical field, you keep clients bills un-payed until the 4 month period is up, then you can use the stale claim excuse. But maybe you should be reading up on this law as you are executing it incorrectly... as long as my claim has been submitted with in the 4 months then all relating documents or arguments can be sent in at any time. All I am asking of you Resolution Health is to act upon your promises made to me, that is after all what any company has to do. Sean
210 replies
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